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Horrible App. NEVER worked and trying to figure out how to disable it and not get charged has been challenging.
NEVER worked the way it was pitched.
When I had mentioned it I was told to download and pay $100 a month one and it will work.
Why Pay $100 instead of fixing the $29 one that is supposed to do what I needed? To get more $$$ out of me
UPDATE: They responded (look below) and now saying something different. They responded 20 days later, and said no tickets for support or setup requests. Trying to navigate and figure out whom to contact is an issue. I talked with the company (whom called me) who said they made the soft ware and no didn't offer anything other than I need to sign up for the $100 a month plan. I had expressed unhappiness and that it wasn't working.
I have since stopped using and unsubscribed to this app and have no plans to go back.
We’re sorry this was confusing. We were unable to locate any support tickets or setup requests from your store, and the app does require initial configuration to function as intended. The $29/month plan fully supports all Astro programs (frequent buyer, offers, and points) through Shopify POS, which is where the vast majority of transactions occur for independent pet stores. Shopify Online Store features are intentionally more limited at that price point, with offer redemptions and certain online workflows available only on the $99/month plan. The higher plan is not a paid fix for the basic plan, but enables additional online functionality. We’re always happy to assist with setup, clarify plan differences, or help with cancellation if needed.
Great idea, poor execution. Customers can’t see promos on product pages instead they have to jump through multiple steps (log in, connect to Astro, go to a separate offers page, select the offer, THEN add to cart). It’s clunky and confusing, and most customers just give up. Until promos can display directly on product pages, this integration doesn’t deliver what a loyalty program should.
EDIT: reducing to 1 star, app is very buggy. When adding offers to cart app crashes. If there is an Astro offer on an item, customers cannot simply add the item to cart and get the discount when logged in, they have to add it to cart through the offers page, but as mentioned the app freezes when they do that. What is the $99/month for exactly if your app fails to function properly?
Developer does not respond to support emails either, I have emailed them twice and no response. Only response is a generic reply to poor reviews.
Thank you for your feedback! The app does have support for Astro Offers on the product page, here is the link on how it works:
https://mightyapps.freshdesk.com/support/solutions/articles/153000142361-how-to-install-astro-product-page-widget
Please reach out to us and we'd be happy to either install it on your theme for you, or listen to your ideas for enhancing the app on the product page. We built the app to support independent pet retailers and are always listening for ways to help you grow your business :)
WOW! Don't believe the negative reviews.
This company is so very helpful! Robert helped us and literally in a matter of minutes our store was set up and our customers are syncing with our Astro Loyalty account. What a godsend! 10/10 recommend
The APP is among the worst available on Shopify, and the support is THE Worst. The developers have you held captive, as no other app integrates with Astro Loyalty, so they could care less about support or improving the app. They just keep collecting the $99/ month. .
Hi! We appreciate your feedback. Unfortunately, your requests to automatically send thank you letters, send free gifts outside of the Astro program, and automatically segment emails are out of scope of the Astro integration for Shopify. We're happy to receive feedback from all subscribed retailers and build enhancements, but so far you are the only store to request these features so it's not on the roadmap. It does look like you are running a high volume of orders and frequent buyer punches through the app monthly, so hopefully the app is helping you and your employees time vs. doing everything manually. We're here to help if you have any in-scope issues!
Can't get it to integrate. Literally 3days of trying.
No support from the app folks. Wanted to get this working before q4 but it has been unbelievably difficult.
Can't see a way to upload our current astro customers into Shopify besides one by one .. that's a crazy way to do this
This app is severely lacking backend functionality for the price. When you enroll in promos, it will show all SKU options to your customer even if you don't offer all SKUs. There is no way to manage this on the backside. Also, if you are OOS of certain SKUs the app just throws an error to the user or takes their discount off in the cart with no explanation. I hope they continue to make this better as its an amazing offering to our online shoppers if it actually worked.
Hello! We appreciate the feedback about some of the technical issues you're experiencing with the app. Can you please send the details to appsupport@newmediaretailer.com and we'll look into the SKU listing issue. The app should only be rendering items you carry. We'd be happy to take a look to see what's going on!
Also, we're rolling out an update soon to allow customers to access their unused discount codes if an item is out of stock or a user doesn't complete their purchase after redeeming a free item.
Thanks again for trying our app please let our support team know how we can help with the SKU issue!
The app doesn't work and they have absolutely no support whatsoever. I even had Shopify and Astro Loyalty reach out to them and no response. It's a shame because it would definitely have made my employee's jobs easier.
Hello, first, let me apologize for your experience with our app and company. I am sure this has been very frustrating. This is not the experience we aim to provide, and we will work to fix this situation to the best of our ability and in as timely a manner as possible. Thank you for taking the time to leave a review to make us aware. We'll investigate this immediately, and a member of our product team will reach out to you early next week. Sincerest apologies for this experience, and we will be in touch very soon.