Affirm Payments App , 15 reviews
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Not made for international e-commerce companies. Support falls short and functionality is very limited.
i give them one star the reason is because , their customer service for merchants is not as helpful and usefull as the shopify customer service , i been having issues with this platform and i email customer service and nothing its been a week that i been trying to get help but nothing , there's not customer service phone number for merchants , when a merchant call they don't help you they want to email them instead which takes up to 3 days and last email they didn't even to reply ,
BEWARE they don't actually pay you what you're owed. We haven't seen a single penny from the orders our customers placed and have been trying to reach Affirm for over a month about this. We've learned we are not the only one that this is happening to. As others have said, they don't actually have Merchant customer service. You can try calling phone numbers and they'll tell you they can't help. You can try emailing all the merchant help emails for this company and get no response.
I have asked for help with the update from Paybright. No one has even answered my emails. I have sent 3 of them.
I installed them onto my store and it doesn’t work! Customers get an error message. I contacted them, sent multiple emails, and a week later still no one can help me. Worst customer service I have ever experienced. I’ll be deleting the app and finding something similar for my customers that actually cares about getting business and their app working.
This app is troublesome. Just received a notification that we are going to need to update the app and it has been a headache. Affirm support is good to work with but a bit slow sometimes in responding back.
Thank you for sharing your feedback here. We understand that there may have been a few extra steps you needed in some cases, so we appreciate you bearing with us and our support teams as we update. You should have recently received updated instructions for app authentication specifically for users with multiple Affirm accounts.
We're not aware of any remaining issues with installation, but please continue reaching out to merchanthelp@affirm.com if you have further questions or concerns regarding the new app and its installation steps.
I have updated the app and now Affirm is not working for our customers. I have created a ticket and got no reply in days. What a joke...
The app doesnt even work and now I cant accept affirm payments. coooool. Way to send an email out and have step 1 be to delete the old app, before ensuring no bugs are present.
Update:
The Affirm login issue is now resolved. We greatly appreciate your patience and we’re sorry to see that this coincidental login issue affected your Shopify site. You can now move forward with activating the new Affirm payment app on Shopify.
We appreciate your feedback here and we’re sorry for the inconvenience this has caused. We encountered an unexpected login issue on our merchant dashboard that also impacts payment app authentication. This all happened in step with our effort to get merchants onto our new payment app.
While the timing was not great here, our engineers are working diligently to resolve this matter as quickly as possible. You can monitor the resolution status via: status.affirm.com
You can also email our support team at merchanthelp@affirm.com if you need further assistance. We appreciate your continued patience as we work to get this resolved.
I wish there was an option to give it 0 zero stars, since it doesn't work. I installed it as instructed, step by step (I'm an engineer) and it doesn't work. Now we have no Affirm functionality on the Shopify site. Great job with the software validation, obviously still in DEV!
We’re very sorry for the impact these issues may have had on your Shopify store and we appreciate you taking the time to share your experience. In some cases the authentication needed a few more steps and we should've taken better care to provide those sooner. Those steps were emailed out last Friday to the affected Shopify stores for your reference.
We checked out your store and it appears that the new payment app is working correctly.
If you’re still facing issues, please reach out to merchanthelp@affirm.com with your store name in the subject line and a screenshot of the behavior you’re seeing within your Shopify admin. We’ll be able to work with you to ensure the app is working properly moving forward.
I got the email to update the app, followed the instructions and I can no longer log into the app or reactivate it.... wonderful
Update:
The Affirm login issue is now resolved. Thank you for your patience as we worked through this matter. We’re sorry for the way this impacted your Shopify site. You can now move forward with activating the new Affirm payment app on Shopify.
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Thanks for notifying us of this. We can confirm that there is currently a login issue affecting the Affirm dashboard and payment app authentication. Our engineers are working to fix this right away. We're sorry for the trouble this is causing on your Shopify site.
You can track the resolution of this issue via: status.affirm.com
You can also email our support team at merchanthelp@affirm.com if you need further assistance.