Reviews (498)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features that boost business operations and customer engagement. Key benefits include enhanced conversion rates and sales through an easy-to-set-up loyalty program and effective retention strategies. The app integrates loyalty programs, email marketing, product reviews, and affiliate modules seamlessly with Shopify. Merchants appreciate the intuitive interface and the consolidation of multiple marketing tools into one platform, simplifying management. The app is also praised for its reliable performance and exceptional customer support, with staff members like Reena, Hritik, and Ankit noted for their responsiveness and helpfulness.

Edited September 25, 2020

Just started using this app, the support is brilliant, both fast and knowledgeable. We are excited to put it to it's full use. It does so much more than we originally expected.

Valentine Wigs
United Kingdom
About 2 years using the app
Edited April 6, 2021

I'm still testing and weighing the features against apps I was already using but so far, I've switched to their web push and loyalty features. I am now considering the email feature and switching my announcement bar needs b/c it would eliminate two apps for me. My chat and product reviews are already covered by apps that I really like but I may review at a later date. The 5 stars so far are for the features I have switched too, the ease of doing so, the extensive options for both the rewards and web push. I especially like all the reward earning options, tier options and the templates for the web push...those items alone made it an easy decision for me. The 5-stars are also for their support help. I contacted them with 2 issues/questions and came up with 2 more during our conversation since Preetam was so helpful and patient. I am going to seek out a roadmap or some type of updates on what's coming next. I'm hoping I will find some sort of mobile app option...I know that's a tall order but it would super helpful Otherwise, I hope this is the beginning of a great partnership! Thank you AiTrillion for a great app that covers so much and Preetam for your help! 11.27.2020 - Had a good experience with support again today...the day after Thanksgiving. I'm so glad they were there to offer help. We were able to resolve the issue that was mainly based on having duplicate sendgrip cname settings...issue resolved. Thanks again Preetam! Update 4.6.2021- I am now using the review app in addition to the web push and loyalty rewards app. I still really like this app. The number of features it has available and the cost over value make it a no-brainer for my shop. Customer service is very responsive and helpful as well. Give it a try if you haven't already!

That Chick Life™ Boutique
United States
Almost 2 years using the app
August 19, 2020

That app is fantastic. Multi function help me to save time and focus on other important things. Thanks a lot...

ShopxBuy
United States
Almost 2 years using the app
January 29, 2022

I was given valuable instuctions on naviagting the Aitillion web lSaurabh was very patient,helpful and professional.

IDONEUS'BLAK
United States
Almost 2 years using the app
AiTrillion replied February 15, 2022

Thank you so much for your review 💖

October 10, 2019

OMG, This App actually had more features than I expected, It's so awesome. It's all seems automated too, I love this app. It helps with product reviews, emails, rewards, etc. all you need to engage your customers. Another good thing is that you can disable certain features if you do not need them. I will highly recommend

TBOO
United States
Almost 2 years using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

February 23, 2022

My CS rep Namit was awesome! The app has great support and as of now I am really enjoying it! The setup and onboarding has been great and is really really useful!

thefitcommandments
United States
Over 1 year using the app
AiTrillion replied February 23, 2022

Thank you so much for your review 💖
We're so glad to hear that you're loving our customer service!

Edited September 17, 2019

Excellent tool! I’m so glad I chose to use it. Support has helped me a lot! A++++++++++++++++++++++++

Cumming Toys
United States
Over 1 year using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

October 14, 2020

I added this app looking for a better loyalty rewards UI. The ability to embed on a page is a much better experience for my customers, and the additional features make this a great value. I had a small issue with style conflicting with the store theme, but the support team was very responsive and helpful!

On the Table Games
United States
Over 1 year using the app
July 5, 2021

There are a lot of features to this app and it's taking some time to get things set up but the customer service has been very responsive and helpful when I have reached out. So far so good!

Inspire Active Wear
United States
Over 1 year using the app
AiTrillion replied July 22, 2021

Thank you for your review! We're so glad to hear that the support team was able to help out 💖

March 20, 2022

Very good app and good support services. I recently faced an issue and resolved by the AI Trillion rep. Preetam. I am hoping to get the business going with this easy to use app.

RETROMASS
United States
Over 1 year using the app