Crisp ‑ Helpdesk & Live Chat

Crisp ‑ Helpdesk & Live Chat

Free plan available. 14-day free trial. Additional charges may apply.
Rating (5)
Reviews
Developer

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

December 16, 2022

Languages

English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Turkish, and Chinese (Simplified)

Integrates with

Zapier, Make.com (ex integromat), Aircall, Slack, WhatsApp, Instagram

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

Crisp is an e-commerce multichannel help desk platform that helps small and medium online stores around the world to connect instantly with buyers or leads who are waiting for help. With its quickly evolving set of tools, Crisp is helping Shopify store owners to navigate through the omnichannel-driven revolution by using conversations to unlock better word of mouth. Take advantage of chatbots, live chat, and dedicated FAQ to create the perfect helpdesk for your e-commerce business.

Crisp is an e-commerce multichannel help desk platform that helps small and medium online stores around the world to connect instantly with buyers or leads who are waiting for help. With its quickly evolving set of tools, Crisp is helping Shopify store owners to navigate through the omnichannel-driven revolution by using conversations to unlock better word of mouth. Take advantage of chatbots, live chat, and dedicated FAQ to create the perfect helpdesk for your e-commerce business. more
  • Centralize 12 channels - Emails, live chat, Instagram DM, Messenger, Phone ...
  • Preview carts, check order history, and issue refunds straight from your Inbox
  • Dedicated FAQ page builder to craft the best help desk system
  • Chatbot builder with pre-made scenarios to resolve issues and increase sales
  • Add Crisp Live Chat to your online store in 30 seconds

Pricing

14-day free trial

External charges may be billed by Crisp separately from your Shopify invoice. Learn more

Basic

Free

  • 2 Seats
  • Live chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form

Pro

$25/month

  • Everything in Basic
  • 4 seats
  • 5 000 contacts
  • Unlimited History
  • Messenger
  • Emails
  • Slack
  • Pro-rated fees are charged once the trial has ended

Unlimited

$95/month

5$ per 10 000 contacts, 10$ per additional agents, 55$ for dedicated Email IP, Enterprise plan available on request

  • Everything in Basic and Pro
  • 20 seats
  • 50 000 contacts
  • Chatbot
  • Knowledge base
  • Live Translate
  • Pro-rated fees are charged when trial ends

Basic

Free

  • 2 Seats
  • Live chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form

Pro

$25/month

  • Everything in Basic
  • 4 seats
  • 5 000 contacts
  • Unlimited History
  • Messenger
  • Emails
  • Slack
  • Pro-rated fees are charged once the trial has ended

Unlimited

$95/month

5$ per 10 000 contacts, 10$ per additional agents, 55$ for dedicated Email IP, Enterprise plan available on request

  • Everything in Basic and Pro
  • 20 seats
  • 50 000 contacts
  • Chatbot
  • Knowledge base
  • Live Translate
  • Pro-rated fees are charged when trial ends

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

3 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 17, 2023

I have only had this app for 30 min and can already tell it is going to be my go-to chat application for my website. Everything I have been looking for is here.. Thank you!!

AVRG
United States
Time spent using app: 10 minutes
January 12, 2023

De loin la meilleure application de Live Chat. Nous étions sur Tidio auparavant et avons changé pour Crisp !

L'application est très ergonomique et l'automatisation du Chat est très facile à faire.
L'équipe support est réactive.

Je recommande Crisp pour tous ceux qui souhaitent avoir une réelle application de Live Chat !

Ô Maté
France
Time spent using app: 8 days
Crisp replied January 12, 2023

Thank you very much Ô-Maté, we're super happy to see that you switched from Tidio and happy with it.

Feel free to get back to us at any time if you have a question ☺️

Antoine from Crisp

December 21, 2022

Application au top, clairement ce qu'il se fait de mieux en outil de livechat et une multitude de fonctionnalités bien utiles pour automatiser les échanges !
Bravo pour les évolutions sur la partie helpdesk c'est génial

Beem Energy
France
Time spent using app: 10 months
Crisp replied December 22, 2022

Thank you very much for the review and long live Beem Energy!

About this app

Launched

December 16, 2022

Languages

English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Turkish, and Chinese (Simplified)

Integrates with

Zapier, Make.com (ex integromat), Aircall, Slack, WhatsApp, Instagram

Built by Crisp

About Crisp

5 average rating

New to building apps for the Shopify App Store

Support

Send a message

support@crisp.chat

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