Attribuly Marketing Analytics , 196 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, accurate tracking, and excellent customer support. They value its simplicity, live chat feature, and integration with social channels. Key features like multi-touch and pixel attribution are praised for aiding in marketing budget allocation and identifying successful ad campaigns. The app is also commended for providing insights into ad spend and tracking various channels alongside popular ad networks. It's recommended for those seeking to understand the digital purchase journey on platforms like Klaviyo, Google, and Meta.
Refine
-
By rating
still i didnt try
Hey comb, I'm sorry for the poor experience. Would you mind telling me on which part you are not satisfied? So we can improve now.
Looking forward to your success!
BR
Alex
I DISCONTINUED THIS APPLICATION BUT I WAS STILL CHARGED 250 DOLLARS
Hey there, I'm so sorry for the inconvenience. The system charges automatically after your free trial. Please make sure to cancel before the trial ends if you don't want to continue.
Terrible experience: Beware before choosing this app
I downloaded their free trial and was shocked when they charged me $4800 right after the trial ended without any warning! Upon realizing the mistake, I immediately reached out to the support team to request a refund and switch from a yearly to a monthly subscription. Unfortunately, their response was disheartening – they outright declined my refund request.
Adding to the frustration, the app's data reliability poses significant concerns. Surprisingly, my pixel's data tracking significantly plummeted after connecting to your server. Additionally, there is a notable disparity between the data collected in the app and the data uploaded into my Google Ads account. This discrepancy further hindered my ability to trust the accuracy of the data provided by the app. What's even more disappointing is the lack of effective customer service. Rather than offering assistance, the support team merely points to their data rules as an excuse.
The misleading payment systems, substantial financial losses, unreliable data, and unhelpful customer service has left me deeply dissatisfied with this experience. Don't waste your time on this app.
ti obbligano a votarti affinchè tu voglia prendere il piano gratuito
Hello there, could you please contact us before leaving the review, if you are not satisfied? Review is important for both you and us, so please change it.
The review content isn't relevant to us, so I don't know how to solve your problem.
Best
a total shame
The application does not work and in fact it broke all the data tracking
My pixel started tracking twice after contacting your server
The customer service is unfortunate, they charged me hundreds of dollars, they did not solve the problem and they still do not want to refund me
The application is gloomy, save yourself the time and headache
Find another app
Hey MilGenial, we are sorry again for the inconvenience. But I would summarize our previous communications.
1, We tried our best to serve you but don't accept violence and threats. We have reported the violence you have done to our customer service to Shopify.
2, Attribuly kept responding to your questions and even update a batch dedicated to your case, but you didn't implement it.
3, We asked a lot of times for an online meeting, but unfortunately, you did't respond so we can't quickly solve the problem. We don't even find the issue comes from Attribuly since you installed a lot of other methods for pixel & tracking.
I totally understand your feeling if something doesn't work, but can we talk? This is the only way we really solve problems. Thank you!
Beware, I signed up for their free trial and they charged me $2000 right after the trial ended without any warning !
Hey Toytexx, Alex here from Attribuly and I'm so sorry for the bad experience expecially for the charging.
1, Shopify will only charge when you authorize it.
2, According to the Terms of Service of both platform and Attribuly. No refund is applied since you have the free trial.
3, On both Shopify admin and Attribuly biling page you get the status when the charge will be applied.
But let's talk on how to build a solution to make you satisified.
BR
Alex
de
Hey Kietla, we are sorry for the poor experience. We cherish every review, could you please let us know what you are not satisfied? So we improve. Thank you!
oppkk
Hey there, thanks for the review. May I know the reason for 1 star? So we can improve.
Best
This App and their customer service are just wasting my time with ongoing useless replies ...i have Facebook business account connected with Instagram business and nothing happen , the worrying is that , they even dont have any answer to my question but only wasting time reply ...dont use this App another waste of time (i copied the chat messages if anyone is interested)
Thanks for your review and sorry for the inconvenience. We are tring to make Instagram integration clearer. Currently only its linked Facebook account is listed on our integration page.