Reviews (498)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features that boost business operations and customer engagement. Key benefits include enhanced conversion rates and sales through an easy-to-set-up loyalty program and effective retention strategies. The app integrates loyalty programs, email marketing, product reviews, and affiliate modules seamlessly with Shopify. Merchants appreciate the intuitive interface and the consolidation of multiple marketing tools into one platform, simplifying management. The app is also praised for its reliable performance and exceptional customer support, with staff members like Reena, Hritik, and Ankit noted for their responsiveness and helpfulness.

June 14, 2020

The app is great and complete, but it is a little bit slow especially when someone want to open an account, hopefully they will improve it quickly.

Best Tents Store
Canada
10 months using the app
December 1, 2021

I like that they have tutorial videos on different sections of the app. Customer service is also great! just be mindful of the time difference from between countries. The app does need some work but I contacted customer service and they helped me out big time. I had scheduled My announcement bar to start at 12 am for Black Friday but it did not show in my store so I contacted customer service and he fixed it for me alone with some other things I needed help with especially with the coding part lol

Luxor BY TB
United States
10 months using the app
Edited April 10, 2021

I got AiTrillion to help me take my business from a simple store to a superstore. It is great for growing your already successful store into a thriving store that is based on a creative and constructive experience for the customer. I was also impressed with the level of merchant support. In the future, I hope they continue to update and evolve their app to make it easier for the merchants to integrate other tools etc. Overall, I am grateful for coming across this app and am excited to see how it continues to help my store thrive.

Holistiworld Inc. Holistimart
Canada
7 months using the app
AiTrillion replied April 18, 2021

Thank you for sharing your kind feedback! 🙌 Glad we could be of such help!

May 3, 2020

easy & good app
i am still testing the app, but until now i didn't catch the expected results, hope the results be more effective
reports and analysis should be more advanced

kabbanifurniture
Egypt
6 months using the app
AiTrillion replied May 4, 2020

For all the little and big ways you’ve pitched in…thanks! Thank you for your review. We are here to make it count towards your store success. We suggest you to implement all our automation features for maximizing the returns. You can use our FREE dedicated support executive setup services to make sure everything is setup for full fire. You can reach us at support@aitrillion.com for the same.

April 4, 2020

I've been using the app for a few days now. It's relatively easy to set up and understand ow it works. When I got stuck along the way, the customer service was very responsive and efficient. There is still a long way for me to go with this app, but so far so good.

TecnoTools
Australia
6 months using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

May 21, 2020

i think the app is great. I do have an issue of doing the first come first serve method to gain customers.

RisaRose Luxury Shop
United States
6 months using the app
AiTrillion replied May 22, 2020

Words are powerless to express our gratitude. Thank you for the 5 star review, but most of all, thank you for being part of Aitrillion's fast growing Shopify Seller Network. We are looking forward to your business success story,

September 15, 2020

I have been using this app since April 2020. Have found the support to be good and the usually respond to the chat (might depend on time of day). I love how easily the Loyalty seems to work with the POS. I am happy to get email, loyalty rewards and other features all in one. The price is also excellent.

VAIYA
Canada
6 months using the app
September 4, 2020

The app works really good. Recommended. La app funciona muy bien, ayuda mucho con la gestión de clientes para el envío de e-mails de remarketing.

CDV Motos
Spain
4 months using the app
July 13, 2020

i used this app and i like it. but i suggest, if devloper add 2 more features 1.wishlist & 2. social login , then users dont need any other app & it will make this app best.

buytrik
India
4 months using the app
November 2, 2023

4.5 ⭐ as there are many features, but are not quite built out as other available options. For instance, we are not using the live chat AiT feature due to basic functionality.
However, there is a lot of value for the price, especially if you consider the pricing of other email automation apps in the market
Be warned, currently the pricing is advertised monthly, but the subscription is annual. Therefore, I have not been a subscribed member just yet.

NufCed
United States
4 months using the app
AiTrillion replied November 8, 2023

We appreciate your honest review. Noted on the live chat feature—we're on it! Thank you for highlighting the value our pricing offers. We'll work on making subscription terms clearer. Looking forward to having you with us soon!