Reviews (242)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales with its all-in-one marketing tools, including loyalty rewards, email automation, and smart popups. The seamless Shopify integration and single interface simplify campaign management. Merchants appreciate the extensive features like workflow automation and tailored product recommendations. The customer support team is noted for being responsive and helpful, enhancing user experience and customer retention.

November 21, 2023

starwaxathome.pl
Poland
29 days using the app
October 23, 2023

Pharmazone
Kuwait
15 days using the app
June 4, 2025

I just installed this app. AI Trillion is a great app with various features. The support is fast and very helpful, with good customer service.

Glow Health Haven & Co.
Malaysia
January 19, 2025

vraiment pas top, car tout est relié une façon tout payent alors que cest indiquer gratuit pour des parties de leur app, malheureusement Jai vue rien de gratuit a part le téléchargement de cette app.

ShopyUnivers
France
44 minutes using the app
AiTrillion replied January 24, 2025

Merci pour votre retour ! Nous sommes désolés pour votre expérience. Certaines fonctionnalités de base sont gratuites, mais des options avancées nécessitent un abonnement. Nous serions ravis de vous aider à tirer le meilleur parti de l'application. N'hésitez pas à nous contacter ! 😊

December 10, 2024

Honestly half of the 1-star reviews are just complaining. Never recieved hidden charges, Im using their free plan as I scale, and their features are amazing for 45/month. Saved me about 4 apps all in this one software. very good

Zealution
United States
About 6 hours using the app
AiTrillion replied January 24, 2025

Thank you so much for your honest feedback! 😊 We’re glad you’re finding value in our features and saving with our all-in-one platform. Your support means a lot, and we’re here to help as you continue scaling your business! 🚀🙌

October 7, 2024

I'm a total technophobe, don't know how to use apps, or anything like that. Reema talked me through everything and was very patient, understanding and helpful. Would highly recommend her to anyone.
Service so far has been brilliant.
Thank you

EG-Cosmetics.co.uk
United Kingdom
23 days using the app
AiTrillion replied November 11, 2024

Thank you so much for your kind words! 😊 We're delighted to hear Reena was able to guide you through everything smoothly. We'll be sure to pass along your praise. Thanks for recommending her and for choosing us! 🌟

Edited September 6, 2024

I am writing to express my dissatisfaction with the support I have received. After upgrading and subsequently downgrading my plan, I was assured by your team that I would receive a refund. However, I have yet to see this refund processed. I CANCELLED THE PLAN AS WELL BUT IT DOESN'T GET CANCELLED, SUPPORT WILL CONTACT YOU ON MONDAY AND THAN WHAT NOTHING.

This situation, coupled with the lack of follow-up, has left me feeling that the service is unreliable and untrustworthy.

Please address this issue promptly, as it has been an ongoing frustration.

Ecovedawellness
Australia
19 days using the app
July 19, 2024

The team gave very good advice.

Condompop
Thailand
1 day using the app
June 28, 2024

Sense Serenity
Hungary
18 days using the app
June 21, 2024

Super kwaliteit, voldoet meer aan de eisen dan verwacht!

Fly Jewels
Netherlands
17 minutes using the app
June 20, 2024

per il supporto e per il funzionamento dell'applicazione sono meritatissime le 5 stelle.

for the support and for the function for this app there is 5 stars! thanks to Reena specially!

LumiEternal
Italy
1 day using the app
June 4, 2024

Reena's technical support was amazing and friendly.

great features on the program and reliable service.

I should add that Reena and her colleagues configured the app and explained their solutions thoroughly.

I plan to hire them outside of the app in the future.

Green Grocery Club
United States
About 2 months using the app
May 14, 2024

Incredibly fast response times and extremely professional, friendly and helpful service! 10 Stars!!!!

FL Bean
United States
12 months using the app
AiTrillion replied May 19, 2024

Thank you for the fantastic feedback! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ We're thrilled to hear about your positive experience with our speedy, professional, and friendly service! 😊

April 19, 2024

I just got off a call with Reena, who offered to assist me in setting up the membership feature. Even though I haven't used it yet, I have a really good feeling about AiT: Loyalty, Review, Email+ and I'm happy to pay the (quite low, considering tons of features) price for their subscription.
So far, I'm more than confident that by selecting this plugin, every shop would benefit immensely from the huge suite of tools they offer. And you are very likely to receive top-notch support with short response times. Give it a try, I bet you won't be disappointed!

rebel delight
Germany
2 days using the app
AiTrillion replied May 19, 2024

Thank you for sharing your experience! We're delighted to hear about your positive interaction with Reena and your confidence in AiT: Loyalty, Review, Email+. Here are some highlights:

Comprehensive Features at Great Value: We're glad you appreciate the wide range of tools and the reasonable subscription price. We aim to provide exceptional value with our extensive suite of features. 💼💡

Top-Notch Support: It's wonderful to know that Reena offered great assistance and that you expect high-quality, responsive support from us. We're committed to ensuring every shop benefits from our tools and services. 😊👍

Thank you for your recommendation and confidence in AiTrillion! 🚀

February 20, 2024

Very strong on the technical side and how to set up the system but equally weak on the "Why" side and how to market the module. Don't expect to find any examples as a starting point to modle your efforts after. It is so weak that their support doesn't understand the question.

Looking Glass Gifts and Gallery
United States
6 months using the app
February 6, 2024

Wow, they really want to help! They responded very quickly and prepared everything in the store for me. Thank you!

Clog Buster
Portugal
About 1 hour using the app
February 5, 2024

I recommend this APP to anyone looking for a versatile app that can do anything, but to top it up, they offer the best customer service you can find. I love these guys—best of the best.

MIB GLOBAL
Canada
16 days using the app
AiTrillion replied February 7, 2024

Thank you for your enthusiastic recommendation! We're thrilled to hear that you find our app versatile and our customer service exceptional. If you need any further assistance, feel free to reach out anytime.

February 1, 2024

It seemed like a great all in one platform and we wanted to make it work, but too much technical problems. We sent two dozen emails in to try and troubleshoot over email it was not successful. They advised us to book a support call, but their support "forgot" about our zoom call 3x. Yeah, they stood us up 3x. Definitely shows where their company values lie. Not for us. It seems like a great concept though, just not a fan of their execution.

Get Stamen
United States
4 months using the app
AiTrillion replied February 7, 2024

We sincerely apologize for the technical issues and lack of timely support you experienced. Your feedback is invaluable, and we're working to improve our services. We regret falling short of your expectations and hope to connect with you and get this sorted.

I request to give us one more chance and looking forward to connect with you.

January 24, 2024

We are utilizing AI Trillion's Subscription, Customer Reviews, and Affiliate Marketing modules. We can confidently say that it is extremely comprehensive and more than meets our needs. The significant advantage is the availability of many other modules that we are considering for use. I must emphasize their success in technical support and installation. With AI Trillion, it's all in one place, one application. Thank you, AI Trillion, for providing a solution that has truly impressed us.

ONECLICK
Türkiye
About 2 months using the app
January 18, 2024

I can't express how thrilled I am with Aitrillion! This app has truly transformed the way I manage my Shopify store, making my life as an entrepreneur so much easier.

The automation features are top-notch – from personalized email campaigns to targeted SMS marketing, it's a one-stop-shop for all my customer engagement needs. The ease of use is outstanding; even if you're not tech-savvy, Aitrillion's intuitive interface guides you through the process effortlessly.

The analytics and insights provided are a game-changer for decision-making. I can now understand my customer behavior better, allowing me to tailor my strategies for maximum impact. The customer support is impeccable - responsive, knowledgeable, and always ready to assist.

What sets Aitrillion apart is its versatility. Whether you're a small business or scaling up, Aitrillion scales with you. The loyalty program has significantly boosted customer retention, and the reviews and referrals feature have turned my satisfied customers into my biggest promoters.

In a nutshell, Aitrillion is a must-have for any serious e-commerce entrepreneur. It's not just an app; it's a powerful ally in growing your business. Kudos to the team behind this brilliant tool!

Thank you, Aitrillion, for making my Shopify experience extraordinary!

Green Amy
United Arab Emirates
10 days using the app
November 24, 2023

Fantastic app! Seamless integration with Shopify, offering robust features. The standout, however, is the unparalleled customer service. Quick, knowledgeable, and incredibly helpful. They go above and beyond to ensure a smooth experience. Highly recommended!

Indulgence Beauty-Store
United Kingdom
6 days using the app
AiTrillion replied November 29, 2023

We're thrilled to hear you're enjoying our app! 🎉 Seamless Shopify integration and robust features are our top priorities. 😃 Our dedicated customer service team is here to provide quick, knowledgeable, and helpful support. 🌟 We're delighted to go the extra mile for you! Thank you for the recommendation! 🙌

November 18, 2023

I'm just in the beginning stages of setting up for my business, but the support has been amazing. Everything so far has been great and I'm looking forward to all it will help me accomplish.

Hometown Butcher Shop
United States
5 days using the app
AiTrillion replied November 29, 2023

Glad to hear you're having a great experience with our support as you start your business journey! We're here to help you achieve your goals. 😊🚀

November 7, 2023

Support was very helpful as I am not tech savvy when it comes to coding. I let support know what I wanted to change and they gave very detailed steps of how to pursue the change myself and they also added the proper coding to my site that I needed them to add.

Spoiled Vanity
United States
14 days using the app
AiTrillion replied November 18, 2023

Our support team was incredibly helpful, guiding me step by step and adding the necessary coding to my site. Thank you for the great service!

November 2, 2023

4.5 ⭐ as there are many features, but are not quite built out as other available options. For instance, we are not using the live chat AiT feature due to basic functionality.
However, there is a lot of value for the price, especially if you consider the pricing of other email automation apps in the market
Be warned, currently the pricing is advertised monthly, but the subscription is annual. Therefore, I have not been a subscribed member just yet.

NufCed
United States
About 2 months using the app
AiTrillion replied November 8, 2023

We appreciate your honest review. Noted on the live chat feature—we're on it! Thank you for highlighting the value our pricing offers. We'll work on making subscription terms clearer. Looking forward to having you with us soon!

October 4, 2023

The best thing about the app is the customer service. They have gone above and beyond to code what I needed, as well as being very responsive. This app does everything I need and more and can't wait to utilize it in all the ways I can to expand my Shopify Store's capabilities!

A Time for Luxury
United States
26 days using the app
Edited October 3, 2023

This was an extremely helpful meeting. I was given a more in-depth understanding of AI Trillion's email marketing and SMS marketing. I also learned the value of smart pop ups, and how they can be applied to improve my store. Thank you so much!!

nity grity
United States
5 months using the app
AiTrillion replied May 18, 2023

That is so kind💖, thank you so much for leaving a review, We are always here if you need us.

October 2, 2023

Great support and marketing tools

Jangra Sphere
India
3 days using the app
September 19, 2023

Very happy that I've dowloaded this app to improve my customer engagement and traffic. Shivanshu has been so helpful and is very knowledgable with providing all the details and information I needed to feel comfortable and ready to set up AI Trillion on my store. I would definitely recommend this app for anyone who's looking to grow their store x10. Thank you Shivanshu! :)

Cozy Little Mama
United States
21 days using the app
Edited September 16, 2023

Good Support and helpful. She is helping me throughout the process Of setting my DNS. It is also a great app to add to the shop.

Candy Candle Scent
Portugal
4 days using the app
AiTrillion replied September 27, 2023

Thank you for your positive feedback! We're delighted to hear our support team has been helpful in setting up your DNS. If you ever need further assistance, feel free to reach out. Here's to your continued success with us! 🌟🛍️

September 7, 2023

AITrillion is an amazing app to channelize the store for optimum conversion. Pretty much all necessary apps/features are already inbuilt in this and that makes it unique, eliminating the need to use other 3rd party apps. Code is not bulky and it works on the fly. Great !!!

Danodia Foods
India
About 20 hours using the app
AiTrillion replied September 14, 2023

We appreciate your fantastic feedback! It's wonderful to hear that AiTrillion's all-in-one approach has made your e-commerce journey smoother. We're dedicated to providing a seamless experience with efficient code and comprehensive features. If you ever have more to share or need assistance, feel free to reach out. Your success is our priority! 🚀🌟

September 5, 2023

Every time I have a problem they respond very quick and kindly. I realy love the service they are giving. This is the best app for my shop

Ningen's Shop
Spain
About 1 month using the app
AiTrillion replied September 6, 2023

🙌 Thrilled to help! We're here for you, making your shop shine. Thanks for choosing us! 🚀💖 #CustomerLove #ShopifySuccess

September 5, 2023

The support I received from Shivanshu was truly great, he helped me set up AI Trillion without damaging my Email Hosting Provider, when I tried to do it myself I messed up. He really helped me out to get the program up and running! I look forward to testing out the app's many features and I'll update when I'm comfortable doing so.

Mama & Bear
United States
7 days using the app
AiTrillion replied September 6, 2023

🌟 Thank you for sharing your experience! Our support team is here to ensure a seamless setup for you. We're thrilled Shivanshu could assist in getting AiTrillion up and running without any hiccups. 😊 Enjoy exploring the app's features, and we can't wait to hear your updates in the future! 🚀🛒 #SeamlessSetup #AiTrillionSuccess

August 25, 2023

I love this app. It has all the bells and whistles I need to make my affiliate program what I have imagined it to be. The customer service is prompt and helpful. I will continue to us AI Trillion and I recommend it for anyone adding reviews to their site and if you have an affiliate program. Thank you!

Beauty Brains Billionaire
United States
21 days using the app
AiTrillion replied August 26, 2023

Delighted you love the app! It's great to hear it's meeting your affiliate program needs. You can enhance the affiliate program with the integration of email, SMS, web push, popups and loyalty program also. Thanks for the recommendation and for choosing AiTrillion! 🌟🚀

August 25, 2023

The Team is really helpful, they setup everything for me , great app. please consider this app for all in one use for email marketing, Sms marketing & loyalty rewards all in one .

Tishya Jewelz
India
30 days using the app
AiTrillion replied August 26, 2023

It's wonderful to hear that you found the team at Aitrillion to be so helpful in setting everything up for you! 🙌🌟 We're thrilled that you're enjoying the app. Your suggestion about its potential as an all-in-one solution for email marketing, SMS marketing, and loyalty rewards is greatly appreciated! Thank you for sharing your positive experience. 🎉

August 17, 2023

Great and friendly communication and setup! Very excited to experience the results of this application

PureDari
United States
11 days using the app
AiTrillion replied August 26, 2023

We are delighted to hear that you had a fantastic experience with the communication and setup of Aitrillion! 😃👍 Exciting times ahead as you anticipate the results from this application! 🚀

August 8, 2023

I appreciate this approach to AiTrillion marketing app as it allows you to grow as your store increase in sales. The team is very supportive, knowledgeable and professional.

Novelties Galore
Trinidad & Tobago
1 day using the app
AiTrillion replied August 10, 2023

Thank you for your kind words! We're here to support your store's growth every step of the way. 🚀🌟

August 4, 2023

Support is very kind and very nice. Dropshipping modules are efective and sometimes hard to set up but on another hand set up guide is very good.

buddha´s lobby
Czechia
12 days using the app
AiTrillion replied August 10, 2023

Thank you for your review! We're delighted you've found our support helpful and our dropshipping modules effective. If you encounter any challenges during setup, our detailed guide is here to assist you. Your satisfaction is our priority! 🙌🌟

July 12, 2023

RAS, SAV tres réactif, je pense avoir trouver la bonne app pour ce que je souhaitais faire et fidéliser mes clients. A voir avec le temps et à tester

E-comax.fr
France
About 2 hours using the app
AiTrillion replied July 21, 2023

Merci pour votre commentaire positif ! 🌟 Nous sommes ravis que notre application réponde à vos besoins pour fidéliser vos clients. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire. 🤝🛍️

Edited July 6, 2023

I highly recommend this app! Originally we planned on using it for only email campaigns. Once it is set up and time to go through various areas offered within this app. I was able to get rid of several other apps I didn't need. I had to reach out to customer support for an integration question. I was quickly responded to and helped with absolute satisfaction.

LustDiva.com
United States
3 months using the app
AiTrillion replied April 19, 2023

We're so happy to hear you've had a great experience with the app! We'll let our support team know you appreciated them. We appreciate them too 💪💖

June 29, 2023

Fantastic app with so many features. I was able to remove 4 apps and have just this one, cutting costs by half and it's fantastic. The support and service from staff is superb and impeccably fast. Super happy with the app so far.

Melt my Heart
New Zealand
29 days using the app
AiTrillion replied July 4, 2023

💖 Thank you for the fantastic review on Aitrillion! We're thrilled that you find our app fantastic and cost-effective. Our support is superb and fast, and we're here to help you every step of the way. 🤝😊

May 25, 2023

Merci à toute l'équipe, tout le monde est sympa et réactif. On a réussi à se comprendre malgré la barrière de la langue car je ne parle pas anglais, nous avons donc tout géré par mail. Mon site sera bientôt en ligne grâce à vois et j'ai réussi à faire ce que j'imaginais, sans en avoir les compétences. Merci.
Laura

mybloomerry
France
2 months using the app
AiTrillion replied June 29, 2023

Merci beaucoup pour votre superbe commentaire, Laura! 🥳 Nous sommes ravis que notre équipe ait pu vous aider efficacement malgré la barrière de la langue. 🌍 Votre satisfaction est notre priorité numéro un! 🎯 Merci encore pour votre gentillesse et votre patience tout au long de ce processus. 🙏😊

May 15, 2023

I recommend the AiTrillion app for all its features, facilities and support. Not only do they help you set it up but give you great ideas to do better business!

Tammise Market
United States
Over 1 year using the app
AiTrillion replied May 18, 2023

We are so glad you chose AiTrillion! Thank you very much for your review, we are looking forward to helping you succeed! 🚀

May 8, 2023

I recently had the pleasure of using the incredible app that focuses on email campaigns, SMS, and loyalty programs, and I must say it has revolutionized the way I communicate with my customers and manage loyalty programs. This app is a game-changer for businesses looking to enhance their marketing strategies and build stronger customer relationships. The support team is also very supportive. They listen to my feedback and answer my questions on a timely manner. I really enjoyed working with them.

Qupons
Canada
19 days using the app
AiTrillion replied May 10, 2023

We're so happy to hear that!
Thank you so much for taking the time to leave us this lovely review 💖
Surely AiTrillion will be a revolutionary app for Shopify sellers to boost customer engagement with an Omnichannel marketing platform via Email, SMS, and Web Push in one dashboard ✨

April 29, 2023

I highly recommend the app ! Their support team assisted us with setup + answered all of our questions. The app has amazing features!

TheOddProfessional
United States
4 days using the app
AiTrillion replied May 10, 2023

Thank you so much for leaving us this review 💖
We're happy to hear that you're enjoying the app and the support team's assistance!

April 19, 2023

The AiT is AMAZING!!!! Whenever I have a question, I either setup a video chat or I just email and they respond pretty quickly. I will update more reviews once I get my store live and we test all the amazing things this app has to offer.

Foxy Bee Boutique
United States
9 days using the app
AiTrillion replied April 28, 2023

Thank you so much for taking the time to leave a review. 💖
We are so glad our team was able to provide the support that you needed.

Let us know if you need any help and our team will you grow your business. 💪

March 28, 2023

AiTrillion is an excellent all-in-one marketing and loyalty app for Shopify stores. It offers a range of features including email marketing, loyalty program, web push notifications, product reviews, and more. The app is user-friendly and easy to navigate, and the customer support team is highly responsive and helpful. With AiTrillion, you can easily manage your store's marketing campaigns and loyalty program, and improve your overall customer engagement and retention. Highly recommended for any Shopify store owner looking to enhance their marketing strategy.

Panda Baby Co.
United Kingdom
12 days using the app
AiTrillion replied April 19, 2023

We are so happy you are enjoying AiTrillion so far 🤗 and happy to hear that it has been easy for you to manage multiple features from just one platform.

We do have 11+ features from the Loyalty programs, reviews, email marketing, SMS, Web push, Advance product recommendations, Membership, Affiliates, and more in just one app. It will save lot of your time and cost.

Thank you so much for taking the time to leave us a review! 💖

March 20, 2023

Alot of the user experience for any service relies on the amount of support is given. Their support service is just great. The software integrates seamlessly with the store and does not require any additional coding from my end. For now, I am happy with the product and service and will encourage anyone who is doubtful to give this product a try.

ShopSLU
St. Lucia
16 days using the app
AiTrillion replied March 27, 2023

We're so happy to hear you've had a great experience with the app! We'll let our support team know you appreciated them. We appreciate them too 💪💖

March 17, 2023

Excellent Service. The Training and support is impeccable and the app itself has a lot of features in it!

Wholesome Platter
India
4 days using the app
AiTrillion replied March 27, 2023

Thank you so much for taking the time to share your experience! We're so happy to hear that it was a good one ✨

March 7, 2023

I recommend this application not only because it will automate all your work but also because you will have constant support from the team which, by the way, is a team very dedicated to this work and they will be more than happy to help you understand faster or more concretely how this application works.

B&Mshop
United Kingdom
6 days using the app
AiTrillion replied March 15, 2023

We're so happy to hear you've had a great experience with the app! We'll let our support team know you appreciated them. We appreciate them too 💪💖

March 5, 2023

So far I'm enjoying my experience with Ai Trillion. I'm currently a new store owner and was looking for an app that will help boost sales. Ai Trillion provides creative ways to engage your customers through their loyalty program, point system and rewards. They also will have a staff setup your page! Thank you AiTrillion for everything!

Luxuriously Bliss Creations
United States
About 1 month using the app
AiTrillion replied March 15, 2023

We are so happy you are enjoying AiTrillion so far 🤗 and happy to hear that it has been easy for you to use and provide value in your store! Thanks for leaving a review!

February 23, 2023

Thank you so much for your help during the installment of the App.
I was facing some issues that you responded to wonderfully.
I recommend your customer support to anyone encountering any issues during the process.

FUNJI Beauty
France
4 days using the app
AiTrillion replied February 24, 2023

Thank you so much for your review! 💖
We're so glad to hear that you're loving our app & support :)

February 20, 2023

The app has so many features and I'm very happy and satisfied. I couldn't be happier with their support system. They are very helpful and take their time in explaining any issues you may have. Better yet, if you need help they will Zoom or call you. Highly recommended.

Positive Healings
United States
11 days using the app
AiTrillion replied February 23, 2023

Thank you so much for taking the time to leave us a review! We're so happy to hear that our app has been able to help your business 💖