Reviews (62)

Overall rating
2.2
Counts per rating level
  • 27% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 71% of ratings are 1 stars
March 12, 2025

Useless App & Non-Existent Support!

This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty.

We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared.
Inspecting the page source confirmed that the Afterpay script loaded, ...

Polina Bright
Australia
9 days using the app
February 11, 2025

Horrible Customer Service, No Response!

Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck ...

AURAPRO SAUNA™
Canada
12 days using the app
February 20, 2025

App does not work. I filled out the form for help and when they get back to me they want me to fill out an onboarding form just loops back to my status page for setting up the payment system. Does this payment system even work?

Headwaters Bamboo
United States
5 days using the app
March 26, 2025

Straight up doesn't work.

The app block does not load at all and just stays empty/blank.
Support will tell you to refer to the extremely basic installation instructions, which obviously wouldn't help if the app itself does not function at all.

Arcadia North
Canada
About 14 hours using the app
December 2, 2024

we have not got paid for almost two months now

Sphinx Cosmetics
United States
7 months using the app
December 8, 2024

Do Not Use this!! The afterpay team offers zero support to this app, very disappointed. I switched to other app.

Seedew Eyelashes
Australia
7 days using the app
March 10, 2025

Works exactly as it is supposed to - very simple to get the Afterpay messaging on the product page.

Fitness New Zealand
New Zealand
About 2 hours using the app
November 22, 2024

So easy to install... don't know what the other reviews are talking about!!

Regal Gems Jewellery Co.
Canada
1 day using the app
February 8, 2025

I'm with the Dyslexic Australian. This was very easy to set up.

King Crow Design
United States
32 minutes using the app
December 15, 2024

Clear and concise instructions. Very easy to setup. Does what it says on the box.

Village Cycles
New Zealand
22 minutes using the app