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We recently switched to BotSpace, and it's been really helpful in getting our customer support set up properly with proper reporting. Whenever we run into an issue or need something adjusted, we reach out to the developers, and they sort it out quickly; they're really responsive and easy to work with. Happy with the app so far and would recommend it.
We have been using BotSpace for our business WhatsApp communication, and it has been a great experience. The platform is easy to use and helps us manage customer messages, automation, and communication more efficiently. It saves our team valuable time and makes customer engagement much smoother. Highly recommended for businesses looking for an effective WhatsApp automation solution!
The platform is pretty straightforward to use, and setting up campaigns and sending messages to customers doesn’t feel complicated.
What I like most is that everything is sorted in one place, so we don’t have to keep jumping between different tools. It’s also been really useful for managing customer communication and keeping things more organised.
BotSpace has made managing our WhatsApp communication much simpler. The platform is user-friendly, reliable, and helps us handle customer conversations more efficiently.
The support team is quick to respond and always helpful. A great tool for businesses looking to automate and improve their WhatsApp engagement.
The best WhatsApp automation app we’ve used! The platform is smooth, reliable, and makes managing customer communication so much easier. What really stands out is their support team — extremely helpful, responsive, and always ready to assist whenever needed. Highly recommended for any business looking to streamline and automate their WhatsApp communication!
Working with BotSpace has completely transformed how we connect with our customers. Their tools are genuinely top-tier, intuitive, and extremely effective. What stood out to us immediately was how easy it was to capture customer attention—their smooth, crystal-clear templates made launching engaging outreach campaigns effortless.
The platform is intuitive, reliable, and has boosted our response and conversion rates significantly. If you’re looking for a powerful tool to streamline communication and attract more leads on WhatsApp and beyond, BotSpace is absolutely worth it!
The platform is intuitive, easy to use, and free from unnecessary clutter. It offers all the essential features a brand needs to start engaging with its customers effectively. The pricing is highly competitive and significantly more affordable than many other alternatives in the market, making it a great value for money.
The onboarding experience is smooth, and the customer support team is responsive, knowledgeable, and genuinely helpful. Overall, BotSpace has been a reliable and cost-effective solution for our business.
Wasted our 2+ Months in their hopes of getting the issue resolved. Never turned despite multiple follow ups. Although they kept billing for bugs reported. When asked for new POC was introduced in group who didnt even had a clue of what was reported and what was he considering. Initial person who onboarded left the company post onboarding. New Poc kept giving new dates, and last POC said this is a feature request. Node not pushing the status/trigger to shopify they consider it as a feature request. Hats off to shopify for onboarding such apps on thier marketplace.
Updated Review:
Dear Mayur More, Co-Founder – BotSpace,
For clarity, GetMeOnline was handling the BotSpace implementation and communication on behalf of ECellStreet, which is why the discussions were with our agency team.
The issue we raised was very specific: **the Tags/Node flow was not correctly pushing the required status/trigger against the Shopify Order ID.** Your team acknowledged this issue and committed that it would be resolved. We waited for **2+ months**, followed up multiple times, and during this period the POC from BotSpace’s side changed multiple times — not from ours.
Each time a new POC was introduced, we had to explain the issue again. Eventually, after waiting for more than two months, something that had initially been treated as an issue to be fixed was referred to as a **“feature request.”** A Shopify automation node failing to push the expected trigger/status was the exact functionality we had installed and were testing the app for.
The IVR/voice integration you mentioned in your response was a **separate, secondary commitment** discussed later. It was not the original issue behind our dissatisfaction. Bringing our order volume or the IVR requirement into the response does not address the original Shopify workflow issue.
Regarding payment, our agency team had already clearly told you to **send the pending invoice and it would be paid**. After uninstalling the app, we no longer had access in the normal manner, and your suggestion was to reinstall/resubscribe through Shopify rather than simply sending the invoice that had already been requested. Please send any legitimate outstanding invoice to our registered email ID and it will be cleared on the same working day.
Regarding the refund: it was requested because the app was installed specifically to test and start our order-confirmation automation flows, and the reported issue remained unresolved throughout the period we were waiting.
You also mentioned communication with our agency/client that, when cross-checked internally, had not taken place as represented. When this was pointed out, that part of the discussion was not addressed further.
We have no objection to sharing the **complete group chat and relevant direct conversation transcript**, with dates, commitments, follow-ups and POC changes, so that anyone reading this can see the full timeline and decide based on the actual communication rather than either side’s summary.
We would genuinely suggest accepting product feedback professionally instead of turning a reported technical issue into a discussion about a client’s revenue, plan size or whether you “like such clients.”
We work in the same industry and expect basic professional respect from fellow businesses.
Please send the pending invoices to the registered email ID. They will be cleared on the same working day.
— Regards
Jitu Khatri
Founder- ECellStreet
Hey Neeraj from GetMeOnline team, we’d like to clarify a few facts.
The specific issue mentioned was raised only recently, not 2+ months ago. Everything else was working as expected except for one custom voice integration, which we clearly communicated we could not prioritise on the current plan due to the store's low volume.
We also offered a dedicated CSM plan with faster SLAs, which was declined. In fact, you moved another agency client to BotSpace based on your experience with us.
We had already spoken and promised a refund, so posting this review despite that feels unfair. Moreover, WhatsApp usage invoices from your end still remain unpaid. Stating that 2+ months were "wasted" does not accurately reflect our engagement.
Poor support, they don't even know whats going on in their parallel universe. Not recommended
Updated Review:
Dear Mayur,
For the record, Techlays was onboarded on BotSpace and did use the platform during the trial period. Our workspace ID was 919727249779.
Please check your own records — or at least verify internally with your team — before publicly stating that Techlays was “never onboarded” and “never used the platform.”
This is actually part of the exact problem highlighted in our review: different people within BotSpace seem to have different information about the same account and the same issues.
You yourself were not part of the Techlays implementation conversations or the ECellStreet support group for more than two months. Yet when our agency escalated the unresolved bugs and asked for clarity, you suddenly joined the discussion and started making statements without first understanding the complete history.
Instead of reviewing the reported issues and the commitments already made by your own team, the conversation was diverted toward our business size, order volume and comments about the kind of clients BotSpace prefers to work with.
Making such comments about us to our own agency was both unnecessary and unprofessional.
The reason Techlays eventually uninstalled the app was not because it had “never used BotSpace.” We had tested the platform during the trial and, after seeing the repeated POC changes, poor internal handovers and the unresolved experience our agency was already facing with another managed store, we decided not to continue.
So before accusing a customer of posting a review for the purpose of damaging your reputation, please verify the basic facts internally.
Workspace: 919727249779.
If your internal records still suggest that Techlays was never onboarded or never used the platform, we would genuinely recommend speaking with the team members who actually handled the account.
Critical feedback should be investigated, not dismissed by rewriting the customer’s history publicly.
Hey Neeraj from GetMeOnline, this review is deeply unfair. Techlays was never onboarded onto BotSpace, never used the platform, and was never charged.
Posting negative reviews from multiple stores following a disagreement regarding another client, especially for a store that never used our product, appears intended to damage our reputation rather than reflect a genuine product experience.
As an agency partner, we genuinely expected a fairer and more professional approach.
Bot Space has been a great solution for our business. Their chatbot is easy to use and helps automate customer interactions efficiently. The WhatsApp integration is especially useful, as customers can receive details, updates, and responses directly on WhatsApp, making communication faster and more convenient. The platform has helped us improve customer engagement and streamline our support process. Overall, a reliable and effective service.
