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Hi Suzie — thank you for sharing this.
We recently took over ownership and support for this app, and I’m truly sorry you didn’t receive help when you needed it. That’s not the experience we want anyone to have.

Support has now been fully rebuilt, and publishing issues like this are something we actively help with. If you’re open to it, we’d really like to take a look and help resolve this for you — you can reach us anytime at apex@piricgroup.com.

Thank you again for your feedback — it’s helped us improve.
— Apex Team

Hi — thank you for taking the time to leave detailed feedback.

We’re very sorry for the frustration you experienced. We recently assumed ownership of the app, and part of that transition involved rebuilding the entire support system, including fixing email delivery issues and improving response quality.

We never want anyone to feel dismissed or spoken to poorly — that’s not acceptable to us. If there’s anything still unresolved, we’d genuinely appreciate the chance to make this right. Please contact us directly at apex@piricgroup.com, and we’ll take care of it.

Thank you again for your honesty.
— Apex Team

Hi — thanks for your feedback.

We’re sorry this was your experience. We’ve recently taken over the app and have since rebuilt customer support to ensure all messages are answered promptly.

If you’re willing, we’d really like the opportunity to help you directly. You can reach us anytime at apex@piricgroup.com.

— Apex Team