Berry Support‑ Chat & Helpdesk

Name: Berry Support‑ Chat & Helpdesk
Brand: Focal Software, Inc
Rating: 4.6 (8 reviews)

Price: Free

Rating (4.6)

Reviews

Developer

Focal Software, Inc

Demo store

Berry Support All Social Inbox And Chat In One Channel

Live chat widget for your store with both bot and agent

Measure all customer service metrics with real time reporting!

All in one customer support dashboard for communication and tick

Use private notes that are visible only to your team members

Easily support your customers across multiple channels

About this app

Launched

March 11, 2021

Languages

English, Chinese (Simplified), German, Greek, Spanish, Filipino, Hindi, Italian, Japanese, Lithuanian, Norwegian, Romanian, and Turkish

All-in-one customer support with live chat, social channels, team collaboration, and automation.

Live chat - Omnichannel single dashboard for live chat with your customers on your Store, WhatsApp, Twitter, Facebook, Instagram, Telegram, Line, SMS, Email and more. Omnichannel box - Engage with your customers across all communication channels by connecting them to a single platform Automations - simplify your workflows and save time by automating repetitive tasks. Analysis - With real-time reporting capabilities, you can easily view the current status of both your conversations & agents.

Live chat & Omnichannel box for social media and chat widget on your store
Streamline your communication & automate your workflows across customers & teams
Reports and analytics

8 reviews

Overall rating

4.6

Counts per rating level

88% of ratings are 5 stars
7
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
13% of ratings are 1 stars
1

December 12, 2021

The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~

SEOUL PURPLE

Philippines

11 months using the app

Focal Software, Inc replied December 13, 2021

Thank you so much for taking the time to write a review. We really appreciate it and means a lot to us. Please write to us with any questions you have as sid@berrysupport.com

December 9, 2021

Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.

Loving Foods

United Kingdom

4 months using the app

Focal Software, Inc replied December 12, 2021

Thank you for the great review Loving Foods. The mobile app is launching soon and will let you serve your customers when you are on the move!

November 3, 2022

So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.

The Himalayan Winter

India

3 months using the app

February 15, 2022

This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.

smartcv

Australia

3 months using the app

Focal Software, Inc replied February 15, 2022

Thank you so much Phillip. Looking forward to serving you in the future as well.

April 24, 2022

Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.

GEON ALPS

Singapore

About 2 months using the app

All reviews