Reviews (8)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
December 12, 2021

The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~

SEOUL PURPLE
Philippines
11 months using the app
Focal Software, Inc replied December 13, 2021

Thank you so much for taking the time to write a review. We really appreciate it and means a lot to us. Please write to us with any questions you have as sid@berrysupport.com

December 9, 2021

Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.

Loving Foods
United Kingdom
4 months using the app
Focal Software, Inc replied December 12, 2021

Thank you for the great review Loving Foods. The mobile app is launching soon and will let you serve your customers when you are on the move!

November 3, 2022

So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.

The Himalayan Winter
India
3 months using the app
April 24, 2022

Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.

GEON ALPS
Singapore
About 2 months using the app
February 15, 2022

This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.

smartcv
Australia
About 1 month using the app
Focal Software, Inc replied February 15, 2022

Thank you so much Phillip. Looking forward to serving you in the future as well.

June 15, 2021

Our e-commerce store has over 5 full-time support agents. With so many channels and social media, it was very difficult for us to track all the conversations. We like a lot what Berry support does. It literally saved us 2-4 hours per day. Highly recommended for stores that support multiple channels.

Sanities
Bulgaria
About 1 month using the app
January 19, 2022

Adarsh has been awesome in resolving the issue and within mins he helped us get started with chat. Highly recommended..

Zimlay
United States
About 18 hours using the app