ReturnZap Returns & Exchanges

Great app and excellent support

We looked for the Return & Exchange app for weeks until we found ReturnZap.

After installation and basic setup, we were happy with how it worked, but we knew that we could get so much more from the app. David reached out to us and sorted all our questions and needs to make a return and exchange process for our customers.

We 100% recommend the best app you can get!

We have only been using ReturnZap for a short few weeks but David and his team are INCREDIBLE! They helped us set up our portal and get associated with the program. When we were confused about something, David had it fixed within the hour! Can't recommend enough!

The best returns app for shopify - lots of useful features, easy to set up, loads fast and looks beautiful. I had a few questions but David was always there to help and fast to respond.

Really supportive with the installation, promptly answering questions. A great service at a reasonable value

We have been using ReturnZap for more than a year and we have not had any issues with this program until recently. However, David has been extremely helpful and prompt to respond to the issues we had and was able to resolve the problem we had very quickly. His professionalism and always checking in has provided a service that is above and beyond. Highly recommend ReturnZap!

Great app that solves a huge problem. We're a clothing company, and as anyone in this industry knows, returns are a big part of the business. This app allows us to put some power in the customers' hands and reduces strain on our customer support resources. The few issues we have had in implementing the app has been handled quickly, correctly and with a friendly exchange. It's very powerful allowing rules for specific routing for returns. We ship from 2 DCs and I'm able to direct products exactly where they should be returned. We're tapped into our FEDEX account so prepaid labels are rate shopped and billed out of our account. We even have particular types of customer remorse returns set up to give the customer the option of shipping themselves or purchasing a label. As we've grown and evolved, this app has with us. We started with a basic setup and keep tweaking and perfecting it to match our business. Highly recommended.

I have been using this app (and the previous version) for several years to manage our returns. The app is simple to integrate, flexible for our needs, and easy for the customer. HOWEVER, the best part of this app is by far the support team. Peter will go above and beyond to be sure that this app fits the specific needs of your store. Recommend 100%.

Updated to a 5 stars
Great App, easy to set up and use, been using for 5+ years! Highly recommend. Set it up and leave it. Developers open to improvements and quick response time. My customers are happy with it!

Before we started using Automated RMAs and Returns, our returns process was one that was very time consuming as we were using a spreadsheet to track our returns. With Automated RMAs and Returns, everything we did on a spreadsheet was put into an easy to navigate app that was not only easy for our employees to use but as well as our customers. Every time we were having trouble, Peter was able to assist us very quickly. Keep up the great work!