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Compliant 14-day withdrawal widget for EU stores. 24 languages, audit trail, automated emails.
Every EU customer has 14 days to withdraw an online order under Directive 2011/83/EU. BOO replaces inbox back-and-forth with a multi-language storefront widget and one dashboard for your team. Auto-confirm receipt by email in 24 EU languages. Track every request through Received, Processing, Completed and Rejected. The 14-day clock starts from the last delivered package — handled for you. GDPR-aware: data is removed via Shopify redact webhooks. Install free.
- 14-day deadline auto-calculated from the last delivered package (Article 9(2))
- Storefront widget in 24 EU languages, auto-detected from customer locale
- Status pipeline: Received, Processing, Completed, Rejected — bulk update
- Dashboard CSV export and per-request PD track and manage all withdrawal requests
- GDPR-aware: customer data removed via Shopify redact webhooks
Languages
English, German, French, Spanish, Italian, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hungarian, Irish, Latvian, Lithuanian, Maltese, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Slovak, Slovenian, Swedish, Icelandic, and Norwegian
Works with
- Shopify Admin
Categories
Reviews (5)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Very soon (19 June 2026) the EU Withdrawal button/link will become compulsory, so I looked for a very basic implementation for this functionality, and came across this BOO EU Withdrawal button app. It does exactly what it promises with easy implementation. At first it was a button widget only, but I wanted to use a link pointing to a Withdrawal page instead. With some feedback from my side and in turn very quick responses from BOO, I was all set and done (bicyquel.eu); BOO even expanded customisation options as per my request. As stated before, this app does what it is supposed to do, but the 5 stars are for the quick responses and excellent support.
Perfect. Super simple to install. Support replied in 2 mins to customize my wish to modify a bit of app. and works perfect! No need to use other paid to use apps to comply EU withdrawal button feature.
I've been testing multiple apps looking for a simple but powerful solution and today I found it! It's very easy and intuitive to install and configure, and the support is absolutely incredible!
Support
App support provided by BOO Apps.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, orders, Online Store
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View customers
Customer data
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Edit orders
Assigned fulfillment, order fulfillments, all order history
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Edit Online Store
Theme, Online Store pages
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Edit other data
Locales, translations
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