Crisp ‑ Live Chat & Chatbot

Crisp ‑ Live Chat & Chatbot

Free plan available. 14-day free trial. Additional charges may apply.
Rating (4.5)
Reviews
Developer

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

December 16, 2022

Languages

English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Turkish, and Chinese (Simplified)

Integrates with

Zapier, Make.com (ex integromat), Aircall, Slack, WhatsApp, Instagram

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

Crisp is an e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to chatbot, live chat and other dedicated e-commerce features. Take advantage of chatbots, live chat, and other features to create the perfect experience for your e-commerce store.

Crisp is an e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to chatbot, live chat and other dedicated e-commerce features. Take advantage of chatbots, live chat, and other features to create the perfect experience for your e-commerce store. more
  • Centralize 12 channels - emails, live chat, Instagram DM, Messenger, Phone, ...
  • Easy AI bots to Human handover to offer best of both worlds
  • Dedicated FAQ page builder that combines with chatbots
  • Chatbot builder with pre-built scenarios that helps solving customers' problems
  • Install Crisp Live Chat & Chatbots on Shopify in 30 seconds

Pricing

14-day free trial

External charges may be billed by Crisp separately from your Shopify invoice. Learn more

Basic

Free

  • 2 Seats
  • Live chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form

Pro

$25/month

  • Everything in Basic
  • 4 seats
  • 5 000 contacts
  • Unlimited History
  • Messenger
  • Emails
  • Slack
  • Pro-rated fees are charged once the trial has ended

Unlimited

$95/month

5$ per 10 000 contacts, 10$ per additional agents, 55$ for dedicated Email IP, Enterprise plan available on request

  • Everything in Basic and Pro
  • 20 seats
  • 50 000 contacts
  • Chatbot
  • Knowledge base
  • Live Translate
  • Pro-rated fees are charged when trial ends

Basic

Free

  • 2 Seats
  • Live chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form

Pro

$25/month

  • Everything in Basic
  • 4 seats
  • 5 000 contacts
  • Unlimited History
  • Messenger
  • Emails
  • Slack
  • Pro-rated fees are charged once the trial has ended

Unlimited

$95/month

5$ per 10 000 contacts, 10$ per additional agents, 55$ for dedicated Email IP, Enterprise plan available on request

  • Everything in Basic and Pro
  • 20 seats
  • 50 000 contacts
  • Chatbot
  • Knowledge base
  • Live Translate
  • Pro-rated fees are charged when trial ends

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

13 reviews

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
March 30, 2023

Crisp surpasse de loin nos précédents outils de gestion de la relation client (Zendesk puis Intercom). J'ai notamment été bluffé par le niveau d'intégration de Crisp avec tous nos outils digitaux (Shopify, Aircall, Klaviyo), le helpdesk super facile à customiser, la possibilité de piloter et optimiser la productivité de nos opérateurs avec le bot et enfin la contribution directe à l'amélioration de notre taux de conversion e-commerce grâce en particulier au paramétrage de triggers indexés sur nos campagnes d'acquisition. Un must à tarif super compétitif !

Sunology
France
Time spent using app: Over 1 year
Edited March 28, 2023

I had a terrible experience with this company. They suddenly blocked my account, leaving me unable to access my information. Then, they demanded all kinds of documents and business registration files from me, and even asked for an English version. After wasting a whole day providing everything they asked for, they informed me that my account couldn't be restored. This was an enormous waste of my time and effort. I do not recommend this company.

Throughout the verification process, you never mentioned the issue of the 18+ wall, but instead repeatedly demanded that we provide our company's business registration information and other documents. This caused significant inconvenience to our employees who had to apply for various certificates from our company, only to be ultimately rejected. Moreover, due to the sudden account suspension, we were unable to respond to our customers who were in the middle of receiving services.

AcmeJoy
Hong Kong SAR
Time spent using app: 1 day
Crisp replied March 28, 2023

We are sorry about this bad experience. However, your company is selling sex toys, and as a business, we have a legal responsibility and must respect local legislation.

It appears your company doesn't fit with our local regulations because there is no 18+ wall.

It's mandatory for European people. Feel free to update your website so we can review your application.

Until then, have fun!

March 24, 2023

J'ai quitté Zendesk pour Crisp : l'une de meilleure décision de mon année !
J'ai un e-commerce (musebook.club) pour lequel j'avais besoin d'un chat facile à prendre à main et avec lequel je puisse être réactive comme avec mes DM sur Instagram. Et je l'ai trouvé avec Crisp !

Je reçois les messages de mes visiteurs en direct (au revoir les tickets par email !) et j'ai même pu, à plusieurs reprise, convertir des ventes sous mes yeux parce que j'ai pu répondre aux questions des client en instantanné grâce à l'app mobile de Crisp sur laquelle je reçois mes messages en direct.

J'ai même automatisé tout mon système d'échange-retour grâce à Bot que j'ai programmé (sans grandes connaissances) dans le chat !

Pour toutes ces raisons, et bien d'autres encore, je recommande Crisp à 2000%. Non, peut-être plutôt à 3000% en fait. Merci Crisp !
Angeline, utilisatrice heureuse

Muse
Canada
Time spent using app: About 1 month
Crisp replied March 28, 2023

Hey there,

Thank you so much for that extensive review, it means a lot to us. Happy to see you've been able to automate returns thanks to our bot :)

Recommending Crisp 3000% might be enough though 😂

Regards,

About this app

Launched

December 16, 2022

Languages

English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Turkish, and Chinese (Simplified)

Integrates with

Zapier, Make.com (ex integromat), Aircall, Slack, WhatsApp, Instagram

Built by Crisp

About Crisp

4.5 average rating

6+ months building apps for the Shopify App Store

Support

Send a message

support@crisp.chat

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