Reviews (52)

Overall rating
3.1
Counts per rating level
  • 40% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 58% of ratings are 1 stars
July 4, 2026

App worked exactly as described and was incredibly easy to install. I suspect all negative reviews are about other issues with AfterPay rather than this application specifically.

Harper
Australia
31 minutes using the app
April 10, 2026

App is garbage and does not do anything. I feel like its been discontinued.

Whiter Smile
Australia
8 minutes using the app
April 1, 2026

Doesn't recognise Footer ingestion, uninstalled and used manual snippet instalation insted

Best Batteries Auckland, NZ
New Zealand
About 20 hours using the app
August 19, 2025

Seems to work fine, easy to follow instructions and managed to get messaging on each page, cart and footer. I did get an error message on first installing the ap but then went back and say it was in my ap list and from there no issues

Magnapix
New Zealand
44 minutes using the app
July 29, 2025

No, not yet - this one is undercooked and not ready. Support via the website is also full of bots who just want to ask you for your ID instead of fixing a problem.
Awaiting a msg from the Dev team via support in Shopify.
Either they get it right or customers won't use them as a preference.

Bedezy
Australia
5 days using the app
May 6, 2025

The messaging is just that, a message, it shows customers on the product page and the checkout page that its available, the after pay button turns up after they click checkout on my shopify store. If you click on the green messaging button it just gives the shopper the run down, it doesn't take them to pay via after pay. So i followed the video and it showed up straight away. The reviews really freaked me out I didn't know what was going on!
It works anyway so nothing to complain about from me..

Australian Ceremonial Cacao
Australia
About 16 hours using the app
December 2, 2024

we have not got paid for almost two months now

Sphinx Cosmetics
United States
7 months using the app
July 31, 2024

The first step is to connect my account. When I access the link though, it takes me to a page where you apply for an Afterpay merchant account despite logging in with an email that is linked to an already-existing Afterpay merchant account.

Dick Johnson - Formula Johnson
Australia
39 minutes using the app
March 18, 2022

horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!

Posers Hollywood
United States
11 months using the app
Afterpay replied March 21, 2022

Hi. Are you talking about chat service for getting an Afterpay merchant account or for Afterpay Attract (onsite messaging)? We do have chat for this onsite messaging app, but not for afterpay.com. Either way, we are eager to assist you. Can you send me an email to leah.dong@afterpay.com? I'll make sure to find the right person to help.

March 9, 2023

It is very difficult to reach anyone in customer service, I've sent multiple help tickets and no response. Why is there no customer service number? I need to speak with someone, as soon as possible.

GOOD SCENTS OILS
United States
About 1 year using the app
Afterpay replied March 13, 2023

Thank you for the review! I'd be happy to help you with your questions.

For general questions, please contact us at: https://help.business.afterpay.com/hc/en-us/requests/new

For technical integration/support questions, please contact us at:
https://afterpay.formstack.com/forms/global_merchant_technical_support