Reviews (3)
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What happened:
- Attempted to withdraw $50 from my wallet using Ainfluencer’s official AI instructions.
- Their platform CHARGED MY CARD $50 INSTEAD (total held: $100).
- Support refused refunds for 25+ days despite evidence.
- CEO ignored escalation (email).
Critical flaws:
- AI gives dangerous financial instructions
- No withdrawal mechanism for wallet funds
- Zero accountability for platform errors
- Ghosts users after taking money
Warning to brands: Your funds are NOT safe here. They refuse to return money even when their AI causes errors.
Demand unresolved: Refund $100 (original $50 + erroneous $50)
Hello, we sincerely apologize for this unacceptable experience and the severe delay in resolving your issue. You are completely right to be frustrated. We have investigated this immediately: your full $100 refund (both the original wallet balance and the erroneous charge) has been processed back to your card today. Furthermore, we have audited our support ticket flow to identify why your escalation was missed, and our engineering team is updating the wallet interface and AI assistant guidelines to ensure withdrawal instructions are perfectly clear and seamless. We deeply regret failing to meet our own standards of accountability here, and we appreciate you forcing this to our attention so we can fix it for all merchants.
Can't use the app because the message part doesn't work. Reached out to helpdesk and go no help. So after not being able to use the app almost my full trial period I removed it. I reached out again so that they would refund the $50 I put in my wallet and received no reply. It has now been 5 days since I messaged them about removing my account and refunding my wallet and nothing from them. I don't know if this is a scam app, but if not then they need to fix their communication issue.
Hi there, we sincerely apologize for the frustration. Our goal is to provide a seamless influencer marketing experience, and we clearly fell short with the technical issue in our communication tool and the unacceptable delay from our helpdesk. We recently started using an instant livesupport called Chatgram and we brought the response time to less than 4 minutes. We take this seriously and have escalated your ticket. Your $50 wallet refund is being processed immediately, and your account closure is confirmed. We are actively working on the messaging bug to ensure our creator marketplace remains a smooth experience for all merchants. Thank you for your patience while we make this right.
As a small business owner, diving into influencer marketing was intimidating. Ainfluencer made it incredibly simple and secure. The platform is super intuitive, and the Escrow system gave me total peace of mind. I found the perfect Instagram influencer in days, and our first campaign was a huge success!
Thank you so much for the fantastic review! Helping small business owners run a truly hands-off influencer marketing campaign is exactly why we built this creator marketplace. We are thrilled that the secure Escrow system provided peace of mind and that you found the perfect Instagram creator so quickly. As your brand grows, remember you can also use our platform for seamless product gifting and custom affiliate commissions with zero back-and-forth chats. Wishing you continued success with your Shopify store!
We've tried other platforms, but Ainfluencer is in a league of its own. The AI-powered matching is brilliant – it connected us with high-quality, niche TikTok influencers that were a perfect fit for our brand voice. The ability to manage multiple campaigns and negotiate directly saves us so much time.
Thank you very much
