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This app is not working in my store. I am chasing the team to get the help and get it activated but i am now tired after trying 6 months
NOT ABLE TO SEE THIS WIDGET ON PRODUCT PAGE FIX IT ASAP
Hey team Targaryen Treasures, I went through your Checkout and it seems you have not enabled EMI options from your Merchant Dashboard. To enable Widget -
1. Ensure you are a Widget compatible Shopify theme https://razorpay.com/docs/payments/payment-gateway/affordability/widget/shopify/#compatible-themes
2. Ensure you have enabled EMI options from Merchant Dashboard. Note: most EMI options are applicable only on INR 1,000 and above. So your product amount has to be greater than that.
3. You can also create Offers instead from Merchant Dashboard, and they will appear on Widget.
If you still face any issues after these checks, please raise a ticket from Merchant Dashboard and our team will look into it.
Best,
Shravani
Razorpay
They promoted as a free widget, but today I received an email stating that it would be approx. ₹1800 a month which is too high for this, will look on to move away from Razorpay and lookout for alternatives.
Hi Team Motorsche, we spoke on phone. We sincerely regret the inconvenience caused. You are a valued Razorpay merchant and we want to make this right. Rest assured that we are looking into your issue on priority basis.
If you have further concerns you'd like to highlight, please email us at affordability-widget@razorpay.com.
Best wishes,
Shravani
Razorpay
The Razorpay Affordability Widget helped us by displaying EMI options which helped customers view all the EMI options on the product page itself, although we have run into some issues, their product team esp. Shravani was helpful and responsive to navigate us through them!
cant see button under product price tag
App not working after installing, cannot see it under pricing section even after making changes in the theme.
Nothing seems to work, the checkout isn't going live even after following the instructions given, and nothing is moving forward.
The customer support is non-existent and other founders have given us the feedback that this is how they operate.
Sad and shameful, we thought razorpay was a respected partner in India but can now understand why its 2.9 rated.
Would not recommend installing!
The widget is not showing at product page..
Not working. Fix it so that we can use!
Hey team Letter Company, I went through your Checkout and it seems you have not enabled EMI options from your Merchant Dashboard. To enable Widget -
1. Ensure you are a Widget compatible Shopify theme https://razorpay.com/docs/payments/payment-gateway/affordability/widget/shopify/#compatible-themes
2. Ensure you have enabled EMI options from Merchant Dashboard. Note: most EMI options are applicable only on INR 1,000 and above. So your product amount has to be greater than that.
3. It seems your products are not that highly priced, but you can create Offers instead from Merchant Dashboard, and they will appear on Widget.
If you still face any issues after these checks, please raise a ticket from Merchant Dashboard and our team will look into it.
Best,
Shravani
Razorpay
I had faced an issue with the widget tried and failed to add to my theme..super thanks to the Razorpay team! Very prompt on reaching me out and resolving the issue for me.. wonderful support! Thank you so much
Hi Team MerkClub, I took a look at your Checkout and it seems EMI options are not enabled. Please enable EMI payment options on Merchant Dahsboard by following steps here: https://razorpay.com/docs/payments/payment-methods/emi/#:~:text=Enable%20EMI%20on%20Razorpay%20Dashboard,Settings%20%E2%86%92%20Payment%20Methods%20tab.
Once done, the Widget should start reflecting on your website. Integration steps for Widget on Shopify are here: https://razorpay.com/docs/payments/payment-gateway/affordability/widget/shopify/
This should help. If any further challenges, please email us a affordability-widget@razorpay.com and we'll look into it on priority.
Best wishes,
Shravani
Razorpay