Focal Live Chat & Helpdesk
- Pricing
-
Price: Free
- Rating
- 4.6 (8)
- Developer
- Focal Software, Inc
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Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.
- Enable Live chat widget and omnichannel box for social apps
- Instantly engage customers with live chat support feature
- All in one customer support dashboard. Manage all query with one platform
- Automate repetitive tasks & provide quick and seamless experience to customers
- Reporting and Analytics about the status of each and every conversation
Reviews (8)
The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~
Thank you so much for taking the time to write a review. We really appreciate it and means a lot to us. Please write to us with any questions you have as sid@berrysupport.com
Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.
Thank you for the great review Loving Foods. The mobile app is launching soon and will let you serve your customers when you are on the move!
So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.
Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.
I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.
I would like to apologise for the experience that you had to go through and state that the problem is not with our app but the Facebook review process. The Facebook integration was working great until Facebook came up a new review process out of the blue and asked us to submit company corporation and identity document. We have submitted that and the turn around time is more than 2 weeks from Facebook. As you have suggested in the follow up email we will reach out to you as soon as the integration is working again.
Looking forward to resolve this issue and strive to provide great service
Support
Focal Software, Inc can answer any questions you have about Focal Live Chat & Helpdesk.
Developer
812 NW 43rd St, Oklahoma City, OK, 73118, US
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