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What happened:
- Attempted to withdraw $50 from my wallet using Ainfluencer’s official AI instructions.
- Their platform CHARGED MY CARD $50 INSTEAD (total held: $100).
- Support refused refunds for 25+ days despite evidence.
- CEO ignored escalation (email).
Critical flaws:
- AI gives dangerous financial instructions
- No withdrawal mechanism for wallet funds
- Zero accountability for platform errors
- Ghosts users after taking money
Warning to brands: Your funds are NOT safe here. They refuse to return money even when their AI causes errors.
Demand unresolved: Refund $100 (original $50 + erroneous $50)
Hello, we sincerely apologize for this unacceptable experience and the severe delay in resolving your issue. You are completely right to be frustrated. We have investigated this immediately: your full $100 refund (both the original wallet balance and the erroneous charge) has been processed back to your card today. Furthermore, we have audited our support ticket flow to identify why your escalation was missed, and our engineering team is updating the wallet interface and AI assistant guidelines to ensure withdrawal instructions are perfectly clear and seamless. We deeply regret failing to meet our own standards of accountability here, and we appreciate you forcing this to our attention so we can fix it for all merchants.
