B2B Handsfree , 11 reviews
In a nutshell, it does what it's supposed to do and does it flawlessly. Setup was also quick and easy. We were also helped quickly and directly with the theme change.
Super schneller Support! Kleine Anpassungen wurde umgesetzt und das System ist einfach Top. Klare Empfehlungh
Customer support is very poor, asked them to guide me through the installing process and how it works, they seem not care and keep sending their written useless tutorials. Then they offered to use other app if we don't understand their app... joke
This was a seriously puzzling and unfortunate interaction. We’re sorry that the app and our support weren’t up to your expectations. Even for us, this was a mess and we've never experienced anything like this in four years on the App Store with hundreds of users and support tickets.
You opened a support ticket asking some questions about how our app works, and we answered each one promptly (in well under an hour). After installing our app, you asked to be guided through using it. So we provided you with a detailed explanation on how the app works from setting it up to using it day-to-day. You came back with several questions, all of which are answered in the tutorial we provided, but we still did our best to answer each one individually.
The app was already set up and working on your store. All that was left to do was add a link to B2B Handsfree's registration page to your store's navigation menu. You already havea navigation menu with links to various pages on your store, the link to B2B Handsfree's registration page would have been created in exactly the same way.
We, again, provided you with step-by-step instructions on how to add this link and even sent you a link to Shopify's help page on the subject, just to be safe. You replied that this was confusing. At that point I concluded that you were probably looking for an app that does things in a completely different way and that our app was therefore not going to be a good fit for you. Our app has a very specific approach which doesn't work for everyone.
So I suggested a different, simpler app that I hoped would be a better fit. We always do this if we feel a merchant will be better served by a competing app. To this, after 20 support messages going back and forth, with us making every effort to explain how our app works, you responded that our customer support sucked, that you wanted a video tutorial, our written tutorials were useless, and that an App Store review would certainly improve our customer support.
I made a last effort to smooth things over, but here we are with our first ever 1-star review, which I believe I can say we worked very hard for. I guess you can't win 'em all.
The app does what it says, simply perfect.
They customer support is 5***** , amazing.
They respond within 1-2 hours, they connect fix and update.
I am really glad to pay their monthly fee , they deserve it.
Thanks so much for the kind words and taking the time to submit a review, very much appreciated ☺️
Super schneller und kompetenter Support! Bekamen innerhalb weniger Stunden eine Antwort inklusive ausführlich erklärtem Lösungsvorschlag und angepasstem Code.
Top support! Kleines Problem bei der Übersetzung der Textfelder wurde im Nullkommanichts behoben!
I run a b2b Shop and b2b Handsfree works perfectly for me.
The support is really fast and very helpful, we could solve some minor tasks within 24 hours. I definitely recommend this app!!!
simple, efficient, gets the job done.
the team is available, fast and friendly. I highly recommend for sure
My webpage is designed for B2B purposes.
I tried to find B2B login with VAT verification.
There are lots of apps supporting custom login format but most of them didn't support VAT verification feature. But this app DOES!
Also, I contacted the customer service several times asking them to fit the registration form design to my website and making the form as the default registration form and all of them were solved so quickly.
VAT verification feature and customer service of this App is the most outstanding point.
Thanks a lot! Your words gladden us greatly.
Great App and service, I was use this app for a view months, but when I update my theme is was not working well anymore, but they fixed it for me, in a few minutes. Big Thanks and I wish you a great succes :)