ReturnZap Returns & Exchanges

ReturnZap stands is an exceptional and user-friendly return application. The customer support is truly commendable, with prompt responses delivered in a short timeframe. Its ease of use and extensive customization options make it a versatile solution that perfectly aligns with all my requirements. I highly recommend this app for those looking for a return app.

We'd been looking for a simple to use app that would make dealing with returns super-easy. After much searching we found ReturnZap.

We don't process a high number of returns but it was important for us to find an app that would integrate with Royal Mail (many returns apps don't) & Fedex, and it had to be cost effective and easy to setup and manage.

ReturnZap ticked all these boxes and more.

Initially a bit tricky to set up, but the help & support from David has been excellent. We're now all set up, and viewing/approving returns is now so much simpler for us and, more importantly, our customers!

This is ridiculous, this app definitely deserves more reviews, 5-star reviews, for sure! This app is incredible. My customers are able to return seamlessly, it creates a prepaid label and I can track every step of the way. No other app does this so well. Keep up the good work Anthony!

This app is good. Not great, but not bad, and no serious flaws. There are a few simple UI details that are overlooked, such as not displaying customer name in the list and individual RA view. Workflow is good and the app runs very smoothly. I am probably going to try something else, solely to see what else is out there. While I may not be glowing over this app it does the basics very well.

The app is more useful than before we used. Customers can purchase their own return labels for automatic returns. They don't need to spend time waiting for the seller to approve the return request, which optimizes our returns process. So we highly recommend this APP to all merchants who need it.

I was looking for an app that was straightforward to use, reliable, and does the fundamentals well before anything else. This app achieved it, and most important of all support is great at helping you iron out any wrinkles specific to your own circumstance and getting you up to speed quickly.

The Zap team have been extremely helpful with the set up and are very responsive to our requests. Thanks guys :)

The app is very easy to install, manage, and use. Fits our needs perfectly and gives us flexibility to add and adjust functionality as we grow.

I love this app. I’ve tried other return apps and this one by far is the best. It makes my life so much easier and the process for my customers has been easier for them. I’m not tech savvy and I was guided through any question I had and they helped me get set up quick and easy. Very responsive, and helpful. I love that I can customize returns with my exact policy and customers can self serve with their needs by just a click on the portal.

This is exactly what we needed to process replacements. Lots of features, not not overwhelming to set up and very easy for the customer to understand. Anthony was so helpful and stayed on the phone while we set everything up. He even helped us diagnose an error message with UPS and fixed it. We are up and running within a day!