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AI-powered customer service platform
Helpwave is a customer service platform that allows a human agent to handle tickets efficiently. Helpwave is an alternative to Gorgias or Zendesk, ideal for brands looking to reduce their costs while benefiting from advanced AI features.
- Email and Meta integration
- AI supervision through a graph-based system and internal processes
- Get advanced statistics
- Highlights
- Works with the latest themes
Languages
English
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
- Unlimited tickets
- Unlimited users
- All helpdesk features
- Centralize all channels
- Advanced statistics
Pro
$70 / month
From 1000 tickets per month, 0.10€ per additional ticket
- Autosolve your tickets 24/7 in 30 min
- Solve complex tickets in a few seconds
- Unlimited AI automations
- All freemium features
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (5)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Une équipe très pro , très à l'écoute et réactive ! Une solution de chat qui a démontré lors de son utilisation une augmentation de +15 % sur les ventes ! merci et bravo !
L'app est facile à installer et les options de personnalisations sont top, le chatbox s'intègre parfaitement au design de ma boutique ce qui était très important pour moi car je vends de la cosmétique haut de gamme. En plus les réponses sont fluides et pertinentes, ce qui n'est vraiment pas toujours le cas avec les autres solutions. Il est même possible de définir le ton de voix et l'IA apprends vite donc l'image de marque est respectée. Je recommande !
Super application, très facile à installer et à utiliser. L'équipe est hyper réactive et a répondu à toutes nos questions. Un outil indispensable pour répondre au mieux à ses clients.
Support
App support provided by HelpWave.
Resources
This developer doesn't offer direct support in English.
Launched
July 10, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Shopify Payments
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Edit customers
Customer data
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Edit products
Products, inventory, or collections
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Edit orders
Assigned fulfillment, draft orders, merchant managed fulfillment, or all order details
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View and Sync Discounts
Discount codes and promotions
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Edit Shopify Payments
Shopify Payments dispute evidences, Shopify Payments dispute file uploads, or Shopify Payments disputes
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View other data
Locations
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