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Compliant 14-day withdrawal widget for EU stores. 24 languages, audit trail, automated emails.
Every EU customer has 14 days to withdraw an online order under Directive 2011/83/EU. BOO replaces inbox back-and-forth with a multi-language storefront widget and one dashboard for your team. Auto-confirm receipt by email in 24 EU languages. Track every request through Received, Processing, Completed and Rejected. The 14-day clock starts from the last delivered package — handled for you. GDPR-aware: data is removed via Shopify redact webhooks.
- 14-day deadline auto-calculated from the last delivered package (Article 9(2))
- Storefront widget in 24 EU languages, auto-detected from customer locale
- Status pipeline: Received, Processing, Completed, Rejected — bulk update
- Dashboard CSV export and per-request PD track and manage all withdrawal requests
- GDPR-aware: customer data removed via Shopify redact webhooks
- Popular with stores like yours
- Based in United States
Languages
English, German, French, Spanish, Italian, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hungarian, Irish, Latvian, Lithuanian, Maltese, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Slovak, Slovenian, Swedish, Icelandic, and Norwegian
Works with
- Shopify Admin
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- EU withdrawal button and form
- Withdrawal request dashboard
- 14-day eligibility auto-check
- Email, Slack, Discord & Telegram alerts
- One-click Shopify refunds
- Automated workflows & rules
- Custom email templates & SMTP
- Customer self-service status page
Premium
$7.49 / month
or $71.90/year and save 20%
Features
- Everything in Free
- Unlimited automation rules
- All 26 storefront languages
- Custom fields on the withdrawal form
- More premium features coming soon
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (42)
This is a very handy app, a time-saver for many Shopify sellers. I met a small issue when modifying the custom CSS, and the support was on time and really helpful. Just checked other apps from this team, all look very useful as well.
The app was very easy to install and setup. We have used this on two of our shopify stores and one required a small bit of configuring to get just right. Ron helped out quickly and was able to complete a collaborator request quickly and resolve implementation very fast. I would suggest this app to anyone that needs a simple solution for the European Directive 2023/2673.
Hassle free - Is how i would describe the setup of this glorious little app.
Was easy to install i think i had it up and running in under 10 minutes ( and i had a cup of coffee )
It may not be the most configurable that is floating around BUT it fulfills the new EU-Directive and have a lot of supported languages to do just that.
I recomend that you give it a chance.
Support
App support provided by BOO Apps.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store
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View customers
Customer data
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View products
Products, collections
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Edit orders
Assigned fulfillment, order fulfillments, all order history
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Edit Online Store
Theme, Online Store pages
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Edit other data
Locales, translations
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