With the Automated RMAs and Returns app for Shopify, you will be able to provide your customers with an easy way to process returns, similar to the big ecommerce stores. Provide customers with the experience they have come to expect.
Customers simply search for their order, and select which items they'd like to return. A pre-paid shipping label, RMA form, and return instructions are then generated for them to print out and attach to their shipping box. They will automatically be emailed a copy as well.
The customer doesn't have to do anymore than that.
When the customer submits a return request through the site, the store owner will be notified via email, or they can see the return request listed on the app's dashboard.
When the return is received by the store, the status can be updated. This will trigger an automatic email letting the customer know what part of the return process their item is in.
Custom return policies can also be set. Choose to allow refunds, exchanges, or store credit.
Initial set up is easy. Just create a page in your Shopify store where you'd like your customers to go to initiate a return. Then copy and paste the client code that the app provides.
Now, just set some custom return polices and form emails. Determine if you want to allow returns, exchanges, and/or store credit. Then choose how many days your customer has to complete the return.
Custom status can be set internally to allow you to keep track of the returns. These status can be set to trigger an email to automatically email the customer, or it can be left blank and used as an indicator to be used internally.
Instructions for the customer will also need to be composed. This can be a simple email letting them know to include the RMA form in the box, and to simply tape the pre-paid shipping label to their original box. It should also be specified whether or not shipping will be covered by the store, or deducted during the refund process.
Shipping labels are handled by EasyPost. You will need to set up an account with them and paste the API key into the app. The account is easy and fast to set up. They handle the generation of the shipping labels and will bill the cost of postage plus 5 cents. You can set up various carriers including UPS, FedEx, DHL. The default is USPS Commercial Plus rates. The Automated RMAs and Returns app will select the lowest cost label to print for your customers. Be sure to use the production API key when you are ready to make the app available to your customers. The test API key will not print valid labels.