Focal Live Chat & Helpdesk
- Pricing
-
Free
- Rating
- 4.6 (8)
- Developer
- Focal Software, Inc
Featured images gallery
Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.
- Enable Live chat widget and omnichannel box for social apps
- Instantly engage customers with live chat support feature
- All in one customer support dashboard. Manage all query with one platform
- Automate repetitive tasks & provide quick and seamless experience to customers
- Reporting and Analytics about the status of each and every conversation
Languages
English
Works with
- sms
- live chat
Reviews (8)
Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.
Thank you for the great review Loving Foods. The mobile app is launching soon and will let you serve your customers when you are on the move!
I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.
I would like to apologise for the experience that you had to go through and state that the problem is not with our app but the Facebook review process. The Facebook ...
Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.
Adarsh has been awesome in resolving the issue and within mins he helped us get started with chat. Highly recommended..
So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.
Support
App support provided by Focal Software, Inc.
Resources
Developer
812 NW 43rd St, Oklahoma City, OK, 73118, US
Launched
March 11, 2021
More apps like this
