ReturnZap Returns & Exchanges

ReturnZap Returns & Exchanges

Reviews (87)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 3, 2020

I use this app to organize and process my returns. We handle upwards to 20 to 30 returns/RMA/Customer Product Issues a day. This app makes it incredibly easy and fast to not only keep track of our outstanding RMAs but also speeds up the process in which we can help our customers.

highly recommended. customer support staff is A+

SOURCEvapes
United States
5 months using the app
January 25, 2024

ReturnZap is exactly what we needed. Great way to manage returns and allow for a great customer experience during the returns process. The amount of customer inquires we are receiving regarding returns is down to nearly zero. Awesome support as well! Highly recommend!

SkiDoo Outlet
United States
5 months using the app
November 2, 2023

ReturnZap has made a huge improvement to our returns process. We needed a returns sytem that could handle returns to multiple countries and warehouses from customers around the world.

We have found it a cost effective way to simplify and streamline the experience for customers and reduce workload on employees.

The onboarding team at ReturnZap are really patient and responsive during our set-up. They helped us customise the system to our needs and listened to our feedback. Overall an excellent experience. We are very happy with ReturnZap.

Vaikobi
Australia
4 months using the app
October 4, 2023

I do not often leave reviews, but when someone goes out of their way to help our business they deserve a good review.

I have installed over 10 alternatives while testing over the last 9 months, and also tested the big players such as Loop returns and others and I have came to a conclusion that Returnzap is the app we will use for our business.

Their software is clean, fast and up to date with the latest shopify best practices and the support from David has been exceptional.

Some other apps had a few more features, but they were all in one of two categories.

Lots of features.. but none of them worked properly, and looked like they have been made and then forgotten about, or the cost was 10 x this app cost, many charging $1 (or in some cases $3-4) per return on top of the subscription fee.

Give this app an install and use the free trial, I am sure you will be impressed.

ps - We process 100,000+ orders a year. we're not a small store.

Blanc Space
United Kingdom
3 months using the app
February 5, 2024

This app is fantastic.
It's completely transformed our returns process. The portal integrates seamlessly with our site, and the setup was effortless. When we had inquiries about linking to external shipping solutions, David from their Customer Service team was incredibly responsive and helpful.

Humans Are Vain
Sweden
3 months using the app
May 23, 2023

I only have good things to say about this app and it's team!
After shopping around it was clear that Return Zap was the best choice for us as a large drop shipping store with multiple vendors.
The app is easy to use and has all the features we need to automate our returns to multiple warehouses using multiple rules and return options.
Better still has been David's customer service! He has answered all of my questions quickly and even added features to the app to help meet our needs.
I definitely recommend ReturnZap!

Perfect Push Presents
Australia
3 months using the app
February 28, 2023

Great app. It is perfect for what we need. And the support from David is brilliant. Highly recommended.

CanvasGeeks Xtra
United Kingdom
3 months using the app
January 10, 2023

The app is easy to use and our customers find the process beneficial. We are always informed of the new features and our contact David is only an email away when we need assistance.

Fanm Djanm
United States
3 months using the app
February 26, 2024

Great experience all round. David was extremely helpful in assisting us with the set up of the app, and their customer service has been prompt and efficient despite the time difference.

The app itself is user friendly and the level of customisation is perfect, it's a nice versatile set up, and has solved issues we were facing. I can see it continuing to be of great use for a long time. Highly recommend.

Shop for Shelter
United Kingdom
2 months using the app
March 24, 2017

Easy to setup and extremely helpful for a brand new eCommerce store. Support is also fast and knowledgeable. An A+ app for any retail site.

Shirin Diamonds
United States
2 months using the app