Answer AI Chatbot & Live Chat

After trying out 9 different AI chatbots, we can safely say that Answer AI is possibly the most customer-centric company we have come across.

While our product line and volume (>300K SKUs of Industrial Parts) required a lot of non-standard work on their part, Ben & Thomas kept us updated at every step of the way on the progress and put their best foot forward.

As unfortunate as it is that there were bottlenecks as their current offering is designed with a focus on Fashion & Apparel Stores, we have no doubt that the way they approach each client's needs is going to propel them to be THE AI CHATBOT plugin everyone's going to be after.

They took it a step further and arranged for the refund of the subscriptions for the months we were on their paid plan as a goodwill gesture. This last bit has left us feeling deep respect for the company, as this is not something we see often.

Ben, Thomas - Thank you for everything!

Answer AI has been an absolute game-changer for our customer service team! It has become such a powerful tool, significantly reducing the volume of inquiries that reach our agents. This has allowed our team to focus on what truly matters, delivering exceptional service for more complex issues.

The responses are impressively accurate and always maintain the correct tone of voice, ensuring our customers receive consistent and high-quality support. What's even more fantastic is that our customers now have access to 24/7 support, giving them the help they need whenever they need it. This has not only improved the overall customer experience but has also boosted team efficiency.

We couldn’t be happier with the results and look forward to continuing to use Answer AI!

A great app. You can review the chats with customers and see which the AI has been able to answer and where it needs more information. You can then customise it and build up more specific responses and build the knowledge base of the AI.

Amazing support and a great company to work with.

Love it! This is going to be a huge time saver for me as I single handedly run my new online store while managing my off line store. Setup was a breeze, and the team on hand to help

What can i say apart from this is an exceptional app and second to none when it comes to AI chat support for your business. Not only is the core functionality excellent and does exactly what it says it does, the support team behind this are also extremely helpful and supportive and will work with you to make sure the app delivers and is suited to your business requirements and help you along the way. Definitely highly recommend!