Awkward Styles Print on Demand

If I could give this company a ZERO I would. I have been working with Awkward Styles for over 2 years and they have been ok, but in Sept 2024, there were some serious shipping issues and some of my customers didn't receive their orders until nearly 1 month later. I was one of them. Then I had an influx of orders in Oct 2024 and all of them were at least 10 or more days late to ship. As a result, I lost my Star Seller rating on Etsy and my business' credibility was damaged. Thankfully, I only had to refund 1 order. Awkward Styles should have paid me for that sale they lost for me, but they did not. CURRENTLY, I have 1 order going to Canada and for 5 days now, they have told me that the order will be "shipped today." This order is 16 DAYS LATE and still hasn't been shipped. Their customer service left me on *read* for 3 days where they were reading my messages but just completely ignored me for 3 days when I was trying to speak to someone about this order. I would have made other arrangements for this order long ago if they didn't keep flat-out lying to me about its shipping status. I have also had to scramble to find another supplier to switch the last 2 remaining orders to. This is sad because Awkward Styles was a decent company, but I cannot, in good faith, recommend that anyone use this company as their supplier. This experience has been horrible and they have made ZERO attempts to try to make me whole.

Absolutely awful experience. Switched to Awkward Styles and immediately had issues with the shopify integration. Went days without sales until a customer asked why we didnt ship to Chicago. Turns out nobody could order from my store. There was also an inventory issue that caused further problems. Customer service said they fixed it, but the issue has persisted. Then gaslit me saying the address must be wrong. Wont be doing business with them again

I am trying to get my small business started and AS's shipping is giving me nightmares. Products are getting lost and taking 2-3 weeks to deliver! right now it's the 7th of August and shipping is scheduled for the 19th!! I understand this is no Amazon or anything but my customers are upset with me. The tracking number doesn't update, so I'm left guessing when my package will be delivered. A.S needs to find a carrier that has reasonable delivery times and prices. The only contact is through the chat and response can be slow or non existent. I also had an issue with inconsistent colors and there was no rhyme or reason or response for the issue. There is really not much out there for DTG, they do a pretty good job with DTG, Size and Mock up generator work well but if it takes almost a month for my customers to get their orders then it's a business killer. I really thought I found a great partner when I found AS. I guess I just have to order items 2-3 weeks in advance but that kills cashflow and loyalty from potential customers. I'm hoping this review will help A.S understand long shipping times is so unnecessary and hurts small businesses such as myself. I will be happy to write a five star review when the shipping issue gets resolved instead of ignored.

I also think it would help AS if they could offer DTG and DTF on the same item??. DTG breaths well and is best for large back and front prints. DTF is flexible but plasticky feel and not breathable. AS only offers one or the other. If I could do DTG in front\back and DTF on sleeves/outer & inner labels/pocket prints, then that would be wonderful!!
Good luck!!

I was actually able to meet with Management who took these issues seriously, so I am encouraged and continuing to work with AS. To me they are still the best POD available! I think if they fix their shipping issues and add more performance options, they will remain the top option for POD's for a long time.-HA

Kudos to Wendy and the Awkward Styles customer support team for their exceptional handling of my recent concern. Their proactive, hands-on approach, combined with a deep commitment to understanding and resolving the issue, truly demonstrated the strength of our partnership. They didn’t just meet expectations—they exceeded them, reinforcing my confidence in our collaboration. I’m thrilled with the outcome and even more excited about the future of our continued partnership with Awkward Styles.

I like the variety of products Awkward Styles has to offer, and the price plans are within budget for every type of store. The integration of my shop was done fairly fast and they have good customer service.