ReturnZap Returns & Exchanges

I use this app to organize and process my returns. We handle upwards to 20 to 30 returns/RMA/Customer Product Issues a day. This app makes it incredibly easy and fast to not only keep track of our outstanding RMAs but also speeds up the process in which we can help our customers.

highly recommended. customer support staff is A+

ReturnZap has made a huge improvement to our returns process. We needed a returns sytem that could handle returns to multiple countries and warehouses from customers around the world.

We have found it a cost effective way to simplify and streamline the experience for customers and reduce workload on employees.

The onboarding team at ReturnZap are really patient and responsive during our set-up. They helped us customise the system to our needs and listened to our feedback. Overall an excellent experience. We are very happy with ReturnZap.

ReturnZap stands is an exceptional and user-friendly return application. The customer support is truly commendable, with prompt responses delivered in a short timeframe. Its ease of use and extensive customization options make it a versatile solution that perfectly aligns with all my requirements. I highly recommend this app for those looking for a return app.

I do not often leave reviews, but when someone goes out of their way to help our business they deserve a good review.

I have installed over 10 alternatives while testing over the last 9 months, and also tested the big players such as Loop returns and others and I have came to a conclusion that Returnzap is the app we will use for our business.

Their software is clean, fast and up to date with the latest shopify best practices and the support from David has been exceptional.

Some other apps had a few more features, but they were all in one of two categories.

Lots of features.. but none of them worked properly, and looked like they have been made and then forgotten about, or the cost was 10 x this app cost, many charging $1 (or in some cases $3-4) per return on top of the subscription fee.

Give this app an install and use the free trial, I am sure you will be impressed.

ps - We process 100,000+ orders a year. we're not a small store.

I only have good things to say about this app and it's team!
After shopping around it was clear that Return Zap was the best choice for us as a large drop shipping store with multiple vendors.
The app is easy to use and has all the features we need to automate our returns to multiple warehouses using multiple rules and return options.
Better still has been David's customer service! He has answered all of my questions quickly and even added features to the app to help meet our needs.
I definitely recommend ReturnZap!

Great app. It is perfect for what we need. And the support from David is brilliant. Highly recommended.

The app is easy to use and our customers find the process beneficial. We are always informed of the new features and our contact David is only an email away when we need assistance.

ReturnZap is exactly what we needed. Great way to manage returns and allow for a great customer experience during the returns process. The amount of customer inquires we are receiving regarding returns is down to nearly zero. Awesome support as well! Highly recommend!

Easy to setup and extremely helpful for a brand new eCommerce store. Support is also fast and knowledgeable. An A+ app for any retail site.

We'd been looking for a simple to use app that would make dealing with returns super-easy. After much searching we found ReturnZap.

We don't process a high number of returns but it was important for us to find an app that would integrate with Royal Mail (many returns apps don't) & Fedex, and it had to be cost effective and easy to setup and manage.

ReturnZap ticked all these boxes and more.

Initially a bit tricky to set up, but the help & support from David has been excellent. We're now all set up, and viewing/approving returns is now so much simpler for us and, more importantly, our customers!