The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The app isn't seamless. When an order comes in, you have to leave your order page and go to the App tab, click on Aramex app, go to the specific order you are working on and then again manually click & create labels (like inputting certain order details etc.). Then you have to go in separate tab to schedule for pickups etc.
Also, someone below mentioned this too, but you have to copy the Aramex tracking # before you submit for pickup, because it won't auto-populate that detail. This can lead to human errors, especially if you have multiple orders. Most importantly, if you were in the midst of creating a "label" for your new shipment and for whatever reason your page refreshes, then I'm sorry to tell you that your order VANISHES within the Aramex app. The order is still active in Shopify, but there's no way to retrieve that same order information in Aramex App, which means you can't create or print your shipping label.
The only solution is for you to contact the customer service for them to manually email you the label, which in my experience does not fit in the typical label print format. Also, if you do decide to use this app, be very cautious of your rate calculation and double check with the rate you've contracted with. Initially my rates were slightly skewed upwards, and had I not been proactively cross-checking, I would have been overcharged. There is extreme delay in delivery (reasons outside of pandemic) which the app/tracking system does not disclose with accuracy either.
App not working! Please sort out! When checking out, it is not calculating rates and shows an error.
not working ------------------------------------------------------------------------------------------
Useless app. Shipping rates don't work and generating slips doesn't work. And those are the only 2 functions of the app. So as you can see. It is useless!
Hello, I wonder will this app work again and provide calculate shipping rates at checkout?
Useless, you can't update your default shipping address once the account is updated, can't create shipments in bulk, and no option for assigning data like the order number within the printed shipment.
We need to change the shipper address by default to new one ,
-we need to add the order number to reference number in all reference taps ( the shipper , the consignee ) as it's not printing in the AWB
Needs a lot of work, hoping for an update!
Does not generate commercial invoices, this is absolutely required. There is no point otherwise because it takes just as long to do click to ship as it does with this app.
Does not allow you to select the account per order. Aramex assigns two accounts one for COD and one for pre-paid.
Hopeless really. The app has not worked once since it was installed despite numerous complaints to Aramex IT here in Dubai. The fields don't populate correctly, the drop down lists appear empty so I can't click on services I require, the currency is only in USD. Thought it would help create shipments but it is only marginally better than Click to Ship which is also constantly full of bugs. We are actually thinking of paying more for shipping with another carrier just so we can have live carrier rates displayed to the customer and avoid all the data entry from Aramex. Shame as the actual delivery service is timely and professional!