Reviews (51)

Overall rating
1.8
Counts per rating level
  • 24% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 75% of ratings are 1 stars
March 4, 2023

I wish I could give Afterpay a good review. I mean, it works...when it works.
But trying to reach someone at Afterpay when it doesn't work is a nightmare! No email responses. Just automated messages or blanketed responses from what appears to be a temporary intern. No real help at all. At this point, I'm looking for other options. This review is my last stitch effort to get someone's attention and a REAL response and solution to my problems!

Very Ashley
United States
Over 2 years using the app
Afterpay replied March 8, 2023

We'd like to apologize for this experience and we are here to assist. Checking in with our team, we saw some of your inquiries coming through and have followed up via email.

Can you confirm if ashley@sh***ley.com is still the best email to reach you? I've hidden part of your emails to maintain your privacy.

Edited March 21, 2022

We've been with Afterpay for 2 years now. First year - no tax invoice form and no response from the company. This year a tax form was sent out and it was COMPLETELY INACCURATE! *update 3/21* Afterpay had a representative reach out to me, however, they seemed a bit more interested in having me update their app and less interested in the tax form concerns.

Adept Cosmetics®
United States
Over 2 years using the app
Afterpay replied March 21, 2022

Hi there, thank for being a part of Afterpay and growing your business with us. I just connected you and the team who managed tax invoice forms over email - let get to the bottom of this together.

August 25, 2022

Used to be good and worked well!. Now it doest work with my theme? and looks funny on product page now. not entirely happy

SpeedNation.co.nz
New Zealand
Almost 2 years using the app
Afterpay replied October 13, 2022

Hi there, we are truly sorry about the interruption. Shopify 2.0 themes rolled out to some merchants earlier than we expected. As of yesterday, our app is compatible with 2.0 themes. Please do give us another chance and let our app help you with marketing Afterpay!

March 4, 2023

they are garbage. they don't even care about you. try yourself, have an issue and you will see how many months will take to have someone doing something. TRY BETTER BUSINESS BUREAU and small claim at online court if you need a resolution.

Rio Brazilian Boutique
United States
Over 1 year using the app
Afterpay replied March 8, 2023

Thank you for your feedback. We appreciate your honesty and will take a closer look into your case. We will look back to see where we could have done better and provide the service our merchants deserve.

March 18, 2022

horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!

Posers Hollywood
United States
11 months using the app
Afterpay replied March 21, 2022

Hi. Are you talking about chat service for getting an Afterpay merchant account or for Afterpay Attract (onsite messaging)? We do have chat for this onsite messaging app, but not for afterpay.com. Either way, we are eager to assist you. Can you send me an email to leah.dong@afterpay.com? I'll make sure to find the right person to help.

March 19, 2023

Having a tough time getting the payment button to show in my checkout. I didn't have this problem before.

iglowellc
United States
7 months using the app
Afterpay replied March 22, 2023

Thanks for reaching out. It appears you were able to contact our support team and are assisting you to get Afterpay up and running.

November 5, 2023

Does not add afterpay options to my sites product pages

Twoday
New Zealand
6 months using the app
March 4, 2023

I don't know what is going on with this app but I have tried to connect this app with the Afterpay merchat portal to do the popups and adds and it doesn't work. Support doesn't address the issues of how to integrate the app into shopify themes. I'm hoping someone will reach out to me to help with this issue.

Victoria Royale Boutique, LLC.
United States
6 months using the app
Afterpay replied March 8, 2023

We're sorry to hear you're having issues connecting this app. Can you please reach out to us by filling out the form: https://afterpay.formstack.com/forms/global_merchant_technical_support
and let the support team know you're following up from the Shopify App Store?

Our team will be happy to assist you!

September 26, 2022

This app used to work really well. My last two themes were not compatible, and they are Shopify 2.0 themes from Shopify. Now it does not work and the coding from Afterpay is too tedious to get working as I cannot get the placement right in the coding. Still will offer afterpay at checkout, but no real way of advertising it except images.

Honey & Fig Boutique
United States
6 months using the app
Afterpay replied October 13, 2022

Hi there, we are truly sorry about the interruption. Shopify 2.0 themes rolled out to some merchants earlier than we expected. As of yesterday, our app is compatible with 2.0 themes. Please do give us another chance and let our app help you with marketing Afterpay!

November 19, 2022

Increase store sales. Takes 2-4 days for funds to be sent to your bank. Afterpay will also put you on their Afterpay App. I use Afterpay and Shop Pay to give my customer more options.

King's Cross Bookstore
United States
Over 1 year using the app
Afterpay replied November 21, 2022

Thank you for your review! We're glad we can help you grow your business and deliver your funds in a transparent and timely manner.