Shopify Bill Pay

I created a bill to pay our family LLC rent for my office space after moving operations into a floor of my home. Two payments failed and Melio insisted on "proof" of me renting my space via utility bill under my business name. I use bill pay from multiple banks and have never needed "proof" to set up a bill pay. I uploaded an invoice, into the bill pay, but that was not sufficient to prove I'm renting part of my home. Crazy.

1 star - I’d give less if I could.

Two consecutive rent payments failed despite sufficient funds — support refused to help. And worse told me it was fixed when it wasn’t.

My business rent payment through Shopify Bill Pay (powered by Melio) failed in June despite having sufficient funds in my account. I was told it was resolved. It failed again in July, same issue, same available funds. I requested an escalation and waited over 16 hours with no resolution or clear timeline (still waiting).

When I pushed for answers, Melio support refused to help, refused to cc shopify support, and passed me to a manager without resolving the issue. Still haven’t heard from a manager.

Shopify support is a little better respect wise but I’m still waiting on a resolution.

If you’re relying on this for anything time-sensitive — rent, payroll, vendor payments — DONT USE IT especially if you’re on the basic Shopify plan they don’t care to treat you with respect and they do not offer phone call support to resolve quickly. Customer service these days has gone way downhill it’s just chatbots and folks that don’t care.

It works but it is clunky. Connecting to email and having it pull invoice was a huge help though.

Definitely would give 5 stars if it would work with Shopify Flow. Ex: I've created vendor report that runs at the beginning of every month for the previous month sales. The flow would to take that report and create a bill for the net sales (it would save time and allow for a smoothly process). I only have 6 vendors right now but anticipate to get to 40 vendors by the end of the year. If the flow was an option that would save so much time. It is odd that both of Shopify native apps but don't work together.

So i wrote two checks that are clearly lost and there is no way to get my money back? Who operates like that.

While rudimentary, we appreciate having a fee-free way (using Shopify Balance as our account) to pay our vendors. It takes awhile to process, but it does the job. The only real critique is that I have to coach some vendors to try using a different browser to set up their bank details the first time. We hear fairly often that they couldn't complete the initial set up. That is usually solved when we suggest they use a different browser. Edit to add: We have used this service for several years and continue to use it.

After changing my email address, this Bill Pay app no longer functions.

It claims that I need to verify my email address when that is already done and there are no buttons to reverify or verify for this app specifically. At the same time, I have better things to do with my time than troubleshoot this app. I did clear the web browser of all cookies and data, even reinstalled the app after a 3 day gap and that still had no effect.

I'm very surprised that this app is being forced down our throats by being baked into Shopify's Admin interface when it apparently hasn't passed QA yet! How can one trust an app with something as critical as financial account access and transactions when it can't handle a simple task?

Submitted my first technical support ticket in Feb 8, 2024, today is Mar 2, 2024.

On the positive side, I do appreciate Shopify making the effort to provide free (read: no additional fees) apps as a small business has plenty of expenses as it is. However, free cannot equate to best effort, esp. not when it comes to money!

Should this get resolved, I will change my review after running the app for 6+ months.

If this problem costs me business, it may cost Shopify my business.

Suggestion: A simple solution would be to extend the possible payment amount in the existing Balance account which has always worked but appears to be capped at $2'000.

Shopify Bill Pay and their team have been outstanding to work with. We made the move from QuickBooks Online and Bill.com and have been VERY HAPPY with the ease of use and direct integration of managing our bills through Shopify. Just forward invoices to your personalized invoice email address and they are waiting for payment and management in Bill Pay. Easy payments options via ACH, Physical Mailed Check or wire transfer. Friendly customer service and development team always eager to help and learn about ways they can improve the platform and better meet our use needs. Awesome app and tool for our bill payment needs.

Customer support is difficult to get a hold of, the transfers take far longer than any other service I've used, and the money that they fumbled is being returned via check in the mail. Horrible.

TERRIBLE CUSTOMER SUPPORT. Shopify Plus support team does nothing to help over 1 month now after an issue with the bill pay app not allowing us to continue paying bills.

Shopify has not given my company a payout in almost 90 days. I have no response from accounting department. The only way to get any type of customer service is through chat. I have "chatted" with 5 different people and have gotten no where!