Reviews (498)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features that boost business operations and customer engagement. Key benefits include enhanced conversion rates and sales through an easy-to-set-up loyalty program and effective retention strategies. The app integrates loyalty programs, email marketing, product reviews, and affiliate modules seamlessly with Shopify. Merchants appreciate the intuitive interface and the consolidation of multiple marketing tools into one platform, simplifying management. The app is also praised for its reliable performance and exceptional customer support, with staff members like Reena, Hritik, and Ankit noted for their responsiveness and helpfulness.

Edited October 24, 2024

El servicio al cliente ha sido efectivo. Tuve un problema para agregar cuenta de afiliado, la respuesta fue excelente y en corto tiempo, trato personalizado y amable. Se percibe el interés de colaborar para hacer efectivo el programa. Gracias!!!!!

tulibreriacristiana.com
United States
10 months using the app
December 26, 2023

Good customer service

Fritz's Outdoor Discounts
United States
2 months using the app
AiTrillion replied December 28, 2023

Thank you for the compliment! We appreciate your positive feedback on our customer service. 😊👍 If you ever have any questions or need assistance, feel free to reach out to us anytime.

March 8, 2024

Top Funktionen, starker und kompetenter Support.

SOL*D. / THE VAULT
Germany
6 months using the app
AiTrillion replied May 19, 2024

Vielen Dank für das tolle Feedback! 😊 Wir freuen uns, dass Sie mit unseren Funktionen und unserem kompetenten Support zufrieden sind. 🚀

Edited August 22, 2024

Excellent customer service and quick to resolve any issues I may have had over time. Been using the app for several years now and I would definitely recommend it for the amount of apps and features it has.

Manic Muscle Labs
United Kingdom
Over 4 years using the app
AiTrillion replied April 22, 2020

I’m humbled and grateful. Thank you for your review.

October 27, 2021

We are very happy to install this app which gives all the support that is required by our website..

Miraj International LLC
United States
Almost 4 years using the app
AiTrillion replied November 18, 2021

Thanks so much for the five-star rating! 🤗

Edited August 7, 2022

Love the review function, has really helped give my products a good reputation. I now have over 1500 5-star reviews on my products and it really helps customers make decisions. The rewards system is being used a lot by customers so a great retention tool. It was really easy to set up. A lot of customers use the points and I like being able to reward them for making my life easier, byt setting up accounts and leaving reviews. It took me a while to get round to using some of the features, like the "trending products' and 'New arrivals' widgets, and I am so glad I did, I get a lot of sales from these. It is good to have all these different functions in one place, and one cost. I am constantly going back to the app and using more features as I understand them and am ready to do them.I am not at all tech-savvy so it took me a while to work out how to do some things, but Preetam and the team are always there when I need them and they sort things out quickly and explain to me in laymans' terms what is going on. I now have a Professional level subscription and feel it is well worth it.

Millefiori Murano
Australia
Almost 4 years using the app
October 26, 2023

Sachin and his team are amazing!

Brooklyn Jewelers
United States
Over 3 years using the app
AiTrillion replied October 31, 2023

Thanks for the review!

Edited February 24, 2021

So far so good. The support is great as well. The modules look nice and simple, and the setup is intuitive.
The support is awesome as well.

Art Prints by Dreamframer
United States
Almost 4 years using the app
July 24, 2023

AI Trillion has a very comprehensive set of marketing tools that will really help you grow your business. Their customer support, especially from Rishav and Namit has been absolutely fantastic. I highly recommend the app and the team supporting it.

CleanWorld
Canada
Over 3 years using the app
AiTrillion replied July 29, 2023

Thank you for the amazing review! 🌟 We're delighted to hear that AiTrillion's marketing tools have been instrumental in helping your business grow.

💼 Our team, especially Rishav and Namit, is thrilled to have provided you with fantastic customer support. 👏 Your recommendation means a lot to us! 😊 If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to support your success every step of the way! 🚀✨

February 22, 2022

Excellent customer service. I contacted AiTrillion for help exporting my review and setup. Preetam, did a great job even when I had to change my mind on different occasions, Preetam, was patient with me. Thank you for a job well done

Wigs By Just Awesome LLC
United States
Over 3 years using the app
AiTrillion replied February 23, 2022

Thank you so much for sharing your experience with our customer service team! We're so happy to hear that it was a quick/easy one 😍