ReturnZap Returns & Exchanges

ReturnZap Returns & Exchanges

Pricing
From $29/month. Free trial available.
Highlights
Use directly in Shopify admin
Rating
5.0 (92)
Developer
ReturnZap

Optimize returns, exchanges, credit, and labels. Advanced return features help lower refund rates.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange ... more
  • Reduce refunds with advanced exchange for any product, even at different prices
  • Enforce custom return policies. Auto-approve or review each return request.
  • Issue store credit - gift cards and account credit, with optional bonus credit
  • Automate return labels from carriers in the US, Canada, Australia, UK, and EU
  • Save money with no fees per return and no cap on returns or exchanges
Highlights
Use directly in Shopify admin

Languages

English, French, and German

Works with

Pricing

Simple

$29 / month

Starts at $29/month for 50 returns, scales with volume. $0.50 USD per extra return over selected plan.

  • Embedded returns portal
  • Create Shipping Labels
  • Return for Refund
  • One Click Refund / Restock
  • Advanced rules and return logic
  • Manual or Automated Approval
  • Customer notifications

14-day free trial

Pro

$49 / month

Starts at $49/month for 50 returns, scales with volume. $0.75 USD per extra return over selected plan.

  • Exchange for variant or other product
  • Return for store credit
  • Bonus store credit incentive
  • "Green returns" - No shipping required
  • International return shipping
  • QR code returns
  • Follow up questions

14-day free trial

Premium

$79 / month

Starts at $79/month for 50 returns, scales with volume. $1.00 USD per extra return over selected plan.

  • Exchange for any product at any price
  • Automated processing based on tracking
  • 3rd party integrations
  • Advanced package dimensions
  • Warehouse tools
  • API and webhooks

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (92)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 5, 2025

Exceptional Return & Exchange Solution – Seamless and Efficient!

We've been using ReturnZap Returns & Exchanges, and the experience has been nothing short of fantastic. As a business that ships workwear globally, having a reliable and user-friendly return management system is critical—and ReturnZap delivers on all fronts.

What We Love:
✅ Effortless Setup & Integration – The platform integrates ...

workweargurus.com
United Kingdom
Almost 2 years using the app
March 17, 2025

ReturnZap has transformed the way we do our returns and we have saved a lot of money in not having to employ someone to process returns. It is really easy to use, takes all the hassle out of returns and is very flexible eg exchanges.
The more you use it, the more you see how carefully it has been thought out. One small example is the way it saves stock if there is an exchange - previously, people ...

Freet Barefoot
United Kingdom
7 months using the app
March 7, 2025

David and his team have been incredibly helpful and supportive every step of the way. While we ultimately chose a different solution due to how our store credits works (a limitation with Shopify and the same issue with other return apps, so not a ReturnZap problem). Their customer service was outstanding. They were always accommodating, quick to address any issues, and eager to assist. Highly ...

By Amica
Australia
4 months using the app
March 7, 2025

We just moved over to Returnzap Returns & Exchanges from Aftership Returns. Aftership cost was getting silly and plans and features were not suitable for a small to medium sized store.

We were looking to implement an Exchange program (instead of just returns), including exchange for other variants across store. Returnzap has all the functionality and at a far more reasonable cost.

Of equal ...

Salt Water Sandals Canada
Canada
2 months using the app
January 30, 2025

Great experience so far, we have quite a tricky return process but the support team were beyond helpful to make the return flow for our customers a much better experience.

Forge and lumber
United Kingdom
4 months using the app

Support

App support provided by ReturnZap.

Or visit their support portal

Developer

ReturnZap

1954 Airport Rd, Unit #536, Atlanta, GA, 30341, US

Launched

May 25, 2016 · Changelog

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