Reviews (15)

Overall rating
1.5
Counts per rating level
  • 20% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 67% of ratings are 1 stars
November 29, 2024

Does anyone know a trick for the "download report" it does not work

CBK
United States
8 months using the app
Shopify replied December 10, 2024

Hello there, thank you for sharing your feedback and review with us. We're sorry to hear that you experienced an issue when trying to download a report. We’d love this ...

December 18, 2024

Awful service, what a huge waste of time! Days and days without a response, and then no explanation as to why the service won't work. Going out of my mind trying to get vendors paid, STAY AWAY!

Big Mad Productions
United States
About 1 month using the app
Shopify replied January 14, 2025

Hello There. Thank you for taking the time to leave a review. We're sorry to hear that you've faced issues with the app and didn't have a positive support experience. We ...

October 11, 2024

If you want to deal with no way to contact anyone, no support, missing funds, people who dont respond to emails for weeks, talk in circles, then this app is for you.

Weld Shop Supply
United States
Over 1 year using the app
Shopify replied October 17, 2024

Hi there. It sounds like your experience seems to have fallen short of the support Shopify and the Melio team would normally offer, so thank you for your continued patience ...

October 7, 2024

Probably the biggest joke of a company to deal with, no support, no way to contact anyone who actually responds, 7 days no email responses, shopify support is who you are supposed to contact, oh wait they cant help either.

Bad Ass Welding Products
United States
Over 1 year using the app
Shopify replied October 16, 2024

Thank you for sharing your feedback here; direct feedback is a great opportunity to improve.

Frustration around support turnaround times is completely understandable. Our ...

February 3, 2025

Shopify has not given my company a payout in almost 90 days. I have no response from accounting department. The only way to get any type of customer service is through chat. I have "chatted" with 5 different people and have gotten no where!

Crown Brush
United States
15 minutes using the app
Shopify replied February 11, 2025

Thank you for sharing your feedback here; direct feedback is a great opportunity to improve. Frustration around support turnaround times is completely understandable. Our ...

March 2, 2024

After changing my email address, this Bill Pay app no longer functions.

It claims that I need to verify my email address when that is already done and there are no buttons to reverify or verify for this app specifically. At the same time, I have better things to do with my time than troubleshoot this app. I did clear the web browser of all cookies and data, even reinstalled the app after a 3 day ...

Bella Bohemian
United States
About 2 months using the app
Shopify replied March 12, 2024

Thank you for your review and we're sorry to hear about the issues you faced after modifying your account. We understand how frustrating this can be and apologize for any ...

May 22, 2024

This app has been TERRIBLY FRUSTRATING and has caused my business severe problems. The service I have gotten from Shopify to address it has been completely useless.

The Hip Hat
United States
4 months using the app
Shopify replied May 28, 2024

Thank you for taking the time to leave a review. We're sorry to hear that you've faced issues with the app and didn't have a positive support experience. We understand how ...

April 16, 2024

Bill pay feature does not work efficiently. I was able to get help with one bill that went through but all others kept getting denied. I emailed multiple times but all I can get is a generic answer.

Southern Sugar Keepsakes
United States
About 1 month using the app
Shopify replied April 29, 2024

Thank you for your review! We apologize for any confusion you may have experienced while using Bill Pay. We understand your frustration with inconvenience when paying your ...

December 29, 2023

No customer service at all. I contacted them 3 weeks ago and then again 2 days ago, no reply.
I'm talking about the Bill Pay team - not Shopify. Shopify was responsive but they referred my to Bill Pay, and Bill Pay just ignored.

LamCham
United States
6 months using the app
Shopify replied January 25, 2024

Thank you for taking the time to leave your review here. I'm sorry to hear that you didn't have a positive customer support experience. If you'd like further support with ...

December 13, 2023

Shopify Bill Pay and their team have been outstanding to work with. We made the move from QuickBooks Online and Bill.com and have been VERY HAPPY with the ease of use and direct integration of managing our bills through Shopify. Just forward invoices to your personalized invoice email address and they are waiting for payment and management in Bill Pay. Easy payments options via ACH, Physical ...

GutterBrush
United States
8 months using the app