Berry Support ‑ Chat, Helpdesk

Berry Support Live Chat & Customer Service

Berry Support is an all-in-one customer support for e-commerce stores that allows your customer service team to manage all of your tickets, customer service queries in one place. Customer service team members can write internal comments and collaborate to resolve customer queries, without ever leaving the tool.

Using Berry Support gives your customer support team true all-in-one help desk experience across email, live chat, Facebook, WhatsApp, Instagram, and Twitter in one unified view to respond faster and increase sales with a self-service help center, saving time and money

Provide Customer Service On Every CRM Channel

1. Manage conversations from email, live chat, phone, Facebook, WhatsApp, Instagram, and Twitter
2. See the full customer live chat and message history across different channels in one view
3. Order cancel, refund, or duplicate orders with a click from inside Berry Support.

Respond instantly to your customers and leads

1. Instantly respond with live chat
2. See customer contact details and orders right next to the ticket
3. Respond in one click using pre-made template.
4. Macros (variables like order status, tracking URL, etc) as pre-fill

Automatically resolve common customer queries with self-service bots

1. Set up automated responses & bot to common tickets like “where’s my order?
2. Build workflow for quick response to frequent questions with Rasa and Dialog Flow bot

Increase Conversions and Revenue

1. Live chat with customers currently on your store
2. See which pages they’re on and their purchase history
3. Trigger Live chats and contact form on images.

Measure all customer service metrics with real time reporting.

1. Track support team performance
2. Record KPI such as response times, resolution times, and other productivity metrics

30+ Languages support.

1. Berry Support is built for merchants from all countries including non English speaking countries with over 30 different languages support.

Automatic agent assignment

1. Our Auto Assign feature takes care of assigning conversations automatically to the next available agent in the inbox.

What else do we offer?

1. Berry Support is available for your Android and IOS devices so that you can respond to your customer even faster (Coming Soon)!