ReturnZap Returns & Exchanges
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Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
- Highlights
- Use directly in Shopify admin
Languages
English, French, German, and Spanish
Works with
- Customer accounts
- Sendcloud
- Shippo
- Klaviyo
- Stripe
- Shipstation
- Gorgias
Categories
Return options
Pricing
Simple
$29 / month
Starts at $29/month for 50 returns. Additional plans available. Fee applies for additional returns.
- Embedded returns portal
- Create Shipping Labels
- Return for Refund
- One Click Refund / Restock
- Advanced rules and return logic
- Manual or Automated Approval
- Customer notifications
14-day free trial
Pro
$49 / month
Starts at $49/month for 50 returns. Additional plans available. Fee applies for additional returns.
- Exchange for variant or other product
- Return for store credit
- Bonus store credit incentive
- "Green returns" - No shipping required
- International return shipping
- QR code returns
- Follow up questions
14-day free trial
Premium
$79 / month
Starts at $79/month for 50 returns. Additional plans available. Fee applies for additional returns.
- Exchange for any product at any price
- Automated processing based on tracking
- 3rd party integrations
- Advanced package dimensions
- Warehouse tools
- API and webhooks
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (92)
We've been on an almost year long journey with ReturnZap. We've definitely run into some issues along the way but that's the honest process with every app. The big difference maker is that David has provided consistent, fast, and reliable support. He's been professional, prompt, and continues to provide solutions. Every problem has been solved and he's gone out of his way to dig into each one, understand it, and provide great resolution. Not only has he provided amazing support for the app but has also helped us understand more of our shipping processes. This is exactly what you hope for when installing an app. We love using it, it saves us a massive amount of time, and we have complete confidence in it.
Returnzap has been absolutely incredible to work with. They personally guided me for weeks to help implement the solution, answering every single question with patience and clarity until everything made sense. Their responsiveness was impressive too—always quick, always helpful. Truly outstanding support and an exceptional experience overall!
Great app with great features and anything I did have trouble setting up or confusion on, they replied extremely fast and were super helpful in fixing things for me and helping me get everything set up. Shopify apps can be difficult to work with but this one is a good one!!
Support
App support provided by ReturnZap.
Or visit their support portalResources
Launched
May 25, 2016 · Changelog
Featured in
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