ReturnZap Returns & Exchanges
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Automate returns, exchanges, credit & EU withdrawal. Keep the sale with exchange first automation.
Most returns end in a refund. ReturnZap changes that. Give customers a branded, self-serve portal that guides them toward exchanges and store credit. Set smart return policies that enforce themselves and automate shipping labels. Built in, compliant EU Withdrawal flows. ReturnZap acts as the hub that syncs your return data where it needs to be. Powerful enough for complex operations, simple enough to set up in hours. With analytics that surface return drivers and turn your data into decisions.
- Convert refunds into exchanges or store credit - keep revenue in the business
- Smart return policies that enforce themselves - final sale, fraud rules and more
- Prepaid return labels worldwide, across major carriers, generated automatically
- Orchestrates your entire returns flow - connecting every tool in your stack
- Built-in analytics that surface return drivers and where revenue is being lost
Languages
English, French, German, and Spanish
Works with
- Customer accounts
- Shopify Admin
- Gorgias
- Klaviyo
- Sendcloud
- Shippo
- Shipstation
- Stripe
Categories
Return options
Pricing
Choose the plan that best fits your business.
Pro
$39 / month
Starts at $39/month for 50 returns. Additional plans available. Fee applies for additional returns.
Features
- Exchange for any product at any price
- Return for store credit + bonus credit
- Optional return protection add-on
- "Green returns" - No shipping required
- Shipping labels and QR code returns
- Advanced rules and return logic
- Self-serve custom return portal
- EU Withdrawal Button Compliance
14-day free trial
Advanced
$69 / month
Starts at $69/month for 50 returns. Additional plans available. Fee applies for additional returns.
Features
- Tracking based return automations
- Integrations: Helpdesk/3PL/WMS/Etc
- Optional return protection add-on
- Warehouse return receiving tools
- Custom API integrations and webhooks
- International return shipping labels
- EU withdrawal button compliance
- Advanced package dimensions
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (101)
ReturnZap has been an excellent solution for managing our returns and exchanges. The platform is easy to use, highly customizable, and integrates smoothly with Shopify. What really stands out is their customer support. David has been incredible throughout the entire process—always responsive, knowledgeable, and willing to jump on a call to help us solve even the most specific integration questions. Thanks to his support, we've been able to automate and streamline our return workflow with confidence. Highly recommended!
Our experience with Return Zap has been wonderful so far! Not only has the app itself been huge in improving our Customer Experience flow it has also allowed us to record and analyze what is happening with our returns. Before we were doing everything manually and with an excel file, so this app is a huge game changer! We are excited to have it! We also want to shout out the team at Return zap who have been nothing but amazing in responses and support throughout the process of getting the app started. thank you!
Working with ReturnZap has been an incredible experience! It has streamlined our return/exchange process and helped turn more potential refunds into exchanges. Any time we have reached out to problem solve, David has responded quickly and helped us find creative solutions. Would 100% recommend using this app!
Support
App support provided by ReturnZap.
Resources
Launched
May 25, 2016 · Changelog
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