ATAI ‑ AltText.ai AI Alt Text

ATAI ‑ AltText.ai AI Alt Text

Reviews (145)

Overall rating
4.4
Counts per rating level
  • 77% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for automating alt text generation, saving time for large catalogs. It's praised for ease of use, seamless Shopify integration, and a pay-as-you-go credit system. The AI-generated alt text enhances accessibility and SEO, with keyword customization options. It efficiently handles large image volumes, and the support team is responsive and open to feedback, contributing to continuous improvements.

Edited June 30, 2026

After the initial installation, we had some discrepancy issues between the "number of images without alt text" and the "number of images resolved." The final reports would always show a specific number of issues fixed each day, but those values never matched the number of actual issues found, or the number of issues actually resolved. This led us to be concerned about inflated credit usage. After giving it some time to process through all of our images, the daily reported issues seem to be much more accurate. Despite the initial headaches, I would still recommend this tool if you have a large cache of images you are trying to process.

Personal Wine
United States
2 months using the app
AltText.ai replied April 29, 2026

Hey — Josh from AltText.ai. Just dug into your install — looks like you processed 5,700+ images in your first two days, which blew past the 5,000 credits in your Titanium plan. Everything generated successfully, you just ran out of credits faster than the plan allowed. Reached out to your team directly today to get this sorted and find the right plan for your catalog size.

October 3, 2025

Did not work well for me. The text it created was good, but no matter how many credits I had, it would not update all of the images in a full catalog update. I got probably 90% of the images updated with AltText but it could not finish the job even with enough credits to do so.

LuxeWell Life
United States
About 1 month using the app
March 10, 2024

Using the plug-in to add AltText to older items and too often it's just the title of the product - there's no additional description to qualify as alt text. Just adds additional work on our end to clean up the results. I'm trying to add some of the branding as "negative keywords" to see if that will help with the results.

Teamson
United States
5 days using the app
AltText.ai replied March 11, 2024

Hi - could you email us a few examples where you see this? We can probably help adjust your settings to do a better job, and would love the chance to earn your 5-star review instead! Just shoot us an email at support@alttext.ai and we can try to help!

September 20, 2024

The good:

Does what it says on the tin. The AI was pretty good and it should help with SEO.

Support was responsive, although a little scripted at times, but helpful and genuinely wanted to make things work.

The bad:

It's a new app and seems like it needs some more input to be a great app. With a bigger catalog t's impossible to know how many images you have and hence how many credits you need.

Credit pricing is inflexible if you have more than 2000 images. The model doesn't really work for numbers over that.

Seems to have the odd bug but works if you run one update at a time.

Summary:

I really wanted to like this more that I did and use it on my store. Unfortunately, it just does not fit the needs of the customer if they are over a certain size and the app itself does not provide feedback and information on numbers, pricing, credits left and more. I think with work it could be a great app but just isn't there yet.

Katys Boutique
United Kingdom
About 8 hours using the app
November 15, 2024

I can see the time savings, but a few things are wonky with the app. First, there is no way to adjust the "temperature" of the AI to tune the accuracy of the descriptions. I've had some wildly inaccurate descriptions on images and it requires me to proofread each one, which doesn't help me with saving time. Also, once I find a bad description, there is no easy way to edit it. I have to open up the product by clicking the link, locate the image, click the image, and rewrite the description before saving it. I would much prefer a quick way to tag descriptions that need to be rewritten and have the app redo it. Also, the bulk option to only edit products with a specific vendor name does not work. I put a vendor in there and it modified a bunch of different vendors.

Sparked Innovations
United States
About 2 hours using the app
AltText.ai replied November 17, 2024

Hi! We'd love to help figure out why your results weren't satisfactory -- could you email our support team and we'll work with you to see if we can make it better? Also happy to look at the vendor name issue -- we haven't seen that before, but please let us know some details and we'll investigate! We'd love to get your review up to 5 stars so just contact us and we'll help out here.

November 27, 2023

App is good but it made my alt tags not make sense and google says they should. There is no way to reverse it and I would have rather kept them as I had them before.

Please, help me with this.

DLM Jewelry
United States
About 1 hour using the app
AltText.ai replied November 28, 2023

Hi - we replied to both of your support emails with how to fix the issue you had, as well as allocated you an additional 2000 credits. Please let us know if you still need help.

July 21, 2023

Genereert aardige alt texten. Niet duur, effectief.

Cuteez
Netherlands
26 days using the app
AltText.ai replied July 22, 2023

Hallo! Uw beoordeling lijkt zeer positief -- is er een reden waarom u geen 4 of 5 sterren heeft gegeven?