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What happened:
- Attempted to withdraw $50 from my wallet using Ainfluencer’s official AI instructions.
- Their platform CHARGED MY CARD $50 INSTEAD (total held: $100).
- Support refused refunds for 25+ days despite evidence.
- CEO ignored escalation (email).
Critical flaws:
- AI gives dangerous financial instructions
- No withdrawal mechanism for wallet funds
- Zero accountability for platform errors
- Ghosts users after taking money
Warning to brands: Your funds are NOT safe here. They refuse to return money even when their AI causes errors.
Demand unresolved: Refund $100 (original $50 + erroneous $50)
Can't use the app because the message part doesn't work. Reached out to helpdesk and go no help. So after not being able to use the app almost my full trial period I removed it. I reached out again so that they would refund the $50 I put in my wallet and received no reply. It has now been 5 days since I messaged them about removing my account and refunding my wallet and nothing from them. I don't know if this is a scam app, but if not then they need to fix their communication issue.
Sorry to hear that you ran into a temporary glitch on the platform.
The issue was fixed the same day you ran into it and we would be happy to see you give it another shot. Also the funds you dropped in your wallet was refunded back to your credit card on Dec 5th as refund processing time allowed. We hope you give us another shot as 70,000 other businesses and brands are actively using our 100% free marketplace of over 1 million active influencers.
We've tried other platforms, but Ainfluencer is in a league of its own. The AI-powered matching is brilliant – it connected us with high-quality, niche TikTok influencers that were a perfect fit for our brand voice. The ability to manage multiple campaigns and negotiate directly saves us so much time.
As a small business owner, diving into influencer marketing was intimidating. Ainfluencer made it incredibly simple and secure. The platform is super intuitive, and the Escrow system gave me total peace of mind. I found the perfect Instagram influencer in days, and our first campaign was a huge success!
Thank you very much