backwise

Investigate claims faster, catch refund fraud, and protect ecommerce margins.

Backwise helps ecommerce Customer Service and Fraud teams review refund and return requests. It collects claim data, enriches it with external signals, investigates suspicious patterns, and connects related cases to score each refund request, and recommend - or even take - the next action. Backwise reduces investigation time, accelerates legitimate refunds, and helps ecommerce merchants recover revenue lost to refund fraud. Integrated with helpdesk tools including Gorgias and Zendesk.

• Collect : Collect and enrich claim data from integrations and external sources
• Connect : Link claims across customers, addresses, orders and other signals
• Investigate : Score claim risk and surface suspicious patterns automatically
• Act : Accept, reject or investigate claims with guided recommendations