Berry Support‑ Chat & Helpdesk

Berry Support‑ Chat & Helpdesk

Price: Free
Rating (4.6)
Reviews

About this app

Launched

March 11, 2021

Languages

English, Chinese (Simplified), German, Greek, Spanish, Filipino, Hindi, Italian, Japanese, Lithuanian, Norwegian, Romanian, and Turkish

Works with

facebook, twitter, whatsapp, sms, email, live chat

All-in-one customer support with live chat, social channels, team collaboration, and automation.

Live chat - Omnichannel single dashboard for live chat with your customers on your Store, WhatsApp, Twitter, Facebook, Instagram, Telegram, Line, SMS, Email and more. Omnichannel box - Engage with your customers across all communication channels by connecting them to a single platform Automations - simplify your workflows and save time by automating repetitive tasks. Analysis - With real-time reporting capabilities, you can easily view the current status of both your conversations & agents.

Live chat - Omnichannel single dashboard for live chat with your customers on your Store, WhatsApp, Twitter, Facebook, Instagram, Telegram, Line, SMS, Email and more. Omnichannel box - Engage with your customers across all communication channels by connecting them to a single platform Automations - simplify your workflows and save time by automating repetitive tasks. Analysis - With real-time reporting capabilities, you can easily view the current status of both your conversations & agents. more
  • Live chat & Omnichannel box for social media and chat widget on your store
  • Streamline your communication & automate your workflows across customers & teams
  • Reports and analytics

8 reviews

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
December 12, 2021

The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~

SEOUL PURPLE
Philippines
11 months using the app
Focal Software, Inc replied December 13, 2021

Thank you so much for taking the time to write a review. We really appreciate it and means a lot to us. Please write to us with any questions you have as sid@berrysupport.com

December 9, 2021

Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.

Loving Foods
United Kingdom
4 months using the app
Focal Software, Inc replied December 12, 2021

Thank you for the great review Loving Foods. The mobile app is launching soon and will let you serve your customers when you are on the move!

November 3, 2022

So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.

The Himalayan Winter
India
3 months using the app
February 15, 2022

This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.

smartcv
Australia
3 months using the app
Focal Software, Inc replied February 15, 2022

Thank you so much Phillip. Looking forward to serving you in the future as well.

April 24, 2022

Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.

GEON ALPS
Singapore
About 2 months using the app

About this app

Launched

March 11, 2021

Languages

English, Chinese (Simplified), German, Greek, Spanish, Filipino, Hindi, Italian, Japanese, Lithuanian, Norwegian, Romanian, and Turkish

Works with

facebook, twitter, whatsapp, sms, email, live chat

Built by Focal Software, Inc

About Focal Software, Inc

4.6 average rating

2 years building apps for the Shopify App Store

812 NW 43rd St, Oklahoma City, OK, 73118, US

Support

Send a message

sid@berrysupport.com

More apps like this

4.8 out of 5 stars 119 total reviews Free plan available
Integrate WhatsApp chat button into your store & product pages
5.0 out of 5 stars 1 total reviews 7-day free trial
Revolutionize customer communication with AI chatbot, Dolly!
5.0 out of 5 stars 2 total reviews Free plan available
Deliver exceptional customer service and increase sales