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Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and reliable performance, offering customizable features like email marketing, loyalty programs, and product reviews. It's praised for its seamless integration with online shops and Shopify POS systems, and its data-driven marketing campaigns. The customer support team is consistently commended for their responsiveness and effective problem-solving. Many consider the app to be good value for money.

March 3, 2021

We are very happy as is a very useful app! And customer service perfect, always with prompt response to any request!

Tienda Hipica Ridercollection
Almost 3 years using the app
AiTrillion replied April 18, 2021

Thanks so much for taking the time to share your feedback. It's warmly appreciated.

January 20, 2021

Extremely customer friendly userface and easy to use app. Most importantly, the most amazing customer service - they helped me with all the little details and put a lot of time and effort to my demanding questions. Would highly recommend them and the app!

Aqua Care Pro
United States
Over 2 years using the app
AiTrillion replied February 1, 2021

Thanks Aqua Care Pro.

September 26, 2022

We use AiTrillion primarily to do email marketing, email automations, website popups and announcement bars. It was simple to install and embed into the website. It is successfully capturing email addresses and phone numbers . Very useful for email broadcasts to our customer base. The email creator is intuitive and we found it to be one of the well thought interfaces we have come across thus far.Thank you for creating this app for Shopify! The support has been instant and responsive from the beginning. He is hoping the team keeps up that kind of engagement going further.

House of Blouse
Over 2 years using the app
June 14, 2021

I use this app to run my email campaign and it is good for us. The integration between loyalty, email, and all its features is very tight-knit and the support is great as well!

United States
Over 2 years using the app
AiTrillion replied July 22, 2021

Thank you so much for your lovely review! 💖

Edited November 24, 2022

The application is very useful & user-friendly. There were lots that I didn't know but after Ms. Pratibha explained I have now understood it's full usage. Thank you!
United Arab Emirates
Over 2 years using the app
AiTrillion replied November 27, 2022

Thank you so much for taking the time to leave us this review and for sharing your experience 😍

June 2, 2022

AI Trillion is so helpful! They provide wonderful instructions with pictures that really assist a non-coding person, like my self, with the ability to set most things up on a website, However, no matter how simple their instructions are, they are here to help you out! they are prompt with response and quick to fix the issue at hand! Their program is easy to use, but should you get stumped they are only a quick chat away! Thank you AI Trillion

The ClaraMae Collection
United States
Over 2 years using the app
AiTrillion replied June 2, 2022

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

Edited August 7, 2022

Love the review function, has really helped give my products a good reputation. I now have over 1500 5-star reviews on my products and it really helps customers make decisions. The rewards system is being used a lot by customers so a great retention tool. It was really easy to set up. A lot of customers use the points and I like being able to reward them for making my life easier, byt setting up accounts and leaving reviews. It took me a while to get round to using some of the features, like the "trending products' and 'New arrivals' widgets, and I am so glad I did, I get a lot of sales from these. It is good to have all these different functions in one place, and one cost. I am constantly going back to the app and using more features as I understand them and am ready to do them.I am not at all tech-savvy so it took me a while to work out how to do some things, but Preetam and the team are always there when I need them and they sort things out quickly and explain to me in laymans' terms what is going on. I now have a Professional level subscription and feel it is well worth it.

Millefiori Murano
Over 2 years using the app
Edited February 27, 2023

Rishav helped me with SMS and was amazing! AiTrillion offers very useful tools for your business, but what is even better is they offer help in implementing their tools. I'm not a developer, and they extra help is the only way I could get the tool up and running. I'm transitioning from another emailing marketing app and they have been very helpful.

GNA Salon Services
United States
Over 2 years using the app
AiTrillion replied June 2, 2022

We're so happy to hear that! Thank you so much for taking the time to leave us this lovely review 💖 We are going to launch the SMS module in June 2022 only.

September 1, 2020

I use this app for a couple of months now, it's amazing, easy to use and its templatised, very well thought of process. Saved quite a few abandoned carts too. I just seeked support for help on some coding, very quick reply and it's all handled within a very short time. I am genuinely very happy with this app, esp thanks to support team (you are a legend !) Thanks again.

iAgeless Beauty
Over 2 years using the app
August 17, 2020

This program is great, it can save me a lot of time and automatic management, I like it very much !
United States
About 2 years using the app