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The APP is among the worst available on Shopify, and the support is THE Worst. The developers have you held captive, as no other app integrates with Astro Loyalty, so they could care less about support or improving the app. They just keep collecting the $99/ month. .
Hi! We appreciate your feedback. Unfortunately, your requests to automatically send thank you letters, send free gifts outside of the Astro program, and automatically segment emails are out of scope of the Astro integration for Shopify. We're happy to receive feedback from all subscribed retailers and build enhancements, but so far you are the only store to request these features so it's not on the roadmap. It does look like you are running a high volume of orders and frequent buyer punches through the app monthly, so hopefully the app is helping you and your employees time vs. doing everything manually. We're here to help if you have any in-scope issues!
Can't get it to integrate. Literally 3days of trying.
No support from the app folks. Wanted to get this working before q4 but it has been unbelievably difficult.
Can't see a way to upload our current astro customers into Shopify besides one by one .. that's a crazy way to do this
This app is severely lacking backend functionality for the price. When you enroll in promos, it will show all SKU options to your customer even if you don't offer all SKUs. There is no way to manage this on the backside. Also, if you are OOS of certain SKUs the app just throws an error to the user or takes their discount off in the cart with no explanation. I hope they continue to make this better as its an amazing offering to our online shoppers if it actually worked.
Hello! We appreciate the feedback about some of the technical issues you're experiencing with the app. Can you please send the details to appsupport@newmediaretailer.com and we'll look into the SKU listing issue. The app should only be rendering items you carry. We'd be happy to take a look to see what's going on!
Also, we're rolling out an update soon to allow customers to access their unused discount codes if an item is out of stock or a user doesn't complete their purchase after redeeming a free item.
Thanks again for trying our app please let our support team know how we can help with the SKU issue!
The app doesn't work and they have absolutely no support whatsoever. I even had Shopify and Astro Loyalty reach out to them and no response. It's a shame because it would definitely have made my employee's jobs easier.
Hello, first, let me apologize for your experience with our app and company. I am sure this has been very frustrating. This is not the experience we aim to provide, and we will work to fix this situation to the best of our ability and in as timely a manner as possible. Thank you for taking the time to leave a review to make us aware. We'll investigate this immediately, and a member of our product team will reach out to you early next week. Sincerest apologies for this experience, and we will be in touch very soon.