Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and reliable performance, offering customizable features like email marketing, loyalty programs, and product reviews. It's praised for its seamless integration with online shops and Shopify POS systems, and its data-driven marketing campaigns. The customer support team is consistently commended for their responsiveness and effective problem-solving. Many consider the app to be good value for money.

February 1, 2023

Amazing customer service. Thank you Pratibha!
First time on the call with her and she patiently listened to me and answered all my questions. looking forward working with her.

Tooka Florist
4 days using the app
AiTrillion replied February 14, 2023

It's great to hear that enjoy the app and our support🤩.
We are excited for you and all your future growth 🚀

December 15, 2022

This app is very good than all app , good team and good services ,i like use this app .its really help me a lot

South Africa
3 days using the app
February 18, 2021

Reallly great company to work with. Super quick and responsive, they address your needs quickly and efficiently. Would definitely recommend them if you are considering building your business with them!

Mr. Metaphysical
United States
Over 3 years using the app
July 22, 2021

I am very happy with the service I received. Preetam D worked quickly to get my issues resolved. Thank you again!

United States
About 3 years using the app
AiTrillion replied July 22, 2021

Thanks so much for leaving so quickly a review! We're so glad to hear that the support team was able to help out 💖

February 8, 2021

We are very glad that we have this robust app as one of the backbones of our store. The whole suite of features from customer reviews, loyalty incentives, emails workflow, customer experience mapping, etc. are helping us attract and retain customers as we grow the business. The customer service is beyond amazing - quick turnaround time, clear communication, professional and courteous, and most importantly, always there to resolve/address the issues/concerns impacting our business efficiently!

Almost 3 years using the app
November 26, 2020

I know little about computer apps and this was recommended, it has everything I need thou it has taken awhile to work around it but the customer service helping me has been absolutely fantastic, if only other tech companies treated their customers the same way, it would make life so much easier. Highly recommended!

Arte Moda Australia
Almost 3 years using the app
Edited August 29, 2020

This is the Swiss Army knife of app, it has everything you could ask for. Really has helped us with marketing our site and getting good traffic. also have some great customer 24/7 service too.

BW Drum Shop
United Kingdom
Almost 3 years using the app
AiTrillion replied June 8, 2020

Our heart just keeps thanking you and thanking you! Thank you for your 5-star review. Words are not enough to express our thanks for the 5-star review. We will always be grateful to you for making our day special today.

Edited January 7, 2021

AiTrillion has been a great way to communicate with customers. I am able to get great insight on my customer on what they are looking for. There support is quick, friendly, and knowledgeable to help setup when I changed my theme and needed to add AiTrillion to the new theme.

Mommy's Little Heart
United States
Almost 3 years using the app
March 3, 2021

We are very happy as is a very useful app! And customer service perfect, always with prompt response to any request!

Tienda Hipica Ridercollection
Almost 3 years using the app
AiTrillion replied April 18, 2021

Thanks so much for taking the time to share your feedback. It's warmly appreciated.

January 20, 2021

Extremely customer friendly userface and easy to use app. Most importantly, the most amazing customer service - they helped me with all the little details and put a lot of time and effort to my demanding questions. Would highly recommend them and the app!

Aqua Care Pro
United States
Over 2 years using the app
AiTrillion replied February 1, 2021

Thanks Aqua Care Pro.