AltoQ Exchange
Easy product return, exchange, and store credit
App highlights
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Seamless workflow: use directly in Shopify admin
Key values section
Refund to store credit
Customers can redeem store credit and a discount code in the one order. Increase satisfaction and keep sales funds in your bank account.
Handle uneven exchanges
Exchange for replacement products of lesser or greater value. Full flexibility for merchants to cater for the widest of sales scenarios.
Calculations taken care of
Automatic calculations and draft order creation minimize human error and save staff processing time.

AltoQ Exchange
Launch date

AltoQ Exchange
Launch date
Pricing 30-day free trial
See all pricing optionsIntroductory offer
$10/month
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Alligator World (by Michele Olivieri)
The app is down for several days now. No responses. Shopify should stop charging for this app until it gets fully resolved.
Developer reply
Apologies for the recent technical issue, which has now been resolved. We have sent an email to your support address regarding charges for the app which we hope you will be satisfied with.
Avarcas Australia
This app has been working very well for us until a week ago. I can no longer access via Shopify, I get a grey screen with "altoq.io’s server IP address could not be found." and no response from support.
The Urban Hippie
UPDATE - WELL COMMUNICATION HAS JUST GOTTEN WORSE, AND SHOPIFY DOESN'T SEEM TO CARE. CANT ACCESS THE APP TO PROCESS ONLINE STORE CREDIT, SO A HUGE PROBLEM. REACHED OUT THREE TIMES AND HAVE HEARD NOTHING. SHOPIFY ASKED FOR FEEDBACK, AND I GAVE IT... AND STILL NO RESPONSE. SHOPIFY HASNT RESPONDED TO FEEDBACK STATING THE ABOVE...FIGURES. This app has a couple good things going for it, but I can never get clarification as to some issues we continue to have regarding the way it works on POS vs online. It has completely screwed up our reports, yet I can't have a phone convo with them, only email communication. It's alittle hard to delve into multiple issues with just email as a form of communication. Why???
Developer reply
As you know we’ve been in recent contact with you about your concerns and we don’t want to disrupt the relationship, but at the same time we feel the need to defend ourselves in this public forum.
To date, you have not been forthcoming with order numbers that relate to any of your concerns. Some "transaction issues" were raised by you before you had processed a single exchange transaction with AltoQ Exchange.
We feel that we offer much richer functionality than other established apps in the store for the same monthly price, apps which can only handle even exchanges and certainly don’t streamline the issuing of credit via gift cards. Additionally, we offer a 30 day free trial to give merchants sufficient time to assess how our AltoQ reports can be read together with the inbuilt Shopify reports.
We are eager to help you out anytime over email, we just need an order number from you to be able to provide the detailed assistance you require. For completeness, Shopify, Microsoft and Facebook do not provide phone support either.
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