ReturnZap ‑ Returns Management

Manage returns, create labels, self serve portal, rules & more

Free plan available. 14-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Everything you need to manage Shopify customer returns

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    0
1 - 10 of 19 reviews

Beckett Simonon

Location United States

The app helps a lot with the volume of returns we have in the company and in a simple way. Customer service responds quickly too and it is very useful.

Haspel

Location United States

Great app that solves a huge problem. We're a clothing company, and as anyone in this industry knows, returns are a big part of the business. This app allows us to put some power in the customers' hands and reduces strain on our customer support resources. The few issues we have had in implementing the app has been handled quickly, correctly and with a friendly exchange. It's very powerful allowing rules for specific routing for returns. We ship from 2 DCs and I'm able to direct products exactly where they should be returned. We're tapped into our FEDEX account so prepaid labels are rate shopped and billed out of our account. We even have particular types of customer remorse returns set up to give the customer the option of shipping themselves or purchasing a label. As we've grown and evolved, this app has with us. We started with a basic setup and keep tweaking and perfecting it to match our business. Highly recommended.

BILLY Footwear

Before we started using Automated RMAs and Returns, our returns process was one that was very time consuming as we were using a spreadsheet to track our returns. With Automated RMAs and Returns, everything we did on a spreadsheet was put into an easy to navigate app that was not only easy for our employees to use but as well as our customers. Every time we were having trouble, Peter was able to assist us very quickly. Keep up the great work!

Pet Wellbeing

The app is very flexible in what we need for our customers. Being able to provide labels to them and to track when returns are sent back are vital. The app itself is easy to use and quite simple to set up which is great. Peter has been very present when we need something from him, which is much appreciated. Glad to have Automated RMA for our company, as it's been a huge help for our customer service team and our customers!

Joyfolie

I can't say enough about this app!!! It has been an immense asset in organizing and automating our returns process. We have a nice clean portal that assists our customers and provides all the necessary information for our team. There has been an amazing evolution with this app since we first started using it in October 2021. We are so grateful for the support of the developer and the willingness to provide updates according to our needs. Such an amazing cost effective product!!!

SOURCEvapes

I use this app to organize and process my returns. We handle upwards to 20 to 30 returns/RMA/Customer Product Issues a day. This app makes it incredibly easy and fast to not only keep track of our outstanding RMAs but also speeds up the process in which we can help our customers.

highly recommended. customer support staff is A+

Atomic-Moto

This app is good. Not great, but not bad, and no serious flaws. There are a few simple UI details that are overlooked, such as not displaying customer name in the list and individual RA view. Workflow is good and the app runs very smoothly. I am probably going to try something else, solely to see what else is out there. While I may not be glowing over this app it does the basics very well.

Overtone Haircare

This app helped our CS team a lot and cut down hours wasted on returns by a ton. Easy to setup. When we had issues with the application, reached out to support and got them fixed.

Kelly Moore Bag

As a small company, we've had a challenge with managing data around returns, but this app has helped us grow & gather so much information about our products and how customers experience them. Peter and his team have been instrumental in helping us make adjustments to find the important data & improve our customer experience. There are many options out there, but having a team who is so responsive and kind has been great.
Would recommend this app to any store looking to manage better data around returns and tracking returns.
Thanks again!!
Anna Davis
Merchandising Manager
Kelly Moore Bag

O.N.S Clothing

Their customer service is very fast. Even we cancelled the service and request refund, they are willing to reply and refund to us.

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