BigBuy ‑ Dropshipping carriers

After a year as a paying B2B customer (ID 841940), I strongly warn other sellers. In May–June 2026 I was charged six duplicate payments of €89 (€534 total) with no order, invoice or service behind them. BigBuy admitted in writing these charges are "not associated with any order number" and "not recorded in our system" — yet kept the money and refused to refund. My €163.23 wallet balance withdrawal was then delayed, in their words, due to "company restructuring." They close support tickets as "resolved" without resolving anything. I am now recovering funds via bank chargeback and filing regulatory complaints. Check the company's filings and the most recent reviews before paying anything.

We had high hopes for BigBuy, but unfortunately our experience was extremely disappointing.

Setting up the integration was relatively quick and straightforward. After that, however, everything went downhill.

Their product categorization is incredibly confusing and, in practice, almost unusable. We ended up creating our own smart collections based on keywords in product titles because relying on their categories simply wasn't an option.

The quality of the product data is all over the place. Some products have detailed descriptions, while others barely contain any useful information. Even worse, some product images include Spanish text embedded directly into the images, making them unsuitable for many international stores.

Another major issue is the complete lack of filtering options in their product feed. For example, there is no way to exclude products that require batteries or mains power. This forced us to spend countless hours manually identifying and removing products that didn't fit our business.

Eventually, after a significant amount of work, we launched our store with around 8,000 SKUs and opened it to customers.

We also placed a test order to understand the actual customer experience and to verify the delivery times we could communicate to our customers.

The package eventually arrived at our local post office **three weeks** after the order was placed. During that entire period, we received virtually no shipping updates, despite being treated as the end customer in the process. We weren't even notified when the parcel was ready for collection.

To make matters worse, the packing slip gave no indication whatsoever that **our company** was the sender of the package. From the customer's perspective, there was nothing linking the shipment to our business, which creates a confusing and unprofessional buying experience.

The packaging itself was equally disappointing. The parcel arrived in what looked like a generic silver plastic mailer—the kind commonly associated with low-cost marketplaces such as Temu or Shein. It certainly didn't create the impression of a premium or professional dropshipping partner, and it reflected poorly on the brand we were trying to build.

If you're building a brand that values customer experience and reliability, this simply isn't good enough.

A few weeks later, disaster struck.

Overnight, approximately 7,800 products disappeared from stock across a large number of different suppliers. When we contacted BigBuy, they explained that demand was high and suppliers were struggling to keep up with production.

That explanation simply didn't make sense. Around 99.1% of our entire catalog vanished overnight, with absolutely no indication of when—or if—the products would return. Three weeks later, the inventory situation remained virtually unchanged.

At that point, we decided to leave BigBuy.

We then requested the return of our prepaid wallet balance, which is required for BigBuy's order system to process customer orders. What should have been a simple refund turned into a two-month ordeal filled with painfully slow responses and poor communication.

Overall, BigBuy cost us an enormous amount of time, delayed our launch, and ultimately forced us to rebuild our business around another supplier.

We simply cannot recommend BigBuy to anyone looking for a reliable dropshipping partner.

Bye bye, BigBuy.

Monatsgebühren viel zu hoch. Einkaufspreise teilweise über den Preisen , wie die Produkte auf verschiedenen Verkaufskanälen zum Verkauf angeboten werden.

Ausserdem ein Riesenkatalog , wo aber die meisten "interessanten" Artikel entweder garnicht auf Lager sind , oder nur in sehr geringen Stückmengen. Und manche Hersteller wie Adidas sind gesperrt und können über Shopify überhaupt nicht gelistet werden , weil Adidas das angeblich nicht möchte.

Alles in allem verlorene Zeit und falsch investiertes Geld

Descripions, names, picture quality is just bad. Support is pointless and not helpful. Prices mostly same as any other electronics shop. Lot of problems.
You pay monthly almost 100€ for what ? Nothing that other suppliers wount give you free.
There own webpage is slow and buggy, very annoying to use. Not user friendly.

Do not recomend!!!

-1, is what i give for BigBuy, they are rubbish, the syncing is not an easy process, the updating is a very long process, when you send them emails, they either take 3+ days to respond or don't respond at all, and when they do eventually respond, it is for an unrelated issue. Yet, they have no issue taking money from your wallet, without any resolution to the problems affecting your inventory. Don't use them.

update 14/01/2025. Bigbuy policy 3 to 5 working days for a refund, yet i'm still waiting. Is Bigbuy a scam ??

This app should not be available in NorthAmerica. Horrible customer service and support. The Shopify connector and how they synch the product are not designed to support a small niche store. (They push everything and a lot of garbage). Shipping fees and delays to the United States and Canada do not make sense. (ex. Some low price tag items have 5x to 6x times in shipping fees). They claim they can ship from the United States, but once I filter with Shipping from the United states - I end up nothing in the result list. There is no demo feature available until you subscribe and activate your account, then no refund if you are not satisfied.
You are just losing your money there!

We tested BigBuy for a few years and synchronized the products via their MIP to our Shopify store.

+Good support. If we didn’t get a response the same day, we received it the following day.

+The MIP-synchronization with Shopify mostly worked smoothly once we learned the settings.

+Nice that the packing slip was printed with our logo.

+Many product categories.

- Expensive shipping prices, which heavily impact the already tight margin.

-The transfer to BigBuy's wallet was messy. It wasn’t possible to pay with a card, and we had to make a bank transfer every time.

-Very expensive package solution with MIP (over 1000€/year).
-Generally expensive products (we focused on perfumes), which made it difficult to compete, especially in combination with high shipping costs.

Overall, the solution worked well. If the MIP solution hadn’t been so expensive, we probably would have given BigBuy another chance.

Very bad customer service, not punctual staff, high prices and very very bad Multi-Channel Integration Platform.I'm waiting three weeks for someone to help me, but until today no one has helped me, I even called BigBuy customer service, but still no answer

29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver

A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work.

10.4.2024:
No answer until today
Hotline is giving after 6 tries of Calling an Notification to another Department
(in my eyes a ridiculous Service! They are seems to be a ripping of Scam)

25.4.2024:
1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke.

7.5.2024:
Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!!

8.5.2024:
No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference!
Today i canceled the paying contract.

Summary:
Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time.
If there would exist 0 star, i would rate it with zero stars!
Trustful Partner looks different!

Poor service with staff who have no idea, poor system and app! I had problems with the synchronisation from the beginning and I honestly regret that I paid so much for such a system and service that they claimed to be professional. I can't even make changes to my shop without this awful app just changing things again! I put in so much work and time for nothing...This function is not very clear to set up from the beginning and the system can be improved with great desire!! I don't recommend anyone to work with BigBuy.