Luna Order Editing & Changes

Order changes after checkout: edit order details, change address, quantity, or cancel.

Order changes arrive minutes after checkout, and every one of them turns into a support ticket and a manual edit in your admin. Luna is an order editor your customers can use themselves. From the Order Status Page they modify order details, change the shipping address, swap a variant, change quantity, add or remove an item, or cancel. Charges, refunds and restock sync with Shopify automatically. You choose the edit window and see every order modification in the activity log.

• Order editor for customers: modify order details after checkout
• Change address, swap variant, change quantity, add or remove items
• Cancel order self service, with automatic refund and restock
• Order editing rules: edit window, edits per order, allowed changes
• Activity log: every order modification tracked and searchable