Pigeon: AI Order Support Agent
- Pricing
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Free plan available. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- carrier pigeon
Featured images gallery
AI support agent and chatbot: answers 'Where is my order?' from live order data, hands off cleanly.
Pigeon is an AI customer support chatbot built for order questions. It connects to your orders and fulfillments, answers order tracking, status and delivery questions with live data, walks unhappy customers through your escalation playbook step by step, and hands off to your team (live chat inbox, email, Slack) with a full briefing. Every promise is one you configured: it cannot invent refunds, deadlines or compensation. Numbers and links are checked against your approved wording before sending.
- Order tracking chatbot: live status, packages & tracking numbers from Shopify
- Follows your escalation ladder when customers push back, instead of improvising
- Safety fence: banned phrases, commitment whitelist, approved-wording fallback
- Human handoff: live chat inbox, email & Slack alert with ready-made agent brief
- Storefront chat widget that matches your theme; replies in English and Chinese
Languages
English
Works with
- Slack
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 100 AI conversations / month
- Live order, package & tracking answers
- Your escalation ladder, no improvising
- Safety fence: banned & commitment words
- Human handoff with agent brief
- Conversation inbox
- Storefront widget, EN / 中文
Starter
$19 / month
Features
- 500 AI conversations / month
- Everything in Free
- 14-day free trial
- Email support
14-day free trial
Growth
$49 / month
Features
- 2,000 AI conversations / month
- Everything in Starter
- Priority support
14-day free trial
Scale
$99 / month
Features
- 6,000 AI conversations / month
- Everything in Growth
- Onboarding call to tune your playbook
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by carrier pigeon.
Resources
Developer
GLP I-Park Xi'an, Xian, SN, 710075, CN
Launched
September 28, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, orders
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View customers
Customer data
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View orders
Order fulfillments, all order history for the last 60 days
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