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Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store.
- Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
- Easy AI bots to human handover when AI falls short
- Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
- Custom-trained AI agent to respond to customers as if they're part of your team
- Ready-to-use multichannel AI Agent that just need you to hit "publish"
- Highlights
- Works with the latest themes
Languages
English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified)
Works with
- Klaviyo
- Gmail
- Facebook Messenger
- Aircall
Categories
Real-time messaging
Automated responses
Pricing
External charges may be billed by Crisp separately from your Shopify invoice. Learn more
Free
Free
- 2 Seats
- Website chat
- Shopify data synchronization
- Mobile apps
- Contact form
Mini
$45 / month
- 4 seats
- 5 000 User Profiles
- Automated Chat Greetings
- Unlimited History
- Messenger
- Custom Email Domain
- Outlook Integration
- Gmail Integration
14-day free trial
Essentials
$95 / month
- 10 Seats
- 50 000 User Profiles
- 1 Sub Inbox
- Custom Train AI Agent
- Limited AI Automations
- WhatsApp, Instagram & SMS
- Klaviyo
14-day free trial
Plus
$295 / month
10$ per additional seats / month, 10$ per additional sub-inbox, 5$ for 10 000 additional user profiles / month
- 20 Seats
- 200 000 User profiles
- 5 Sub-Inboxes
- Unlimited AI Automations
- Unlimited AI Site Search
- Advanced Analytics
- Customer Portal
- &more
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (31)
Je recommande Crisp à 200%, simple à installer et à prendre en main, assistance présente et au top, interconnexion avec l'ensemble de nos outils, et surtout n'importe qu'elle membre de votre équipe peut ensuite répondre aux demandes prospect/clients.
Thank you very much, we're more than happy to see that our helpdesk software makes your business more efficient in handling inbound requests on multiple channels.
Très bonne expérience avec Crisp. L'accompagnement a été efficace, ce qui nous a permis de revoir nos processus internes et de gagner un temps précieux.
We're more than happy to see our helpdesk platform has made you more efficient and productive!
Errors have been reported during the registration process, and after two days, the registration was finally successful, and then errors began to be reported during the process of binding the website domain name. At present, the domain name cannot be successfully bound, which is a bad experience.
Hey, very sorry for that but we don't accept any customers from China due to repetitive bad behaviours.
Don't buy from this company! As a global company, we have a customer service team based in China, but this company refuses to allow our Chinese employees to log in! This company is suspected of regional/racial discrimination!
This company should be shut down immediately
Hey there,
we don't operate in China, hence why we're blocking any connections from this country.
Sorry you operate your company this way but I invite you to seek for another company to run your customer service.
I would definitely recommend Crisp. We bought a new ecommerce website and put it on shopify. Crisp was a go-to for our support team because it lets you handle tickets super easily, very user friendly and AI is just the cherry on the cake.
Thank you very much! Glad to hear you're happy using our customer service management solution.
Support
App support provided by Crisp.
Resources
Launched
December 16, 2022
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