Blend , 32 reviews

Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 9% of ratings are 1 stars
March 21, 2023

The return on ad spend is way to low to justify the exorbitant monthly commission rate of 10%. The app and its team deliver very little value over a free product feed app . Customer service was good in the beginning but quickly fades into the distance after the first month or so.

United States
5 months using the app
Blend A.I. Pty Ltd replied March 21, 2023

Dan, thank you for taking the time to share your feedback about our app. We're sorry to hear that your experience hasn't lived up to your expectations. However, we would like to address some of the points you mentioned in your review to ensure a fair assessment of our service.

Firstly, we're glad to hear that our customer service was initially satisfactory. Our team strives to provide prompt and efficient support, and we're happy to know that all of your requests were answered within a few hours.

Regarding the ROAS and the fee, we understand your concerns, however, it's important to note that we were able to achieve over 10x ROAS for your account, which is a relatively high result given the circumstances. The suspension of your Facebook Ad Account due to policy violations was beyond our control, and it may have impacted the overall performance.

We always aim to deliver value to our clients and work diligently to optimize campaigns for the best possible results. It's unfortunate that the situation with your suspended accounts may have overshadowed the value our app. We encourage you to reach out to us so we can discuss your concerns further and explore potential solutions to improve your experience.

May 13, 2023

i connected my account, not sure what is happening in the background. there is no control to adjust the campaign. no response from customer care.

Sunday Shopy
New Zealand
About 12 hours using the app
September 24, 2021

Flakey and won't install - Throws security errors from your Google Adwords account. Contacted the developer a fews days ago - not response. Shopify really should do a better job of vetting these apps. Very suspicious and clearly not ready to launch this app - beware!

The Swift Fly Fishing Company - Epic Fly Rods
New Zealand
2 days using the app
Blend A.I. Pty Ltd replied September 25, 2021

Hi Swift Fly, we tried to get in touch with you via email and explain how Blend works. Unfortunately, you have not replied. Many stores are using Blend to successfully manage ads and increase revenue. If you decide to change your mind you can reply to our email. Best of luck - Blend