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Answer customer emails faster: AI writes replies from real order data in your store's own voice.
AI Mail connects your support mailbox to your Shopify store. For every new customer email it checks the order, tracking and your shop rules, then writes a reply draft in the customer's language and your style. Nothing is sent automatically – you review, edit and click Send. The AI learns from your edits and templates. Refunds always need two confirmations. An insights report shows what customers praise and complain about.
- AI reply drafts based on verified Shopify orders, tracking and your policies
- Replies in the customer's language – 7 app languages, any customer language
- Learns your tone, greetings and templates from what your team sends
- Safe by design: nothing is sent or refunded without your confirmation
- Insights report: top complaints, praise and problem products
Languages
German, English, Spanish, French, Italian, Dutch, Portuguese (Brazil), and Portuguese (Portugal)
Categories
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 25 AI tickets per month
- All core features
- No credit card needed
Starter
$29 / month
or $290/year and save 17%
Features
- 300 AI tickets per month
- Learns your writing style
- Orders, tracking and refunds
- Supplier messages and disputes
14-day free trial
Growth
$69 / month
or $690/year and save 17%
Features
- 1,000 AI tickets per month
- Everything in Starter
- For growing stores
14-day free trial
Pro
$149 / month
or $1,490/year and save 17%
Features
- 2,500 AI tickets per month
- Everything in Growth
- Monthly insights report
- Priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by AI Mail.
Resources
Developer
Richard-Wagner-Straße 15, Neu-Isenburg, 63263, DE
Launched
November 6, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify Payments
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days, returns
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View Shopify Payments
Shopify Payments disputes
