Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and reliable performance, offering customizable features like email marketing, loyalty programs, and product reviews. It's praised for its seamless integration with online shops and Shopify POS systems, and its data-driven marketing campaigns. The customer support team is consistently commended for their responsiveness and effective problem-solving. Many consider the app to be good value for money.

November 22, 2023

We recently moved over to this app from Marsello. Although Marsello was very easy to use, having many options in one place was very convenient. We can eliminate the other apps we have and use AiTrillion for almost everything. It has a lot to offer. We are still working through the change, but we hope this will fit our company well. The one thing to ensure you are aware of is that when you run out of emails, which will be quick if you have a lot of customers, you need to add additional blocks because it will not automatically add them. It will stop and tell you that "Your limit is over!"

Worked with customer service today, and Reena was wonderful. I am sure we will continue to need help until we work through the process until our set up is final.

I look forward to enabling all the services they offer.

United States
29 days using the app
AiTrillion replied November 29, 2023

Thanks for switching to AiTrillion! 🚀 It's great that you're finding our all-in-one solution convenient. Remember to manage email limits, and our team is here to help during your setup. We look forward to serving your company well! 😊👍

November 25, 2023

We just started using AiT app on our shopify POS and on-line store. We wanted a simple loyalty app that could send emails and sms to customers. This app surpasses our expectations, and even though we are not using all the capabilities as yet, it is satisfying our needs at the moment. Set up is relatively easy and the support staff is available to assist you with problems.

Support has been prompt and Rishav helped us to migrate from another loyalty app easily. I like that we have one person assigned to help us each time we reach out to AiT. The customer support is excellent.

The app is a bit slow in loading, however, I need to do more investigations as to why this is happening and also do further testing of the app.

Maxie Department Store
3 months using the app
AiTrillion replied November 29, 2023

Thanks for the great review! 😊 The AiTrillion app is exceeding your loyalty program needs, and our support team is here to assist you promptly. 🚀 Feel free to reach out anytime! 👏

October 12, 2023

The customer service with this APP is amazing. Quick to respond and quick to solve issues. We are in the early stage of learning about all the capabilities this APP have in store for us.
I hope to utilize it in all the ways I can to expand my Shopify Store's potential.
Thank you for your help Rishav and Reena.

Blissful Winx
About 3 years using the app
AiTrillion replied October 31, 2023

We appreciate your kind words about our customer service! 🌟 Rishav and Reena are here to help. We're excited for you to explore our app's capabilities and boost your Shopify store. If you have questions, feel free to reach out. Thanks for choosing us! 🛍️🚀

November 6, 2023

AiTrillion has so many features and such deep functionality - you really have to pay attention to all the technical details! I can't wait to understand how it all works because I think it's going to be a huge benefit to growing my business. Tech support has been awesome, as well. :)

Persimmon Consignment Boutique
United States
3 months using the app
AiTrillion replied November 8, 2023

Thank you for your kind words! We're thrilled to hear that you're excited about the features AiTrillion offers and the potential growth for your business. Our team is always here to ensure you have all the support you need to make the most of our platform. Here's to a successful journey together!

October 18, 2023

Hey Reena,

We are using the AiTrillion app and found it very useful. All the modules under a single bucket would be wonderful.

We use different kinds of apps for different features but this app molds the feasibility under a single belt.

The support from the whole team is wonderful and quick response. They guide us on video calls during the onboarding with them and are very easy to use.

Thanks for this app, cheers!

Uniqaya Lifestyle
7 months using the app
AiTrillion replied October 31, 2023

We're thrilled to hear you're finding AiTrillion useful! 🙌 Our team is here for you with quick and helpful support. If you ever have questions, feel free to reach out. Cheers to your success with AiTrillion! 🎉🚀

November 17, 2023

Aitrillion offers significantly more opportunities to engage with customers compared to similar providers and also provides additional free options. In case of issues, the support is quick to assist and provides simple and efficient help. Keep it up!

4 months using the app
AiTrillion replied November 18, 2023

We're thrilled to hear that you've found Aitrillion to offer more opportunities for customer engagement and additional free options compared to similar providers. Our team is dedicated to providing quick and efficient support, and we appreciate your encouragement to keep up the good work! Thank you for your kind words!

September 26, 2023

Just a great app, have been using for 6 months now and the team are quick to respond to any issues. Reena helped me for over an hour today as we had updated our theme and it wiped the app, she also recommended a few new features to showcase the store and the reviews.

Reilly & Sons
United Kingdom
About 1 year using the app
AiTrillion replied September 27, 2023

Thank you for your wonderful feedback! We're thrilled to hear you've had a great experience with our app and our responsive team. 🌟😊

November 7, 2023

Support was very helpful as I am not tech savvy when it comes to coding. I let support know what I wanted to change and they gave very detailed steps of how to pursue the change myself and they also added the proper coding to my site that I needed them to add.

Spoiled Vanity
United States
About 1 month using the app
AiTrillion replied November 18, 2023

Our support team was incredibly helpful, guiding me step by step and adding the necessary coding to my site. Thank you for the great service!

November 17, 2023

The customer service is kind and helpful. The app is a great marketing took as well.

HueVine Wellness + Spa
United States
Over 2 years using the app
AiTrillion replied November 18, 2023

Thank you for your positive review! We're delighted to hear that our customer service team has been helpful, and that you find our app to be a valuable marketing tool. Your feedback is much appreciated!

October 4, 2023

The best thing about the app is the customer service. They have gone above and beyond to code what I needed, as well as being very responsive. This app does everything I need and more and can't wait to utilize it in all the ways I can to expand my Shopify Store's capabilities!

A Time for Luxury
United States
3 months using the app