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Review damage claims with photo checks. Keep refund decisions in your hands.
Collect damage reports and photos through a guided page on your store. Review photo checks alongside order context, then refund, request live photos, ask for a return or decline the claim. Reuse return instructions and keep customers informed. Photo signals support your review; they do not prove fraud or damage. Optional automatic refunds follow the limits you set.
- Guide customers to find orders, select items and share damage photos.
- Review photo checks, order context and suggested next steps together.
- Request new camera photos when a claim needs a closer look.
- Reuse return instructions and add an existing label link for each order.
- Choose refund actions yourself or set limits for optional automatic refunds.
Languages
English
Works with
- Customer accounts
- Shopify Flow
Categories
Return options
Return management
Estimate your monthly charges
Rounded up to the nearest dollar
Claims checked
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 5 claims free, valid for 60 days
- Guided claim page and photo checks
- Merchant decisions and customer updates
Pay as you go
$0 / month
Plus usage charges
Features
- $1.49 per claim, no monthly fee
- Guided claim page and photo checks
- Photo signals and order context
- Suggested next steps for manual review
- Claim queue and customer notifications
Usage
Cost per unit
Claims checked
$1.49
Lite
$29 / month
Plus usage charges
Features
- 50 claims a month
- $0.70 per extra claim
- Everything in Pay as you go
- Optional refunds within your limits
Usage
Cost per unit
Claims checked
$0.70
14-day free trial
Starter
$99 / month
Plus usage charges
Features
- 300 claims a month
- $0.60 per extra claim
- Everything in Lite
- Batch actions on claim cards
- Evidence and carrier claim packs
- Shopify Flow triggers
- Custom claim page headline and colour
Usage
Cost per unit
Claims checked
$0.60
14-day free trial
Growth
$249 / month
Plus usage charges
Features
- 800 claims a month
- $0.50 per extra claim
- Everything in Starter
- Same-product problem alerts
Usage
Cost per unit
Claims checked
$0.50
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Afterwise.
Resources
Launched
November 11, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days
