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Resolve order questions and cancellations with approval. Verify every completed action.
AskDone helps small Shopify teams handle repeat order-status and cancellation work without a dedicated CX Ops team. Record a Case from a live order, review a deterministic decision, require merchant approval before cancellation, and re-read Shopify after execution before marking work Done. A Cases workspace separates approvals, active work, exceptions, and completed items. Operational evidence excludes customer names, email, phone, and address.
- Read live order status without querying customer identity
- Prepare cancellation decisions before any irreversible action
- Require explicit merchant approval for cancellation
- Re-read Shopify and verify evidence before marking Done
- Route failed or uncertain Cases to a human queue
Languages
English
Categories
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by AskDone.
Resources
Launched
August 18, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Device and activity data
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Orders
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Edit orders
All order history for the last 60 days
