Better customer relationships
Respond to questions as customers shop or keep them engaged after they've left your store.
Let customers reach you easily
Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.
Make sales directly in chat
Share products and discounts and let customers checkout quickly with Apple Pay.
About Apple Business Chat
Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.
Customer messages show up inside Shopify Ping, a free iOS app. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.
With Shopify and Apple Business Chat you can:
- Add and customize a Chat button on your online store
- Specify business hours and an expected response time
- Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or mac
- Respond to inquiries in real-time using Shopify Ping
- Send product recommendations, discounts, and draft orders in chat
- Allow customers to checkout with Apple Pay without leaving Messages
- Fulfill Apple Business Chat orders from Shopify
- Track Apple Business Chat sales using your sales channel overview and Analytics pages
- To use Apple Business Chat you must have an online store
- Apple Pay must be enabled on your Shopify account
- Shopify Ping must be installed on an iOS device to receive and respond to messages
Overall rating Based on 10 reviews
Most recent reviews
Everything works great and I am very happy with this addition. There is only thing that bothers me a lot, which was also mentioned on another review:
- Showing another phone number in the info contact card without option to change it.
Once this gets fixed and they add the option to use our own logo I will be more than happy to give it 5 stars.
I haven't been able to see it on other devices just yet, I feel its a long process to get everything set. Needs a few improvements.
Thank you for sharing this feedback with us. I'd like to discuss the improvements you're hoping to see in more detail, so that I can pass them on to our development team!
I’ve reached out to you via email and look forward to chatting soon. -Lizzy, Shopify Support
Not so good.
It's not possible to set up a business profile image.
Customers can't set their display name. (Appears as "Customer ABC1")
You have to install Shopify's "Ping" app instead of iOS Messages - once you install Ping, it requires connecting to Facebook and starts marketing selling ads on Facebook.
Hi Barohara Jewelry,
Thank you for your feedback. We're sorry to hear your experience with Apple Business Chat hasn't been as expected yet.
As this is regarding your private Shopify account we'll reach out to you directly to discuss your experience and help clarify anything that we can!
Look forward to speaking soon.