Astro Loyalty

Our pet store switched to Astro Loyalty after managing our program manually for years. It has made our operations much more efficient and dramatically reduced errors. We've had a few minor issues with theme display and code redemption along the way, but the developer was incredibly responsive and resolved them quickly every time. The support has been excellent - I would highly recommend Astro Loyalty to other pet stores.

Great idea, poor execution. Customers can’t see promos on product pages instead they have to jump through multiple steps (log in, connect to Astro, go to a separate offers page, select the offer, THEN add to cart). It’s clunky and confusing, and most customers just give up. Until promos can display directly on product pages, this integration doesn’t deliver what a loyalty program should.

EDIT: reducing to 1 star, app is very buggy. When adding offers to cart app crashes. If there is an Astro offer on an item, customers cannot simply add the item to cart and get the discount when logged in, they have to add it to cart through the offers page, but as mentioned the app freezes when they do that. What is the $99/month for exactly if your app fails to function properly?
Developer does not respond to support emails either, I have emailed them twice and no response. Only response is a generic reply to poor reviews.

This app is severely lacking backend functionality for the price. When you enroll in promos, it will show all SKU options to your customer even if you don't offer all SKUs. There is no way to manage this on the backside. Also, if you are OOS of certain SKUs the app just throws an error to the user or takes their discount off in the cart with no explanation. I hope they continue to make this better as its an amazing offering to our online shoppers if it actually worked.