SureCust Forms Builder, Locks

SureCust Forms Builder, Locks

Reviews (101)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app transformative for managing operations, streamlining workflows, and boosting productivity. It efficiently handles custom onboarding, wholesale applications, and registrations without coding. Key features like email verification, customer metafields, and account locking benefit B2B stores. The app integrates well with Shopify, offering customizable dashboards and real-time insights. Merchants praise its reliability, intuitive interface, and responsive customer support, enhancing the user experience significantly.

March 18, 2026

It has some plus points that you can add wholesale account registration but is very klonky, feels outdated, is pointlessly confusing to navigate and there are no filters or protection from spam signups with fake accounts unless you manually have to reject/approve every registration.

A&O
United Kingdom
About 1 year using the app
SureCust replied March 18, 2026

Thank you for your honest feedback — we truly appreciate you taking the time to share your experience.

We’re sorry for any confusion you faced while using the app. It seems there may have been a small misunderstanding regarding spam protection. Our app does include functionality to prevent fake or spam registrations, and you can easily enable Google reCAPTCHA within your form settings for added security.

We’d love the opportunity to walk you through the features and help you set everything up smoothly. Please let us know a convenient time for you, and we can arrange a Google Meet to assist you step by step.

Looking forward to your response.

February 16, 2026

Love the app it's a great option for those of us who are on the smaller side but starting to scale up! I had an urgent request and within 45 mins they had responded to my email and got us back up and running!

Mama Be Clean
United States
8 months using the app
SureCust replied February 16, 2026

Thank you for your wonderful feedback.

April 6, 2026

Unmatched customer service. They were able to triage my problem with setup, meet with me, and rectify the issue in less than a day. I cannot recommend this team and app enough.

We were able to replace Helium after their help in setup which reduced our monthly costs and streamlined account registration on our site.

Tactical Trading
United States
2 days using the app
SureCust replied April 6, 2026

Thank you for your wonderful feedback.

March 6, 2026

Great customer service. I had a very specific need for my form to convert, and they quickly asked me to jump on a video call. They addressed all my form needs and took care of them. Very professional team.

HARMAN & Co. Ateliers
United States
About 21 hours using the app
SureCust replied March 7, 2026

Thank you for your wonderful feedback.

April 8, 2026

Finally, I found an app that was able to handle the process of blocking registered customers using the new customer accounts and also allowed me to do it through a registration form. On top of that, I had help from the support team, who were very good. Thank you.

Feel Animal Welfare
Portugal
About 1 hour using the app
SureCust replied April 9, 2026

Thank you for your wonderful feedback.

January 21, 2026

We are using this app for custom forms with individual fields on our Shopify store and it works exactly as we need it to. The form setup is flexible, easy to use and integrates well into our website.

We recently had a few questions regarding email notifications and small adjustments, and the support was incredibly friendly, fast and helpful. They took the time to understand our use case and offered clear solutions right away.

Great app with excellent support – highly recommended!

WeserklecksWERK
Germany
4 months using the app
SureCust replied January 22, 2026

Thank you for your wonderful feedback.

January 10, 2026

Recently installed the forms app, and when I needed help Akash was able to help me promptly by organising a Google Meet. Was very helpful in solving a lot of my queries and was able to make changes straight away. Highly recommend Akash and this app.

Luxe Again Maison
Australia
About 5 hours using the app
SureCust replied January 10, 2026

Thank you for your wonderful feedback.

December 15, 2025

Excellent response rate via help portal. Fully onboarded the form over a video call to ensure we achieved the specific use case I was looking for. Highly recommend

DIAMAS
United Kingdom
2 days using the app
SureCust replied December 15, 2025

Thank you for your wonderful feedback.

January 26, 2026

Very useful app with great features.

now used
Germany
Over 1 year using the app
SureCust replied January 26, 2026

Thank you for your wonderful feedback.

March 6, 2026

Great support!

Once I raised the email for support, I immediately received a reply. They were ready to jump on a quick call and provided clear information along with the steps to follow.

Thank you, Akash, for your kind support.

Wholesale Sugarfina
United States
About 6 hours using the app
SureCust replied March 7, 2026

Thank you for your feedback.