Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its multifunctionality, including email marketing, loyalty programs, and product reviews. Its automation features, such as personalized email campaigns and targeted SMS marketing, are highly valued. Merchants also commend the insightful analytics, effective customer retention through loyalty programs, and responsive customer support. The app's scalability, data handling, Shopify POS integration, and customer tracking capabilities are also praised. Merchants particularly value the subscription, customer reviews, and affiliate marketing modules.

November 27, 2019

Brilliant ! This app has increased my sales and the loyalty rewards has given my customers the extras push to buy my products. I have to say the customer service team at aitrillion are absolute brilliant! They have sent me up and got me going without disturbing my business/ I highly recommend ai trillion!

BeardKeeper
United Kingdom
Almost 3 years using the app
AiTrillion replied November 29, 2019

Thank you for the five-star review! It's awesome to hear that our Support team was able to help out!

November 26, 2020

I know little about computer apps and this was recommended, it has everything I need thou it has taken awhile to work around it but the customer service helping me has been absolutely fantastic, if only other tech companies treated their customers the same way, it would make life so much easier. Highly recommended!

Arte Moda Australia
Australia
Almost 3 years using the app
Edited August 29, 2020

This is the Swiss Army knife of app, it has everything you could ask for. Really has helped us with marketing our site and getting good traffic. also have some great customer 24/7 service too.

BW Drum Shop
United Kingdom
Almost 3 years using the app
AiTrillion replied June 8, 2020

Our heart just keeps thanking you and thanking you! Thank you for your 5-star review. Words are not enough to express our thanks for the 5-star review. We will always be grateful to you for making our day special today.

Edited January 7, 2021

AiTrillion has been a great way to communicate with customers. I am able to get great insight on my customer on what they are looking for. There support is quick, friendly, and knowledgeable to help setup when I changed my theme and needed to add AiTrillion to the new theme.

Mommy's Little Heart
United States
Almost 3 years using the app
January 12, 2023

We have been working with AITrillion for over 4 years. Just ended a meeting with Namit. He was super helpful and open to guide us on leveraging other AITrillion resources we have been under utilizing for years. Thank you Namit! I will be reaching out to you & your team at the beginning of every year for a check-up & opportunity review.

Louis

Bombshell Wax Company
United States
Almost 3 years using the app
January 20, 2021

Extremely customer friendly userface and easy to use app. Most importantly, the most amazing customer service - they helped me with all the little details and put a lot of time and effort to my demanding questions. Would highly recommend them and the app!

Aqua Care Pro
United States
Over 2 years using the app
AiTrillion replied February 1, 2021

Thanks Aqua Care Pro.

June 14, 2021

I use this app to run my email campaign and it is good for us. The integration between loyalty, email, and all its features is very tight-knit and the support is great as well!

Acapparelstore
United States
Over 2 years using the app
AiTrillion replied July 22, 2021

Thank you so much for your lovely review! 💖

June 2, 2022

AI Trillion is so helpful! They provide wonderful instructions with pictures that really assist a non-coding person, like my self, with the ability to set most things up on a website, However, no matter how simple their instructions are, they are here to help you out! they are prompt with response and quick to fix the issue at hand! Their program is easy to use, but should you get stumped they are only a quick chat away! Thank you AI Trillion

The ClaraMae Collection
United States
Over 2 years using the app
AiTrillion replied June 2, 2022

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

Edited November 24, 2022

The application is very useful & user-friendly. There were lots that I didn't know but after Ms. Pratibha explained I have now understood it's full usage. Thank you!

Prosportsae.com
United Arab Emirates
Over 2 years using the app
AiTrillion replied November 27, 2022

Thank you so much for taking the time to leave us this review and for sharing your experience 😍

Edited June 13, 2023

UPDATE: Still enjoying this app, Customer Service is amazing! Enjoying this app and love the support given to set it up correctly as well as teach me how to use it to the fullest potential.

Update: Very prompt and helpful response to an issue I was having with my store. Thank you.

LoveHeld
United States
Over 2 years using the app