Australia Post Rates & Labels

UPDATE: Within just a few hours of my original review and complaints about a feature, the PluginHive team have fixed the problem. We're grateful for the prompt way they dealt with this issue. Now that the issue is fixed we can enjoy all of the features that made us purchase this app in the first place. Happy customer.
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Unfortunately we will not be able to keep this app. There are some great features such as weight based packaging (combining products into one article) and being able to specificy certain products that should be excluded from weight based packaging; printing labels and manifests within the app; using our flat rate pricing for customers as opposed to what Aus Post charge us; and being able to nominate whether signature is required or not.... the one downside is something we only found out today, moments before we were due to launch the app as it wasn't something that was able to be tested before we entered our live production API key. The delivery notes/order notes field in Shopify is completely ignored by this app! If a customer wants to leave instructions (in the shopify Order Notes field) for the delivery driver, e.g. "My apartment is the one at the rear of the building" or "Please use the side stairs not the front door" this app will ignore those notes, so your Aus Post label gets printed with a BLANK delivery notes field. The delivery notes field is right there on the label the app produces, it's right there on shopify Cart page, but the developer will not map the two fields together. We are disappointed that at the last minute we can't launch our store and now have to find an alternative solution. Such a shame.

Amazing app! It is so easy to use and most importantly it saves a huge amount of time to generate and print labels! The support team are always responsive and timely too.

I am totally new to this, the consultant that contacted me to help set up the app was extremely helpful and she went out of her way to help set me up with everything. Highly recommended.

As soon as installing the plug in I received a call from Adinna, and she was very helpful. I started as not knowing anything and confused as hell but she scheduled a zoom call and walked me through it. She is very patient with me, I did not feel like a burden at all. Highly recommend

Very usefull if you want to work fast, once you set up the app it works really well.
The phone call with the team was very helpfull, they help me during the entire process

Great support over the phone, simple and easy to use to generate multiple shipping labels and tracking numbers.

Excellent customer service, Addina was very helpful and fixed my issues! Also gave me her email for ongoing support.

Sibi Firoz was very knowledgeable he knew all the information i needed to set up my shipping and helpful, very understanding glad i downloaded the app.

Used this app as a replacement for external shipping software. Provides the same functionality without having to leave Shopify!
Customer support has been very quick and helpful.

This feed back was meant for another app I was confused about which app I was working with, this pp has no support ...sorry guys