ReturnZap Returns & Exchanges

ReturnZap Returns & Exchanges

Built for Shopify
From $29.95/month. 14-day free trial.
Rating (5.0)
Reviews
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin

About this app

Launched

May 25, 2016

Languages

English, French, and German

Works with

EasyPost, Royal Mail, Canada Post, Sendcloud, Shippo, USPS

Automate returns, exchanges, store credit, and return shipping. Save time and reduce refunds.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support. more
  • Reduce refunds with integrated exchange options right in the returns portal
  • Enforce custom return policies. Auto-approve or review each returns request.
  • Issue store credit - gift cards and discount codes, with optional bonus credit
  • Automate return labels from carriers in the US, Canada, Australia, UK, and EU
  • Save money with no fees per return and no cap on returns or exchanges

Pricing

14-day free trial

Standard Plan

$29.95/month

  • No limits or volume caps
  • Manual or Automated Approval
  • Create Shipping Labels
  • Refunds, Exchanges, and Credit
  • One Click Refund / Restock

Pro Plan

$69.95/month

  • No limits or volume caps
  • In-line variant exchange
  • One click exchange / store credit
  • Stripe integration
  • Cross border returns
  • QR code returns

Plus Plan

$179.95/month

  • No limits or volume caps
  • Full refund automation
  • Workflow automation
  • Priority support
  • Receiving tool
  • Trade In Portal

Standard Plan

$29.95/month

  • No limits or volume caps
  • Manual or Automated Approval
  • Create Shipping Labels
  • Refunds, Exchanges, and Credit
  • One Click Refund / Restock

Pro Plan

$69.95/month

  • No limits or volume caps
  • In-line variant exchange
  • One click exchange / store credit
  • Stripe integration
  • Cross border returns
  • QR code returns

Plus Plan

$179.95/month

  • No limits or volume caps
  • Full refund automation
  • Workflow automation
  • Priority support
  • Receiving tool
  • Trade In Portal

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

68 reviews

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 22, 2024

Return Zap was the perfect fit for what we needed! The team was great to work with and was able to assist us in customizing our platform to enhance our customer experience. I highly recommend this app and its team to enhance your returns process. It is such a value-add to work with the developers firsthand, troubleshoot, and ask questions when needed!

Better Battery Co.
Canada
10 months using the app
February 26, 2024

ReturnZap is fantastic - it has all functionality you would expect from an automated returns portal and ensures a quick and efficient experience for our customers.

David is so helpful and fixes any issues or bugs we have in no time! 5/5 stars!

Odd Muse
United Kingdom
8 months using the app
February 9, 2024

I reached out to customer support, they were prompt and quick with providing a solution. Thank you for that!

Sweetly Rose, dba Sweetly Dorm
United States
About 1 year using the app
March 13, 2024

We've had a fantastic experience with ReturnZap. The software is really functional and easy to use, and integrates really well with our Shopify stores. It's helped us gain visibility into the returns flow and has given us a lot of data that we were missing before. It's also made the customer journey much easier as they can self serve returns labels that we previously had to generate ourselves. The customer service has been fantastic, with David helping us through any issues really quickly and efficiently. I'd highly recommend this app!

Plank Hardware
United Kingdom
4 months using the app
February 26, 2024

Great experience all round. David was extremely helpful in assisting us with the set up of the app, and their customer service has been prompt and efficient despite the time difference.

The app itself is user friendly and the level of customisation is perfect, it's a nice versatile set up, and has solved issues we were facing. I can see it continuing to be of great use for a long time. Highly recommend.

Shop for Shelter
United Kingdom
2 months using the app

About this app

Launched

May 25, 2016

Languages

English, French, and German

Works with

EasyPost, Royal Mail, Canada Post, Sendcloud, Shippo, USPS

Built by ReturnZap

About ReturnZap

5.0 average rating

8 years building apps for the Shopify App Store

1954 Airport Rd, Unit #536, Atlanta, GA, 30341, US

Support

Send a message

support@returnzap.com

More apps like this

4.9 out of 5 stars 423 total reviews Free plan available
Automated management of returns and exchanges, return labels
Built for Shopify
4.7 out of 5 stars 2264 total reviews Free plan available
Return Label, Store Credit, Exchange, Return Policy, Refunds
5.0 out of 5 stars 599 total reviews Free plan available
Make revenue through returns, send automated labels & refund

Want to add an app?

Try Shopify free for 3 days