Koi ‑ Auspost Labels Automated

Koi ‑ Auspost Labels Automated

Pricing
From $49/month. Free trial available.
Rating
2.7 (10)

Print labels for MyPost/eParcel/etc, checkout rates, stock syncing, barcodes and order management

Koi is an AI-enhanced order management system for e-commerce, streamlining shipping, inventory, and operations. It integrates with platforms like Shopify and Etsy, offering single-click shipping, live rates, & invoice printing. Key features include inventory syncing across channels, wholesale and reseller support, exceptional customer service tools, and warehouse management. It also provides barcode scanning, order photo capture, scales, & AI-driven assistance for customer service and products.

Koi is an AI-enhanced order management system for e-commerce, streamlining shipping, inventory, and operations. It integrates with platforms like Shopify and Etsy, offering single-click shipping, live rates, & invoice printing. Key features include inventory syncing across channels, wholesale and reseller support, exceptional customer service tools, and warehouse management. It also provides barcode scanning, order photo capture, scales, & AI-driven assistance for customer service and products. more
  • Single-click shipping and invoicing for fast order fulfillment
  • Print Shipping Labels
  • Real-time inventory sync across multiple sales channels

Languages

English

Works with

Australia Post, Auspost, MyPost, Scales, eParcel

Pricing

Basic

$49 / month

  • Unlimited shipping - no per label charges
  • 1x user
  • 1x store inventory sync
  • Up to 500 orders per month
  • Predefined packages
  • Multi-carrier

14-day free trial

Pro Unlimited

$299 / month

or $2,388/year and save 33%

  • All Basic Features
  • + Unlimited users
  • + Unlimited stores inventory sync
  • + Unlimited orders
  • + Priority support & 1:1 onboarding

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (10)

Overall rating
2.7
Counts per rating level
  • 70% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 10% of ratings are 1 stars
Edited September 5, 2024

Whilst this app does appear quite powerful, it was unfortunately not what I had expected it to be.


I did persist in attempting to make use of it for some months, and new features were added and some reported bugs fixed, but I still found challenges in making use of certain features.


Having attempted to communicate with the apps support team on these perceived issues, I did not receive the support that I had hoped for. Attempting to escalate these concerns similarly did not result in what I would consider a positive outcome.


In order to give benefit of the doubt, as things can always improve and other users may not experience the same outcomes, I have decided it best not to give specifics this time.

Platima Tinkers Shop
Australia
3 months using the app
Checkout Chick replied August 19, 2024

Thank you for sharing your feedback. I would like to address the points you raised to ensure there’s clarity regarding the situation:

Billing: Your account was charged in accordance with the paid plan you selected, which clearly outlines the billing structure. If you select the paid plan, you get charged, if you select free, you don’t get charged. The billing is done through the Shopify App Store. For your account, we refunded this charge.

Inventory Sync: We have records indicating multiple offers to assist with syncing your inventory from Shopify. Our team was prepared to support you in resolving these issues effectively. There never has been any policy against inventory resync. It is a process we have done numerous times and will do whenever a customer requests it.

Support Queries: It’s crucial to emphasise the importance of using our designated support channels—support email, live chat, and our support phone number—to ensure efficient and organised communication. Contacting individual staff members directly by email, can lead to delays and miscommunication. I would also like to note that during the period in question, the only missed communications reported were when a staff member was overseas attending to family matters. Our records show no complaints through our standard channels during this time, and feedback on our forums by yourself was overwhelmingly positive about our software’s capabilities. We have made multiple avenues available precisely to avoid such issues and ensure that every query is properly addressed. We pride ourselves in being available to assist whenever we can day or night.

Forum Activity: Our forum policies strictly prohibit any disrespectful conduct, including calling anyone a liar. We're a small tight-knit group and we received unprecedented complaints about your activity on the forum after which, content that lacked value was removed.

Account Termination: The termination of your new account was triggered by automatic security measures designed to prevent fraudulent activity, based on the use of fake details used to create the new account.

Despite multiple attempts by myself to address these issues directly with you, it appears they were not resolved to your satisfaction. We take these matters seriously and maintain records to support all actions taken by our team. Our priority is to ensure a fair and secure experience for all our users.

- John

Addendum:
We would like to address the reviewer’s actions in relation to their claims. After a thorough review of the situation, we believe certain aspects of the reviewer’s behaviour were not fully transparent:

1. Misrepresentation of Billing: The reviewer failed to mention that they selected a paid plan, which clearly outlined the billing terms. Additionally, they did not disclose that a refund had been provided.

2. False Accusations: The reviewer claimed they were called a liar on our forum. We have strict policies against disrespectful conduct, and there is no evidence to support this accusation. Content removed was due to its lack of value, not as a personal attack.

3. Use of False Information: The reviewer attempted to create a new account using fake details, triggering our fraud prevention systems. This was an attempt to bypass legitimate processes.

4. Omission of Support Protocols: The reviewer ignored our recommended support channels, which contributed to delays. Clear communication through our official channels would have expedited the resolution of their issues.

We maintain detailed records to support the accuracy of our statements and actions. Ethical engagement is crucial in any review process, and we encourage fair and transparent feedback from all users.

May 5, 2020

IT WORKS!!! Oh my lord this is an amazing app for businesses that can't afford apps that automatically generate labels, but do have enough orders to warrant using bulk import through MyPost business. It exports your orders into a perfectly compatible file for bulk import in MyPost. No more exporting a CSV that needs meticulous editing to work within MyPost. THANK YOU you have made my life so much easier!

BINKABU
Australia
About 4 years using the app
July 23, 2020

Great app with great support! Generates accurate AusPost rates and makes bulk importing to MyPost simple and easy. Can't get much better for a free app!

El Cielo
Australia
11 months using the app
February 21, 2020

This app is exactly what we needed! We wanted to be able to export addresses for import in My Post Business while using our own standard shipping rates. This app fits the bill perfectly.

Weekends
Australia
3 months using the app
March 29, 2020

This is a great app for getting lots of data from orders into your My Post Business account easily. It worked really well for what I needed at the moment and so fantastic that it is free!
The support team are genuinely really great to deal with. My only feedback was some quick instructions on how to navigate the installation and use the app. But overall couldn't recommend it more.

Noble Kind
Australia
About 2 months using the app

Support

Checkout Chick can answer any questions you have about Koi ‑ Auspost Labels Automated.

Developer

Checkout Chick

60 Parkinson Ave, South Turramurra, NSW, 2074, AU

Launched

February 4, 2020

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