Blockify Fraud Country Blocker

Blockify Fraud Country Blocker

Reviews (356)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective fraud prevention, particularly in blocking high-risk orders and spam from specific countries or IPs. They praise its user-friendly interface for ease of setup and management. The customer support team, including Vincent, Tracy, and Joyce, is frequently commended for their responsiveness and helpfulness. Features such as country and IP blocking, analytics, and handling high-risk orders are valued, along with a "Request Feature" option for customization. The app is noted for its reliability and performance, even on the free plan, which is considered sufficient and cost-effective. It also helps reduce cancellation fees and provides valuable analytics for better decision-making, enhancing business operations.

November 1, 2024

FAKE APP CREATE FAKE SENSE OF SECURITY
In their free plan, I have blocked India traffic, but I still see IP from Mumbai. None of other IP/ country block app has this problem.

TCGuardian
United States
13 days using the app
Blockify replied November 2, 2024

We’re truly sorry to hear about the frustration and inconvenience you’ve experienced. Your trust in our app is extremely important to us, and it’s disappointing to know that we fell short in meeting your expectations. Blocking traffic accurately is a critical feature, and we sincerely apologize for any false sense of security this may have caused.

Our team is committed to investigating this issue thoroughly and ensuring we can provide a reliable solution. We would greatly appreciate the opportunity to connect with you to understand exactly what happened and how we can make things right. Please don’t hesitate to reach out to our support team at support@omegatheme.com or respond to the message our 24/7 support team has sent regarding your concern.

Thank you for sharing your feedback and giving us a chance to improve. Your experience matters to us, and we’re here to help in any way we can.

August 17, 2024

Site stopped loading collections 3 days after installing

Big Y Fly Co
United States
3 days using the app
Blockify replied August 18, 2024

Hi,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to experience issues with your site, especially after installing our app. This is not the level of service we aim to provide, and we deeply regret any disruption to your business.

We’ve also reached out to you directly via email to offer further support and assistance. If you could provide us with more details, we will prioritize your case to ensure a swift resolution. Also, please feel free to contact us at support@omegatheme.com, and we will do everything we can to resolve the issue.

We truly appreciate your patience and understanding. Your business is important to us, and we hope to regain your trust through our dedicated support.

November 6, 2024

Hi, Blockify, i really do appreciate your service and it successfully blocked the right people. However, it started to malfunction and Blocked Genuine customers from accessing the store. The moment they accessed the store the page was frozen and they couldn't press into anything

We couldnt figure out the problem initially and thought that shopify itself was broken an we frantically deleted many things and the website only started funnctioning normally after deleting Blockify. I appreciate the good work you guys are doing but i hope this review serves as a notice for anyone having issues with their website.

Aera Labs
Malaysia
Blockify replied November 7, 2024

Hi friend,

Thank you so much for your feedback, and we’re truly sorry for the difficulties you experienced with Blockify. We’re glad to hear it initially blocked the intended visitors, but we’re very concerned about the issues you encountered afterward with genuine customers being affected. Your experience is very important to us, and we apologize for any stress or disruption this caused in managing your store.

To help resolve this, our support team is ready to dive deeper and address any specific issues to ensure that Blockify performs smoothly for you. A support agent will reach out to you directly via email, and we would greatly appreciate it if you could reply to provide us with more details. Alternatively, please feel free to contact us anytime through our 24/7 live chat or email us directly at support@omegatheme.com. We’re here to help, and we’re committed to making this right for you.

Thank you again for sharing your experience so we can continue improving.

May 28, 2024

NOOT GOOD

my Blacin
United States
18 minutes using the app
Blockify replied May 31, 2024

Hi,

We're genuinely sorry to learn that you haven't had a positive experience with our app. Your feedback matters a great deal to us, and we're committed to addressing any issues you've encountered. It's disheartening to hear that you found our app is not yet matched with your expectation and we want to assure you that we're here to help.

Our support team has taken note of your review and has already reached out to your email to offer assistance. We understand that encountering challenges can be frustrating, especially when it affects your experience with our app. That's why we're eager to connect with you directly to better understand your concerns and work towards finding a solution.

Your satisfaction is incredibly important to us, and we genuinely appreciate the opportunity to support you. We're dedicated to providing excellent service and ensuring that all our users have a seamless experience with our app.

Please take a moment to check your inbox, including any spam or junk folders, for our message. We're here to listen, assist, and make things right for you. Your feedback helps us improve, and we're grateful for the chance to turn your experience around.

We look forward to your reply so that we can assist you promptly and effectively.

Thank you!

July 5, 2024

Só funciona se pagar um plano, o plano gratuito não serve de nada!

Squadafum
Brazil
4 minutes using the app
Blockify replied July 12, 2024

Lamentamos muito ouvir que você teve essa experiência. Nosso plano gratuito foi projetado para oferecer uma introdução ao nosso aplicativo, proporcionando uma visão inicial de suas funcionalidades. Entendemos que pode não atender a todas as necessidades, e é por isso que oferecemos planos pagos com funcionalidades adicionais que muitos de nossos usuários acham úteis para suas necessidades específicas.

Valorizamos imensamente seus comentários e gostaríamos muito de ouvir mais sobre sua experiência para entender melhor como podemos melhorar. Enviamos alguns e-mails solicitando seu feedback e gostaríamos muito que você respondesse para que possamos oferecer o suporte necessário e ajudá-lo da melhor forma possível.

Estamos constantemente trabalhando para melhorar nossos serviços e sua opinião é fundamental para nós. Por favor, entre em contato diretamente conosco para que possamos resolver quaisquer problemas que você esteja enfrentando e garantir que sua experiência com nosso aplicativo seja positiva. Agradecemos a oportunidade de melhorar e esperamos poder ajudá-lo em breve.

October 6, 2023

The app has been blocking locations that shouldn't be blocking for I don't know how long, because I just realized today, and I have lost potential customers due to this.

I can't even access the settings to correct it! It's quite disappointing and frustrating.

Please help fix this issue.

Forest Homes
Portugal
About 4 years using the app
Blockify replied October 7, 2023

Hello there,

We are truly sorry to hear about the issues you've been experiencing with the Blockify - Fraud IP Blocker app. We sincerely apologize for any inconvenience this may have caused and understand how frustrating it can be.
Your feedback is extremely valuable to us, and we take your concerns seriously. We would like to investigate this matter further to ensure that your issue is resolved promptly. To assist you better, could you please reinstall our app and provide us with more specific details about the locations that have been mistakenly blocked? This will help us identify the root cause of the problem and take the necessary steps to rectify it.
We have reached out to you via email so that we can work together to resolve this issue and ensure you have a seamless experience with the Blockify app.

Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make things right for you.

Thank you for using Blockify, and we look forward to hearing from you.

Best regards,
Kaylee

September 1, 2023

Removal app residue.

The app is not okay. They didn't remove all residue and after few days your website will stop working.

I try to reach support , Shopify expert also , they are always offline.

Also i have reach them by email and Whatsapp from 7 hours nobody answering!

Thedresscode
Bulgaria
Almost 3 years using the app
Blockify replied September 4, 2023

Hi there,

Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience using our app and for our late response due to our long national holiday.

On behalf of everyone at Omega, we take customer reviews seriously, and hearing that the residue code caused a bad effect on your store is never what we want to hear. I've shared your review with the dev team, and we have an agent to contact, check specifically your case, and get it right.

Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!

Sincerely,
Omega's Customer Support Team

December 5, 2022

I used this app to help me to block Bots, because they were still visiting my site, and I never saw where I could block a particular city. Although the owner, would send me a video, it did not match the same as on the site. After the owner attempts to help me three times, she stopped, she stopped responding, and the time span to respond to me was the time difference, she is in another country.

Dignified by Denise
United States
3 months using the app
Blockify replied December 5, 2022

Hi,

Thank you for taking the time to write a review. I appreciate your feedback, and I’m sorry to hear you had a frustrating experience.

I apologize on behalf of everyone at Omega. We know that dealing with Bots is very essential to protect your site, but we are also aware that we can’t control how the Shopify platform needs the website to be fully loaded before allowing the app to work, therefore, you can sometimes still see the traffics from blocked IPs/Countries when actually they have been blocked a few second after getting to the site, and will not be able to view or take any action on your store.

We also apologize for the late follow-up we have with your case. As you can see from other reviews, we are known for caring deeply about our customers. We can’t fix the past but we will use the feedback to make us better and to ensure the app is still working well with your store.

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I hope you will give us another chance so you can get the kind of excellent experience we’re known for.

Sincerely,
The Omega support team

April 6, 2023

The Bot Killer VPN/Proxy blocker was what I needed this app to do because I am getting LOTS of fraudulent order attempts as people attempt to test credit cards (we have a lot of priced products).

When I explained that this wasn't working for ANY of the bots that were attacking us I was told that the bots "were doing things to trick our proxy blocker". Well, isn't that the point? They do stuff to "trick" you and you figure out how to do stuff that "tricks" them. And on and on goes the war.

Sheet Music Now
United States
28 days using the app
Blockify replied April 6, 2023

Hi,

Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.

I'm sorry to hear you had such a frustrating experience with the app and fraudulent order caused by hacker, that's not what we like to hear. We do care about our customer and apology for any inconvenience it caused.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email yuusat contact@omegatheme.com

Thank you,
The Omega team.

June 13, 2020

Pathetic app. Not recommeded at all to any users of Shopify. No support and no proper instructions. It will block your site.

The Lagniappe India
India
25 days using the app
Blockify replied June 14, 2020

Hello,
Thanks for your feedback!
We checked but did not see any of your contact information send us to help. We are always ready to assist you upon request.
The document of the app: https://apps.omegatheme.com/region-restrictions/guide.html#app_installation

Regards,
Omega team support