Crisp ‑ Helpdesk & AI Chatbot

I’m using Crisp.AI on the Essential plan to handle customer inquiries, and I’ve noticed that the Copilot feature doesn’t work as well as it should.

Previously, I used Gemini integrated with Gmail, and it consistently provided accurate answers, corrected my English grammar, and started emails in a more polite and professional way. Gemini also allowed me to introduce a custom prompt, and from there it generated a complete response. It always began with “Dear [Customer Name],” which added a personal touch.

By comparison, Crisp’s MagicReply feels limited. When I use Copilot under MagicReply, it only gives me a plain answer—it doesn’t draft a full email. The “Predict” option often provides incorrect information, while the “Friendly” and “Formal” options simply rephrase my own message without adding personalization.

Another drawback is how Crisp handles emails. In Gmail, it’s clear which messages are spam and which are real customers. On Crisp, they appear together, which makes management harder. Also, you can’t bulk-select and delete multiple emails—you have to open each one individually and mark it as resolved or unresolved. This is a clear UX issue, and the app would really benefit from a redesign.

Another boring issue is that you cannot send images or videos to your customer if the file size is not supported, I need to see the limit is very low.

The email formatation lacks the basic such as the font style and the font size. If you format your email outside, it will be completly unformated when you paste on Crisp. Also, no email search options.

I previously tried Tidio and stopped using it due to the price, but I have to admit it felt more polished and better developed compared to Crisp.

I am still tryng this app, but willing to give up. For a small business, it seems more work to set up it than to answer the customers using Gmail integrated with gemini.

Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally difficult!

Je recommande Crisp à 200%, simple à installer et à prendre en main, assistance présente et au top, interconnexion avec l'ensemble de nos outils, et surtout n'importe qu'elle membre de votre équipe peut ensuite répondre aux demandes prospect/clients.

Crisp offers unbeatable pricing. 10x cheaper than competitors and just as powerful. Their support team is responsive and solved my WhatsApp issue in minutes. Highly recommended!

Crisp is the Backbone of Our Lean, Mean Tech Stack
Reviewed by: Ian (Founder, WALL ART by Sonia)

As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews, and more.

The unified inbox, mobile alerts, and clean interface have made staying in touch with our customers not only easy—but personal. In an e-commerce world flooded with automation, Crisp helps us feel human. It gives us the power to support our visitors quickly, warmly, and with a personal touch—no matter where we are.

If you're building something special with limited hands on deck, don’t overlook Crisp. It’s not just a chat tool—it’s part of how we build trust, convert better, and show up for our storyholders (aka, customers) every day.

La meilleur app chat, équipe bien plus réactive que d'autres logiciels. Nous les utilisons depuis le lancement.

Une application efficace et une équipe à l’écoute ! Grâce à Crisp, nous avons pu structurer et automatiser notre service client tout en maintenant un accompagnement personnalisé et une réelle proximité avec nos clients.

La plateforme offre une interface intuitive et performante, avec de nombreux outils pour améliorer notre service après-vente : gestion centralisée des conversations, chat en direct, base de connaissances, automatisation des réponses et suivi des performances en temps réel. Un véritable atout pour offrir un service réactif et de qualité.

Très bonne expérience avec Crisp. L'accompagnement a été efficace, ce qui nous a permis de revoir nos processus internes et de gagner un temps précieux.

Super plateforme de ticketing qui une fois mise en place permet de ne rater aucune demande client sur tous les canaux.

Crisp est une solution efficace et intuitive pour la gestion du service client. Le chat en direct, les automatisations et l’IA facilitent la relation client au quotidien. Simple, fluide et performant !