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Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
- Highlights
- Use directly in Shopify admin
Languages
English, French, German, and Spanish
Works with
- Customer accounts
- EasyPost
- Sendcloud
- Shippo
- Klaviyo
- Stripe
- Shipstation
Categories
Return options
Pricing
Simple
$29 / month
Starts at $29/month for 50 returns. Additional plans available. Fee applies for additional returns.
- Embedded returns portal
- Create Shipping Labels
- Return for Refund
- One Click Refund / Restock
- Advanced rules and return logic
- Manual or Automated Approval
- Customer notifications
14-day free trial
Pro
$49 / month
Starts at $49/month for 50 returns. Additional plans available. Fee applies for additional returns.
- Exchange for variant or other product
- Return for store credit
- Bonus store credit incentive
- "Green returns" - No shipping required
- International return shipping
- QR code returns
- Follow up questions
14-day free trial
Premium
$79 / month
Starts at $79/month for 50 returns. Additional plans available. Fee applies for additional returns.
- Exchange for any product at any price
- Automated processing based on tracking
- 3rd party integrations
- Advanced package dimensions
- Warehouse tools
- API and webhooks
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (87)
Great app with great features and anything I did have trouble setting up or confusion on, they replied extremely fast and were super helpful in fixing things for me and helping me get everything set up. Shopify apps can be difficult to work with but this one is a good one!!
After thoroughly evaluating several top-rated return solutions for Shopify, we found that ReturnZap stands head and shoulders above the rest in terms of flexibility and comprehensiveness. This remarkable platform boasts an impressive array of configurable policies, rules, and workflows that seamlessly integrate with Shopify's order and product data. This integration allows for the creation of highly specific user journeys tailored to various return or exchange intents, ensuring a smooth and personalised experience for our customers.
One of the standout features of ReturnZap is its integration with Royal Mail, enabling QR code drop-off at Post Offices—a crucial and standard feature for UK retailers. This integration not only simplifies the return process for our customers but also enhances the overall efficiency of our operations.
The support we've received from David has been nothing short of exceptional. His dedication and expertise have been instrumental in helping us maximise the benefits of ReturnZap. We are confident this solution will reduce our staff overhead, save valuable time and resources while simultaneously improving our user experience.
In summary, ReturnZap is an outstanding solution that will transform our return process, making it more efficient and customer-friendly. Highly recommended to any Shopify retailer looking for a powerful and flexible return solution.
ReturnZap has been an excellent solution for streamlining our return process. David has been incredibly responsive and supportive, going above and beyond to help fast-track the implementation of a new feature we needed for a specific return rule. With ReturnZap, we “Live Lucky”!
Support
App support provided by ReturnZap.
Or visit their support portalResources
Launched
May 25, 2016 · Changelog
Featured in
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