Focal Live Chat & Helpdesk

Focal Live Chat & Helpdesk

Pricing
Price: Free
Rating
4.6 (8)

Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience. more
  • Enable Live chat widget and omnichannel box for social apps
  • Instantly engage customers with live chat support feature
  • All in one customer support dashboard. Manage all query with one platform
  • Automate repetitive tasks & provide quick and seamless experience to customers
  • Reporting and Analytics about the status of each and every conversation

Launched

March 11, 2021

Languages

English

Categories

Works with

facebook, whatsapp, sms, email, live chat

Reviews (8)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
December 12, 2021

The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~

SEOUL PURPLE
Philippines
11 months using the app
Focal Software, Inc replied December 13, 2021

Thank you so much for taking the time to write a review. We really appreciate it and means a lot to us. Please write to us with any questions you have as sid@berrysupport.com

December 9, 2021

Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.

Loving Foods
United Kingdom
4 months using the app
Focal Software, Inc replied December 12, 2021

Thank you for the great review Loving Foods. The mobile app is launching soon and will let you serve your customers when you are on the move!

November 3, 2022

So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.

The Himalayan Winter
India
3 months using the app
April 24, 2022

Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.

GEON ALPS
Singapore
About 2 months using the app
February 15, 2022

This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.

smartcv
Australia
About 1 month using the app
Focal Software, Inc replied February 15, 2022

Thank you so much Phillip. Looking forward to serving you in the future as well.

Support

Focal Software, Inc can answer any questions you have about Focal Live Chat & Helpdesk.

Developer

Focal Software, Inc

812 NW 43rd St, Oklahoma City, OK, 73118, US

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