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Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
- Highlights
- Use directly in Shopify admin
Languages
English, French, and German
Works with
- Customer accounts
- EasyPost
- Sendcloud
- Shippo
- Klaviyo
- Stripe
- Shipstation
Categories
Return options
Pricing
Simple
$29 / month
Starts at $29/month for 50 returns. Additional plans available. $0.50 USD per extra return over selected plan.
- Embedded returns portal
- Create Shipping Labels
- Return for Refund
- One Click Refund / Restock
- Advanced rules and return logic
- Manual or Automated Approval
- Customer notifications
14-day free trial
Pro
$49 / month
Starts at $49/month for 50 returns. Additional plans available. $0.75 USD per extra return over selected plan.
- Exchange for variant or other product
- Return for store credit
- Bonus store credit incentive
- "Green returns" - No shipping required
- International return shipping
- QR code returns
- Follow up questions
14-day free trial
Premium
$79 / month
Starts at $79/month for 50 returns. Additional plans available. $1.00 USD per extra return over selected plan.
- Exchange for any product at any price
- Automated processing based on tracking
- 3rd party integrations
- Advanced package dimensions
- Warehouse tools
- API and webhooks
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (86)
Fantastic App with Stellar Support!
After exploring a wide range of return management apps, we found ReturnZap to be the perfect fit—primarily because we needed UPS returns label integration, which many others lacked or made overly complicated.
What truly sets ReturnZap apart, though, is the exceptional support. David has been absolutely amazing to work with. We encountered some issues with our ...
ReturnZap has been an excellent solution for streamlining our return process. David has been incredibly responsive and supportive, going above and beyond to help fast-track the implementation of a new feature we needed for a specific return rule. With ReturnZap, we “Live Lucky”!
Exceptional Return & Exchange Solution – Seamless and Efficient!
We've been using ReturnZap Returns & Exchanges, and the experience has been nothing short of fantastic. As a business that ships workwear globally, having a reliable and user-friendly return management system is critical—and ReturnZap delivers on all fronts.
What We Love:
✅ Effortless Setup & Integration – The platform integrates ...
I have nothing but great things to say about ReturnZap so far! It's nearly impossible to find a good returns app these days, let alone one that works well with Shopify. This app allows our customers to purchase return labels directly through the portal, and also offers seamless exchange options.
It provides everything we've been searching for and more, and the support has been fantastic as well.
ReturnZap has transformed the way we do our returns and we have saved a lot of money in not having to employ someone to process returns. It is really easy to use, takes all the hassle out of returns and is very flexible eg exchanges.
The more you use it, the more you see how carefully it has been thought out. One small example is the way it saves stock if there is an exchange - previously, people ...
Support
App support provided by ReturnZap.
Or visit their support portalResources
Launched
May 25, 2016 · Changelog
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