AiT Loyalty, Review, Affiliate , 405 reviews

This app is fraudulent DO NOT USE. I had customer service discontinue my subscription. Yet they still charged me for the next month. I contacted customer service and they claim I wasn’t charged after I sent all my information showing charges.

This app has great potential but the support is non-existent. Out of 20+ tickets they may have responded to a few. The videos they have are great as an overview but there are still questions you'll need answered and you'll be lucky to get a reply. I even emailed them several times with this complaint and no answer.

ACABAN DE FACTURARME 133 EUROS DE FACTURAS QUE SE HAN GENERADO AHORA MISMO AL SUSCRIBIRME AL PLAN DE PAGO CON PRUEBA GRATUITA HASTA SEPTIEMBRE DE 2021, Y ME HAN COBRADO HASTA DEL AÑO PASADO CUANDO YO NO LOS CONOCIA, COMO NO CONTESTAN A LOS CORREOS , YA QUE RECLAME LA SEMANA PASADA 19 EUROS QUE NO ME CORRESPONDIA PAGAR PORQUE AUN ESTABA EN EL PLAN GRATIS DE CUANDO INICIAS, SE LO EXIJO TODO POR AQUI , SI NO LO ARREGLAN LA SEMANA QUE VIENE QUITO LOS METODOS DE PAGO, NO ME LO VAN A COBRAR, ME DA IGUAL QUITQR LA TIENDA Y EMPEZAR DE CERO Y LES DENUNCIO POR LO PENAL POR ESTAFA, HE GUARDADADO YA TODAS LAS PRUEBAS DE MI RELACION CON USTEDES, EL PROGRAMA QUE TIENEN, LAS FACTURAS , ETC , ETC. PERO SI LO ARREGLAN ...BORRARE ESTA RESEÑA Y HABLARÉ BIEN DE USTEDES,

Good app but greedy billing and Rip off ! they auto upgrade you if you go beyond the treshold , they cannot generate a report of what customer counts are , unethical practices despite hacing several conversations , extremely complex and time consuming to remove customers from system we will report this to shopify compliance team , there is no problem with the app but the people running it are a big problem.

This app is not free, nor is there a free plan. This is false advertising. WHen I signed in I was blocked from accessing the free plan and paid plans were offered. If I wanted to sign up for a paid plan I would have clicked on others that actually had the prices laid out.

What is wrong with the app.? I was charged $1299 by showing $0.00 or a free trial. I instantly removed the app. This is really really bad and a cheap way to deduct money.

UPDATE: First impression was soooo good BUT the email template are a FAKE. Looking so good, but are totally different! Looks like THE solution! Excellent Support: very fast, detailed and polite information. Thanks so much for your patience and time!

Asked if they could reduce to the size of the loyalty widget for better visibility on my mobile phone. They said it's not possible. I don't believe that at all. Anything in a website can have the size changed. They don't want to help me for unknown reasons.
Now insisting I get on the phone with them. Refusing to discuss over email. Very unprofessional. Now have to report them to Shopify and figure out how to remove the app that is fully imbedded in my website.

I've had this app for several months now, and I decided to upgrade after the free trial period which was extended due to Covid 19. But over the past few days, due to a technical issue with the app, it has cost me £103 GBP in discounts that should not have been awarded. The first was a 100% discount. The customer only paid for shipping. The second was around 50% discount when the maximum was supposed to be 20%. What do you think their resolution is? three months free app subscription to a total cost of $89.97 USD. Nowhere near what their app has cost me in wrongly awarded discounts. As soon as I have more time, I will be removing the app and installing apps I previously used with no issues at all. BEWARE before you install this app. If it loses you money, they do not want to give it back to you!

Absolutely ridiculous. They charge $58 a month for the "$29/month plan". I was charged the subscription charge of $29 PLUS another $29 for a "usage fee" when I haven't had the chance to use the app yet. Not to mention, Shopify came back two days later to charge me for next month's bill in advance so I'm being charged $116. This is insane and unethical. If you're going to charge a usage fee at least prorate based on actual usage. I haven't logged in my store in a month to even set up your app.